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Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
Alex and Neysa were amazing in helping me find the car I wanted… wonderful customer service I would recommend penz auto
Posted on Google by Michelle Rathbun
I worked with Willie and Alex they were absolutely amazing and so helpful for a new car buyer, I highly recommend you go to them if you need a new car or any services!
Posted on Google by Dylan Snow
Willie worked hard to find me the SUV make and model I wanted. He showed me all the bells and whistles my new car had during the test drive. The ease of leasing again was quick and smooth.
Posted on Google by Juanita Davis
I recently had some body work done through Freddy Barajas. He's very good and took great care of me! If you need body work done, ask for Freddy!
Posted on Google by Betty Staub
Very relaxed atmosphere. People are friendly and make the process quick and as painless as possible. Never felt like I was pushed into buying add-ons. I was just given the information to make my own choices. Would definitely buy from this team again.
Posted on Google by Lisa Kappers
John's the best. Had all the answers ready to go. Great experience.
Posted on Google by Dustin Hicks
The usual good service.
Posted on Google by Dean Steines
Cayden was fast and accurate gathering information. He was very well mannered all while answering my questions. Highly recommended my friends and family to have all there automotive work done here!
Posted on Google by Lane Becker
Everyone was very knowledgeable and professional. I felt they were transparent with pricing and honest. It was a refreshing truck buying experience.
Posted on Google by Ben Peterson
Gavin in the sales department was great! Honest, personable, very easy going. Went out of his way to find information on the car that wasn't shown in the carfax. Ended up going in a different direction but wouldn't hesitate to go here again in the future.
Posted on Google by Collin Rew
In and out quickly eventhough I was a little late... Thanks Nissan of Rochester!
Posted on Google by Adam McCabe
Recently had my truck in for transmission service, and the service department staff provided friendly, attentive and helpful customer service. My truck repair was completed 2 days earlier than scheduled and they offered me a brand new GMC Sierra as a loaner vehicle while mine was in the shop for a major repair. Highly recommend!
Posted on Google by Frank Lehto
Jesse sold me a BMW I3 and Issac was the business manager finalizing the sale, both guys were really friendly and professional. It was an out of state sale and everything went smoothly, the car arrived clean and in great shape.
Posted on Google by Chip Plummer
Sean was very helpful when I was in a state of crisis with my car engine stopping and being unable to start it. He sent someone over (just a few blocks away) to jump it so I could drive it in for service. It needed a new alternator, which he got as soon as possible. I appreciate the timely help I got from Buick GMC!
Posted on Google by Kathleen Baruth (Kathy)
Friendly, polite, and professional. Listened to my concerns and kept me updated about the service to my car.
Posted on Google by Terryl Griffin
Everyone was so nice and accommodating! From start to finish. They made the car buying process so easy and worked hard to get me the payments I was looking for. Even drove the car to me from Rochester to Hastings so I could do all the test driving and buying from home. Thank you all!
Posted on Google by Carla Marie
Great customer service. I recommend this place to anyone looking to get a car service done.
Posted on Google by Grace Deng
Arizona was very helpful with the purchase of our new car.
Posted on Google by eleanore gordon
Want to thank Arizona for helping me through the process. She was extremely detailed and helpful overall. Very satisfied !
Posted on Google by Shakur Paulsrud
If you’re looking to get into a vehicle I highly recommend this place. Ask for Arizona! She was awesome! And made the whole experience enjoyable
Posted on Google by Morgan Parker
Freddy and the people he works with did a great job of repairing and repainting the vandalism done to my vehicle. The paint matches perfectly. You would never know any damage was done.
Posted on Google by Mark Belli
Excellent communication and work completed in timeframe promised. Always good maintenance keeping our Lacrosse our favorite dependable travel car
Posted on Google by Sylvia Moe
Extremely helpful! Whalen and Arizona were amazing. Highly recommended!
Posted on Google by Crina Manole-Weddle
Great service
Posted on Google by opiew kimo
Very pleasant, thorough and informative on the status of my car.
Posted on Google by Mark Oldenburg
Austin Stoddard was the most knowledgeable and intelligent salesman we have ever had. If you have a question, he has the answer.
Posted on Google by Mike Keefe
Thanks for your service, looking forward to doing more business with you guys, I own two Nissans will start bringing them there. Thanks again.
