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Great team of professionals. Process was a breeze with no pressure to purchase. Even though I live in Iowa (go hawks), I will continue to make them my go to for all my vehicle needs!!!!
Posted on Google by Danny Robinson
I told the dealer what I wanted, the features I wanted, and when I showed up for my appointment, he had exactly what I was looking for waiting for me.
Posted on Google by Eric Seely
Worked with Aaron. He helped me out. I got a van. Very honest. (Very rare) Will come back again
Posted on Google by andrew peterson
Excellent experience. Al Boysen was very responsive and took time to answer all our questions. His style made us very comfortable. Adam and Issac were very patience with processing the financial aspect even thou there were problems with the credit reporting company.
Posted on Google by Les Huie
Best used car shopping experience I have ever had. I started with my price range and what my needs would be and wants. He took it from there and kept in contact with me throughout the process. Everyone I encountered during the buying the process was so much better than the stereotypical "used car dealership" expectations, and followed up with promises made to contact me, even if I wasn't spending a ton of money. They made it personal and I definitely will be recommending to everyone I know. Thank you John and the team at GMC of Rochester!
Posted on Google by Laurie Walker
I found the staff very helpful and for a car dealership I don't think they were very pushy at all. Helpful when it came to working out the financial contracts and demonstrated some good mechanical knowledge of vehicles too.
Posted on Google by Vincent Trent
First time to a Nissan dealership. They could not have been friendlier or more concerned about what I needed for my new to me versa. Making the appointment was a breeze and when I brought it in for a transmission flush and fill they checked it for codes and let me know my options. I'm very happy with the whole experience from start to finish.
Posted on Google by B Whetstone
Great service from Joe!
Posted on Google by Jody Chambers
Purchase a 2017 Ford F150 Lariat from this dealership! Jacob was wonderful and not pushy at all. He answered my question to the best of his ability and if he didnt know it, he found out. I was very happy and impressed with the service department and sales department. They all treated us with respect and always friendly. I would buy again from this dealership.
Posted on Google by Chris Gamber
Jacob did a great job. He was friendly, knowledgeable and helpful. He helped me get the best price on both the vehicle I wanted and on my trade in vehicle.
Posted on Google by Michael Case
Cayden paid very close attention to my concerns and addressed the problem without hesitation. The world needs more people like you, thank you!
Posted on Google by Cierra Chaplin
Great service experience! Everything done as expected, easy in and out!
Posted on Google by Keith Dahlgren
In an industry that leaves many feeling taking advantage of — Nissan of Rochester sets itself apart with honesty and transparency. I bought a used 2023 Tesla Y and had delivered to Dallas and could not of had a more pleasurable experience! Human-centered and mission driven! Shout out to Adam Mcabe and the entire team for living their core values! I never write reviews but felt the need to brag on these folx so that others could have the wonderful experience that I had!
Posted on Google by Nicholas Pascale
Sue is great! She explains everything about the service needed so you can understand it. Very courteous! Great team work!
Posted on Google by Lori Diehn
Al Boysen has assisted me in selecting vehicles over many years. He is always gentle, kind, prompt, very knowledgeable about the various vehicles and their operating systems. He always helps me learn how to use the various devices. He is a true asset to the Penz dealership. Roger Wells
Posted on Google by Roger Wells
Just purchased my first GMC and had a GREAT experience. From the initial sale to taking home my new truck the staff were helpful, professional, went the extra mile to make sure I was taken care of. Thank you Rochester GMC!
Posted on Google by Shawn Vinz
I appreciate the work that was done at Nissan of Rochester. Very detailed explanation of options.
Posted on Google by Galen Jones
Everyone on the sales team has been absolutely fantastic. Penz has been the best car buying experience I've ever had.
Posted on Google by Preston Anderson
Austin was very nice to work with.
Posted on Google by douglas courneya
My salesman Jon Hicks did an awesome job selling me my 19 Sierra. Went above and beyond. I’ll be back for future vehicles
Posted on Google by Tyler Green
Awesome dudes great experience! Highly recommend.