Posted on Google by Fidel Molina
I had the pleasure of buying a car from Aaron last week and it was wonderful. I recently totaled the first car I ever bought from a dealership, which when I bought this car, I was young and desperate to get into a vehicle so I allowed myself to get pretty walked all over. Going into having to buy a new vehicle, I was rightfully very nervous, Aaron made sure I was comfortable and assured me that we would find the right vehicle, which we did and I am so thankful!
Posted on Google by Eden Karlen
Austin was a pleasure to work with. He recommended a lender who beat my local bank’s rate and overall made it the best car buying experience I’ve had. When I asked for some extra keys for my truck purchase, he arranged for a locksmith to make extras and didn’t charge me. I really got the impression they will go the extra mile to earn the sale.
Posted on Google by David Coleman
We had a wonderful experience with Ryan as he was friendly, knowledgeable and professional from start to finish completely satisfied. Would highly recommend Ryan and Nissan of Rochester.
Posted on Google by Mike Kamla
They were amazing to work with and helped get my car fixed quickly. Also answered my questions about potentially buying a new car but weren't pushy.
Posted on Google by Jade Anderson
Always fast and friendly place to service my car.
Posted on Google by Brian Mccoy
Today I had the pleasure of leasing a vehicle from Nissan of Rochester, and I must say, the experience was exceptional from start to finish. The standout of my visit was undoubtedly Arizona, the saleswoman who assisted me. From the moment I walked in, Arizona was incredibly welcoming and kind. She took the time to understand my needs and preferences, ensuring that I felt comfortable and informed throughout the entire process. Her knowledge about the vehicles and her genuine enthusiasm made the experience enjoyable and stress-free. Arizona went above and beyond to help me find the perfect car. She patiently answered all my questions, provided insightful recommendations, and never once made me feel rushed or pressured. Her professionalism and dedication to customer satisfaction were evident in every interaction. Thanks to Arizona and the team at Nissan of Rochester, I drove away in a car that I absolutely love. I highly recommend this dealership to anyone in the market for a new vehicle. Their commitment to excellent service and customer care is truly commendable.
Posted on Google by Salma Kiwan
Nissan of Rochester, Minnesota was an excellent experience. Arizona who helped me throughout the car buying was absolutely wonderful, friendly, respectful,as I am a senior. Skylar another gentleman working with me, again, Wonderful, helpful and friendly. And not least but last, the finance gentleman who went through all the paperwork and explaining, made everything more clear, and again I can't say enough about all involved, they were all superb. If you want a great car buying experience, please visit Nissan GMC, of Rochester, Minnesota
Posted on Google by Robben Gamble
Excellent service and the staff was very friendly and factual.
Posted on Google by Terry C
I totally recommend Nissan to do any type of service they provide. Cayden was so helpful at my last visit yesterday and hope his boss gives him a raise! Cayden is very knowledgeable and friendly. Shuttle service with Ken was also pleasant and timely.
Posted on Google by Linda Leone
We went to lease a car and Arizona was helping us. She was very nice and patient and was explaining a lot of details before even asking her. In general, everyone we met there was respectful and kind. It was a good experience and we ended up going with the leasing the car.
Posted on Google by Muhammed Khalifa
I bought a 2013 chevy avalanche LT. I live out of state and it was delivered on time. Clean, full tank of gas, and fresh oil. Joe Holtan was my salesman and he was fantastic. The whole team was transparent about things, and made if a pleasurable experience. I have already recommended a couple friends to this dealership.
Posted on Google by Jacob Gilles
Arizona, Eliot, and Issac where amazing when it came to helping us find the perfect car for what we are looking for we left with a amazing 2015 Nissan Altima fitting our price range and all the things we where needing they helping in a tremendous way and I really appreciate it
Posted on Google by Carmen McSmith
I am on my fourth Nissan vehicle now. Arizona was very knowledgeable and pleasant throughout the process! Highly recommend.
Posted on Google by Patti Kruger
Ethan was a great guy to work with!!
Posted on Google by samatar sufi
Arizona was great! Very friendly and got me a good trade in for my new family truck. Much appreciated!
Posted on Google by Tedd Gray
The GMC Team did an excellent job in helping me find my new truck. Thank you!
Posted on Google by Marc Melcher
First. Austin rocks. This dealership was fantastic to work with. Super highly recommend. I found my car. They helped make everything happen. I will always go back. Thank you guys!!!!! I adore my Buick!
Posted on Google by Julia Cisneros
Austin and the rest of crew were very professional, courteous, work well with us on solving our complicated trade. I’m very satisfied with the service and the vehicle we ended up driving away with.
Posted on Google by Melinda Swartzentruber
Friendly staff and fast service.
Posted on Google by corwin wallner
Jesse and his other workers went above and beyond with helping me find a new suitable vehicle for starting my new family, very vocal in helping me understand everything I needed to know as well as taking extra steps to get me what I needed the same day. I trust that my vehicle will last from their research and profession on the job, also wanna give a quick shoutout to Zach I still havnt forgot about his service for me and still think that he needs a raise right along side with Jesse. Their services exceed normal customer service
Posted on Google by Dvonte Cha
Experience was fantastic. Tegan was incredibly helpful, knowledgeable and organized. Team was always polite and interacted well together and with all customers I witnessed. A very professional group that made a challenging situation as easy as possible.
Posted on Google by Mark Wilkes
So my fiancee and I were looking at a gmc terrain when Austin Stoddard walked up filling us in on the questions we had. They literally told us to take the car for a few hours to drive it long enough to see if we like it or hate it. Well we ended up buying the car we test drove. They are willing to do anything within reason of helping anyone get the car they want. They have definitely gained another new lifelong customer as long as we stay true to general motors. We personally met the vice president of the company when he came up to help and introduce himself to us. This is definitely a dealership that people need to be aware of the professionalism these guys carry everyday they are there. Once again please take your business to Austin Stoddard you will not be dissatisfied by him.
Posted on Google by carrie schumann
Lucky for Nissan of Rochester, we leased two vehicles! Lucky for us, it was with Shawn & Jesse! Most of our discussion was done long distance, so when we arrived - it was seamless! They were kind, helpful and patient!
Posted on Google by Laree Schouweiler
Great experience with Jesse and the folks in sales. Ease of communication, straightforward negotiation on trade-in and lease options, and attractive incentives on a new Ariya.
Posted on Google by Daniel Hilliker
Recently bought a 2024 GMC Terrain SLE and it was a great experience overall. My sales rep was Turk and he explained everything and was clear on all the options, prices, rebates needed to get a great deal. Even my dad who was a prior car salesmen, was impressed on the professionalism and honesty they provided.
Posted on Google by DJ Sparta
Work was done very quickly and the staff were very friendly.
Posted on Google by Dana Treadwell
Well, that was fun! I never thought I would say that of a car buying experience. The entire team at Nissan of Rochester were fabulous. I felt as if I was visiting folks in their home. First, Levi Ackley (from Subaru) referred us to Jesse Flanagan, our salesperson (at Nissan), tailored an exceptionally positive experience that included walking us through the process of leasing a beautiful EV. Mark Turanski went out of his way to help us when we needed one more last-minute look. Shawn Peterson charmed us with shared Southern background and ability to make a deal that was exactly what we wanted. Jake Fratzke made the finance and paperwork steps painless. Thank you to all of the other folks we saw during our experience. You welcomed us with smiles and hospitality.
Posted on Google by Terri Allred
Experience was great they were able to answer my questions and the overnight test drive was a nice option . The sales group was good to work with and not pushy. I enjoyed my experience. Thank You.
Posted on Google by Clint Jennings
Very fast and thorough work. Vehicle was clean when completed and comfortable waiting room . Friendly staff!
Posted on Google by Kenneth Gabby
I appreciate them getting me in on such short notice with having my vehicle towed in. Shawn and Steven got me into a rental right away, even though that meant Steven staying late. Tegin did an amazing job of following up and was very friendly. Service tech was able to diagnose the issue quickly and was on my way in just a few days.
Posted on Google by Elizabeth Kinneberg
We made our 3rd purchase yesterday from Nissan of Rochester! They did absolutely everything possible to get my daughter into the vehicle we wanted for her and within our price range! I recommend Nissan of Rochester to everyone, I’ve never been disappointed! They listen, they take care of you and they provide excellent service.