Posted on Google by Nathan Miller
This was the best car buying experience I have ever had. The Sales Rep, Oketh Owity listened to me, took a great deal of time talking to me and was eager to find me a car that fit my needs. As a woman, car buying is often seen as a man's domain. In the past I have felt that I needed to bring a man to be listened to. I also want to commend the financing person, Adam McCabe. He went above and beyond to get me the prince and financing I wanted. Kudos on the diversity of staff people.
Posted on Google by Suzie Whaley
First time customer here. Excellent service, I booked an appointment for an oil and wiper blade change. I was in and out in 45 minutes. I worked with Sue, she is so friendly and personable! It was great chatting with her. I will be going back for future service. Thank you!
Posted on Google by Tina Jacobson
Great team, very helpful! Would recommend
Posted on Google by Jason Keck
Staff are very Professional.. Great Environment to buy a Vehicle.
Posted on Google by mike eck
Scout helped me out a lot by informing me about the car I was about to buy and all the other stuff that goes with it!
Posted on Google by J Watkins
The service was excellent! The staff were super cool! Very nice!
Posted on Google by Mary Chambers
easy to deal with, friendly staff
Posted on Google by Craig Baune
Brought my mother's car in for service and to have them look for a leak another department had found. We were skeptical about the leak as there wasn't any fluid under the vehicle. The dealership was straight forward and was also unable to find any leaks. They could have easily said it was there but were honest. Would recommend them.
Posted on Google by Dean Meyer
Great experience that was friendly, helpful and fast!
Posted on Google by Justin Nicolle Jones
Everyone is always super nice and friendly. Cayden was great to work with. They got me in and out quickly.
Posted on Google by Mark McCorkel
New Nissan Kicks!!! Austin was a great help! All the process was kind, patient and professional! This is the 5th vehicle we bought from them the past few years. Every deal was excellent. This is where we will go if we need another vehicle! (Thanks, Sam, for the reminder!)
Posted on Google by Peggy Vevang
When I say the customer service is impeccable! I was jived at a GMC dealer next to me 30 minutes from my home in SC and I walked off the lot. I looked up other Camaro 2SS and found one at this location. Scout was awesome since the moment he answered my call inquiring about the vehicle. I flew to Minnesota to get my dream car and they made sure they picked me up from the airport. Scout and his finance managers Adam and Issac made sure everything was what I wanted and in my price range. They answered all questions and made sure I understood everything I signed. There was no car salesmen tactics or pressure. My experience was beyond amazing and being a GMC fanatic I will ALWAYS fly to this location and purchase my vehicles. If you want a no hassle laid back purchase where the dealer listens to YOU GMC of Rochester is the place to go! Thanks Scout, Adam, and Issac. Y’all really are the BEST!!
Posted on Google by Raqi Balboa
I had a great experience at GMC. I worked with Keith all the way through, from getting his estimate , working with the insurance company and getting my car back exactly within the time he had told me. He had to do some extra work with the insurance company which I really appreciated. I definitely recommend the GMC SERVICE center.
Posted on Google by Jeri Sehl
Sue was very helpful and understanding during my service appointment.
Posted on Google by toni hunter
Service Review: I had the radio crash in 23 yukon denali. We are in town for a couple weeks for appts/surgeries at Mayo Clinic. I called and asked if they would be willing to look at the issue even though I wasn't a local. Stuart had me come in on my preferred day. He worked extra hard to find replacement after several hours & attempts failed to fix it. Part was backordered and difficult to find. Stuart was insistent on finding one before we left town back for the east coast. He was able to locate one and get it installed quickly the same week. Ken the driver was very professional as well. Much appreciated Stuart & Ken.
Posted on Google by Ben
Great experience, love working with them. Very friendly.
Posted on Google by Riley Wagner
Willie was awesome! Got our deal done in a few text messages. Best experience buying a truck ever. Oketh explained everything and was very kind! The GM Kevin was very personal and we had a great time talking with him while we waited. Overall we will come back when we need a vehicle!