Posted on Google by Bailey Fox
Always have experienced great service! Tegin has always been very helpful, and knowledgeable! She deserves a raise!!
Posted on Google by Dave Carr
Rochester Nissan has an incredible sales and service department! Teagin does an amazing job Of making sure my service is done correctly and promptly!
Posted on Google by Kathy Lofberg
A pleasant experience, knowledgeable workers, clean waiting area. Everything I look for.
Posted on Google by Charles Ortloff
I recently purchased a car from Nissan in Rochester, Minnesota, and I couldn’t have asked for a better experience. Jesse, the Certified Sales Professional, and Shawn, the General Manager, were absolutely amazing! Jesse was knowledgeable, patient, and made sure every question I had was answered. He made the entire car-buying process seamless and enjoyable. Shawn also went above and beyond to ensure I got the best deal and felt supported throughout the process. But the experience didn’t stop there—the entire team at Nissan Rochester is fantastic! From start to finish, everyone I encountered was professional, courteous, and genuinely helpful. Even when it came to setting up our car services appointment, the process was smooth and easy. If you’re looking for a dealership that truly values its customers and offers exceptional service, I highly recommend Nissan Rochester. They have an amazing team, and I’m incredibly happy with my new car!
Posted on Google by Thelma Garcia
Great people! Really made the buying process easy. Devin was courteous and professional.
Posted on Google by Mike S
Great service. Tegin was very helpful and communicated throughout the whole process
Posted on Google by Jen Sund
These guys are great to work with. They make sure your all taken care and everything very happy with my truck
Posted on Google by Joe Hershberger
Best experience I’ve had buying a car.
Posted on Google by Cass
Great job GMC Rochester. Everyone was just low pressure but informative. Great offers! We will definitely buy more vehicles from them.
Posted on Google by Jeannie Olson
Vehicle maintenance completed to a high standard. Frequent communication from the shop as to what was found and recommendations.
Posted on Google by Tim Daun-Lindberg
Tegin did an exceptional job. She went above and beyond for me. I forgot something in my car and she had them bring my car that was raised up down for me so I could grab it before my shuttle came to pick me up. 10/10 customer service and knowledgeable about your car service. Thanks Tegin!!
Posted on Google by Samsam
Better than 5 stars
Posted on Google by David Stuve
Salesperson Joe was great. Had a great experience at the dealership. Would buy again from them
Posted on Google by steven lugg
Outstanding customer service experience! Thank you for the time and care you took with us when we purchased our Pathfinder.
Posted on Google by Carrie Heimer
Awesome people. Smooth experience. I highly recommend- ask for Gavin in sales.
Posted on Google by Patrick Ries
These guys are the absolute best. Willie is very patient and really wants to help you find the car of your dreams. Tyler is also amazing, he not only spent a lot time helping to find me the best financing, he also stayed late to show me cool things I could do with my new car. Thank you guys for making this a wonderful experience. We will be back.
Posted on Google by Valarie McConnell
Gavin did a great job finding us the right vehicle. The best car buying experience we’ve been through.
Posted on Google by Valerie Nelson
Jesse the salesman had vehicle ready immediately! Worked with me on price ✔️ Would definitely recommend dealership to future buyers!!!
Posted on Google by marc augustine
Working with Gavin was great! He made the leasing process simple and I was able to get the features I needed and reduced my monthly lease amount. There’s nothing more I could have asked for. A big thanks to Alex too. He was able to get all of the paperwork ready while I was in a meeting which was so helpful.
Posted on Google by Laura Heyde
I took my vehicle in to Penz Nissan because my car would not start. They figured out what it was. They fixed it promptly like always. I enjoyed my service I received from them since I bought my car there almost 3 years ago. They’re fast they’re courteous and they’re just all around awesome.
Posted on Google by Kelli Bradshaw
I took my truck to Rochester GMC Service department and Sue was AWESOME! Listened to every concern and detail that I asked for and she went above and beyond that! Thank you Sue and Rochester GMC!
Posted on Google by Rob Ramer
Excellent straight to the point! Cayden was awesome!