Posted on Google by kevin mccartney
Absolutely AMAZING customer service! From the salesman, to service, to financing. Every step of the car buying experience was made very simple and they really worked with us to make us feel right at home. Also, an extremely clean facility. Will definitely be returning here again. Thank you for everything!
Posted on Google by Ryan Sheehan
Easily recommend GMC of Rochester! Very professional, and friendly. My wife and I had complex and unique repair, with a hard to get part for our Buick. Stuart and the service dept. kept us informed and promptly answered questions along the way. Made the experience less stressful than it potentially could have been, which was very appreciated!
Posted on Google by Chad Theede
HUGE SHOUT OUT to GMC of Rochester for taking care of us when we were stuck like Chuck many miles from home!!! We were in town for a convention when a fuel problem threatened to leave us stranded. We attempted a repair at another shop they were unable to help us. Joel and Sue at GMC got us in, repaired, and back to our convention. Truly customer oriented!!!
Posted on Google by Kim Long
Keith and the rest of the staff are focused on repairing your car, yet remember this can be a stressful experience for you. After my recent experience with them I can wholeheartedly recommend their sevices.
Posted on Google by Pamela Tvedt
They have taken good care of me. I've had issues with my truck not starting and it's very intermittent and they've done a ton of investigation into the issue and were very conscientious of my money.
Posted on Google by Chad Swenson
Sue was wonderful! One of the best yet who kept us abreast of services, etc. Want her next time!
Posted on Google by Susan Bigalk
They did the work they said they would and did it within the time frame. There ended up being so delayed trim parts but I was able to take my car and come back to get them on. Flexibility is nice
Posted on Google by Bryce Thingelstad
The staff was great to work with. Much better experience than the last vehicle I purchased at this dealership when it was under different ownership.
Posted on Google by Brent Morey
I want to share I had the best and fastest service in buying a car with Austin at GMC Rochester. He listened to my needs and assisted my son in buying his first car iin a stress free environment. THNK You
Posted on Google by Janeyb Borgen
Colby and team were great to work with. Very knowledgeable and answered our questions dealing with our trade. The whole sales team was personable and not pushy. We will definitely be working with them in the future!
Posted on Google by Adam Martin
Great service, Sue was very helpful throughout the process. Would use them again to take care of my truck.
Posted on Google by Kevin Schendel
Great experience!
Posted on Google by Regi Schindler
I had a tire with a slow leak and approximately 2 hours to get it repaired. I discovered that the dealer I bought the vehicle from in Minneapolis provided the wrong wrench for my locking lug nut. So I called Rochester GMC hoping they had a wrench that fit. They got me in, fixed the tire(screw in a sidewall) and traded my wrench that did not fit for one that they had that did fit(way beyond expectation) Stuart and Joe did an amazing job representing the dealer and the GMC brand.
Posted on Google by Dale Applequist
Stuart explained the work that was done and what needed to be done. When I asked him to explain something I did not understand fully, he was very patient. Stuart was friendly and professional.
Posted on Google by Barb Pronk
Great service. Got me in on short notice. Comfortable waiting area
Posted on Google by Richard Buckwalter
Everything was great except for the fact that you charged a surcharge to use my Discover Card. It now appears that you only except cash ( who carries that much cash around these days), Debit card (which have less protection for the consumer so I don't us, and a check. Who carries there checkbook around? I've been a loyal customer and have gotten all my service at your dealership for my Buick Enclave and 2001 GMC PU. And now you guys what to nickel dime me with a surcharge. I know the credit cards charge you, but really. Loyal customers is how you treat them. An with the new EV cards I supposed there will be annual fees to have and use special features.
Posted on Google by Mike Haider
A great place to buy a vehicle from, the entire staff were great to work with!!! Can't say enough good things!!
Posted on Google by Mark Johnson
I had called the dealership looking for a truck that they had in stock. Just my luck it had sold that morning. The GM had gotten back to me with the tough news, and helped me find a different one. With some luck and persistence on both our parts he was able to get me a great truck at a great price! I have already recommended this dealer to several of my friends and would love to help them out in the future. 1st class dealer in my eyes.
Posted on Google by Brandon O'Mara
Extraordinary customer service in sales, parts, and service!!
Posted on Google by Isaac Fischerl
Very happy with my experience at Chevy Spring Valley! They knew I didn't want to spend hours and hours in the dealership buying a new car. They were able to get me in and out quickly.
Posted on Google by LeNae Schwickerath
Colby was our salesman and it was his first week and he did an awesome job working with us for my son to buy his first truck. Great experience all around and Isaac in finance was great as well!
Posted on Google by Brooke
My fiancé was recently on her way to her bachelorette party when her truck needed immediate service. When she called ahead and asked for help they said they would stay open late for her and her sisters. They assured her they would do whatever they could to help from repairs, to getting her a rental truck to fit everything she was already bringing for the long weekend when they only needed to offer an suv. They have been an absolute pleasure to work with while keeping us updated on timelines and answering questions about what is next. If it was worth it, I would drive an hour and a half one way just to get my oil changed by them if they provided HALF of the professionalism and kindness they have provided us already. You will definitely have business from me in the future. Thank you!
Posted on Google by Ben Brandriet
Awesome as always
Posted on Google by Senne Outdoors
Everyone I have met at Chevrolet of Spring Valley have been very kind and have proven they really care! Thayne helped me get into a great pre-owned vehicle that I am loving, and drives great. I can see why they have such highly rated reviews! They care, and will go the extra mile to help you out. 10/10
Posted on Google by Braxton Gavin
Definitely recommend this place!! Bought my 2021 GMC Terrain on the 3rd of January. They helped me right away finding a new used vehicle I could afford!! About 2 weeks of having the car a peice froze. I called saying my car didn't wanna accelerate and they told me to come in the same day after work!! And fixed the problem fast within a few days for parts to come in and rented me out a car they definitely make you feel cared about. And on top I had covid they drove my car out to my house 7 miles away!! Overall definitely great service!!!
Posted on Google by Megan Queensland
Fast and friendly service
Posted on Google by Steve Durst
Great experience at Chevrolet of Spring Valley. We drove nearly 3 hours to pick up a good deal on a vehicle and Cody had the vehicle all ready to go. We ended up wrapping up the paperwork after closing hours and Cody and Tyler stayed positive all the way through, even though we kept them late. They had coloring books and snacks for the kids, so all in all wanted to leave 5 stars. Keep up the great work in Spring Valley!
Posted on Google by Eric Schmidt
Tyler and the crew were very helpful. I had a lease that was up and wanted to purchase the vehicle outright. After getting the run around from the dealership I purchased it from I contacted Chevrolet of Spring Valley and asked if they could help me out. Immediately said yes and within a hour started the buy out process for me. Definitely will be giving them the opportunity to sell me a vehicle in the future!
Posted on Google by Todd Ramaker
Thayne Shirley was very helpful and answered all my questions that I asked about the vehicle
Posted on Google by Timothy Vodinelich
Absolutely great experience with the Penz group. Cody was quick and willing to get me any and all information and detailed pictures for the vehicle. I’ve never purchased anything like a vehicle without seeing it in person. Top notch sales service, even after delivery of the Tahoe. Then I also have to mention Jake in finance got everything lined up how I wanted it. Very hard to beat this level of service!
Posted on Google by Rick Burrington
These guys don't mess around. My Chevy Traverse was acting strange with the fan continuously running. They had it fixed and back to me within a day. They went out of their way to get it covered under warranty. Highly recommend
Posted on Google by Tallie Bernard
Had an amazing experience. All great guys, worked with me on price, gave me what I asked for on my trade in and took care of the one issue I had. I can see why Spring Valley Chevrolet has very high ratings, definitely recommend if looking for a new or used vehicle. 5 Stars!
Posted on Google by Matt Tolbers
My son and I just purchased his first truck. Very low miles and excellent price. The staff is very professional and geared toward retaining our future business. I've never had a positive experience at car dealerships..until now. Highly recommend!