Posted on Google by Andrew Hyland
Good experience
Posted on Google by Alondra Saucedo
I had saw a truck that was just listed for sale by them, and had immediately messaged asking about maintenance history. I got a message back asap from them telling me how much money they put into the truck. A couple days later I went down to look at it. Austin and John Denny were both very helpful and extremely nice. They worked very well with me considering my busy schedule(Them closing at 8pm is very helpful for farther away customers). I went and got the truck and it was great. I had found some issues I wasn't aware of when test driving the truck and had brought it back and Ben in service helped fixed them without any charge to me. I'm happy to say from my last experience at a different dealership, these guys know how to take care of someone and make you feel welcome there.
Posted on Google by Jackson Priebe
In and out quick Sue was Johnny on the spot
Posted on Google by Randy Rouhoff
Was looking for the "perfect" vehicle and I found it in an online search. The sales team made my online purchase a breeze, even had FREE delivery. With just a click of a button I am now driving my perfect truck.
Posted on Google by Brad Devig
Excellent service! I came in for an oil change and they found an object stuck in a tire. They noticed that there was a bad air leak and I purchased a new tire. I could have had a tire failure while I was driving alone in the country. I’m not happy about buying a new tire but it could have been far worse. Sam did a great job coordinating this.
Posted on Google by Jean Weland
I am truly happy I went to Nissan of Rochester because they took the time to listen to what was wrong with my vehicle. They didn’t over charge me and they made me fell like family. If you ever need your vehicle look at or fix Penz Automotive is the one to go to.
Posted on Google by Jasmine Ware
I have always had a good experience at GMC of Rochester, from purchasing my vehicle to getting it serviced. Sue is wonderful, she is willing to find an answer if she doesn't know it already know it. The staff are all so friendly and helpful.
Posted on Google by Diana Karlstad
I suffered a blowout far from home and felt stranded… GMC roadside assistance came to the rescue and I was able to make it to the GMC dealership in Rochester Minnesota. Sam in the service department was very helpful and was able to special order a tire for me. In no time I was back on the road and headed for home. Sam and his team really came through for me and I couldn’t thank them enough
Posted on Google by Mitchell Tepsa
Tegin was so helpful and patient when working through the paperwork and allowing me to explain the issues going on with my car. I would recommend working with her to anyone in Rochester who has a Nissan!
Posted on Google by Samantha Eno
In and out. Great shuttle work by Larry!
Posted on Google by Craig Ihrke
I had an excellent experience with John while purchasing my new vehicle. He immediately contacted me the next day after showing interest online the previous night. He sent videos and information about the car in a timely manner. He worked with us quickly and efficiently. I would highly recommend him for your vehicle purchase!
Posted on Google by Lindsey Hammes
I love Tegin she is a beautiful soul and always makes sure that I get the best service every time I come and have service done for my car
Posted on Google by Tamika Oliver
Joe and everyone at GMC of Rochester worked very hard to help us with our car repairs. They were very honest and informative. They included us in every step. They were amazing to work with and got us a loaner vehicle while our car was being serviced. We look forward to working with them on all our future service needs for our vehicles.
Posted on Google by Erica Holland
Al was very supportive of our situation. He made the process go smoothly, he was very patient. He did his homework in having a car for us to see. He was knowledgeable of what car we were interested in. He was very organized and the process was completed in one day.
Posted on Google by Eugene Mullenbach
Excellent service. I was passing thru town and needed an oil change. I was so please with their service. They noticed a few things, but stated that my regular dealership could address it. This dealership is in it for the safety and not the money. I am so impressed with Sue and my tech- Benjamin.
Posted on Google by Beth Hatfield
Keith was a pleasure to work with.
Posted on Google by Arthur H
Great service and value.
Posted on Google by william bardsley
Looking to get back into a full size pickup, Penz had what was right for me. I am a difficult person to deal with, but Austin and Issac got me a deal I can live with . Kiddos BTW, this is my second purchase from this location. They treat you right.
Posted on Google by John Burkhardt
This is my 2nd time going to GMC of Rochester and both times it was a great experience! Sue is the best to work with when it comes to figuring out what my new car needs! Overall 5/5 experience thank you Rochester GMC
Posted on Google by Ashley Kapaun
I bought a 2007 Hummer from chase and the crew. Couldn't be happier with my purchase!! Highly recommend everyone looking for a vehicle to stop in. Awesome staff Awesome service!!!
Posted on Google by STEVEN
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