Posted on Google by Gabe Schumann
Tyler and his sales staff are great people to work with. Great service every time.
Posted on Google by Enrique Barajas
I made an appointment to meet with a sales person to test drive a used Chevy truck. Today I met with Thayne to see the truck and found him to be an excellent sales person, taking the time to chat and listen to my needs as a customer, and not do the classic “pushy” salesman routine. It is refreshing to meet with a salesman that just wants to try to help a person find what they are looking for.
Posted on Google by Dustin Merschman
I bought a 2018 Chevy Silverado from Chevy of Spring Valley and I was thoroughly impressed with my experience. Cody in sales helped me and did a great job. Tyler in finance helped me get to the payment goal I was looking for. They both stayed way past their shift to finish my purchase. I appreciate their service and recommend Chevy of Spring Valley!
Posted on Google by Austin Robertson
Thayne Shiley was wonderful and took great care of us
Posted on Google by Ginger Bastian
Very good communication. All issues were fixed
Posted on Google by Becky Merkel
Cody was awesome. We had a wonderful experience here! Tyler and Cody are a great team. We were respected, they were cooperative and treated us well. We highly recommend Cody!!! The show room is beautiful and clean.
Posted on Google by Ang A
I recently purchased a 2021 Chevy Malibu LS Sedan. The service I received was impeccable. All my needs were met and reassured if I had any concerns. Jacob and Codi really did a great job at getting the job done. They were so sweet and attentive to all of my needs and put me first when it came to closing the deal. If you need a vehicle visit them for sure. I would definitely get another vehicle from them in the future. Keep up the good work guys!
Posted on Google by Sweet Love
Friendly service, did a great job washing my car afterwards.
Posted on Google by thayne shiley
Had a great experience working with Cody today. He met us at the door to help us find the right vehicle, made sure all our questions were answered, and was great to work with throughout the whole process!
Posted on Google by Ellie Gertner
Easy check in and check out. Very friendly service.
Posted on Google by Denis Cornell
Above and beyond to provide me with the best deal.
Posted on Google by andy oconnor
Both Tyler and Willie were great. Easy to work with. Very knowledgeable. Friendly and kind.
Posted on Google by Amy W
Both Willie and Tyler went above and beyond to help me get exactly the car I wanted. They were continuously staying in contact with me while I was waiting for the car to arrive at the dealership. They were knowledgeable, friendly and fair in all transactions. This level of customer service is hard to find anymore.
Posted on Google by Tamera Christian
Willy and Tyler were great to work with. Very upfront and honest. Explained everything we had questions on in great detail. They come highly recommended! Thank you both.
Posted on Google by Jamie Turbenson
Tyler and Willie were great! Good honest service.
Posted on Google by Nathan Rego
Tyler & Willie were an awesome team to work with. They were patient, informative and hands on helping setup everything & to help me understand all the new technologies. I would highly recommend them!
Posted on Google by Debra Nordine
Wonderful, Tyler and Willie were great to work with.
Posted on Google by Jacob Horstmann
We worked with Willie and it was a great experience. He was professional and handle all my questions the ease. I’d definitely go back and work with him again.
Posted on Google by Alexander Massaro
Peter and Tyler were wonderful and their customer service was amazing!
Posted on Google by Sheree Nelson
Ordered a new traverse just what I wanted very Happy!!
Posted on Google by Nicky Eiken
Thank you Tyler and Willie for making the purchase of my new car an amazing experience. Your relentless pursuit in finding the exact vehicle I wanted and outstanding customer service in completing the sale was greatly appreciated. I highly recommend Chevrolet of Spring Valley to anyone looking to buy a new car!
Posted on Google by Dona Briggs
I had a great experience with Chevrolet of Spring Valley and their team. I have been looking for a car for quite some time now and I saw they had several vehicles listed at good prices especially compared to other places nowadays. My boyfriend and I had called ahead to look at a Dodge Journey they had. He requested they put it on the lift so we can fully inspect it and Willie had no problem with that and they already had it on the lift when we got there. We had decided we liked the car and the purchasing process was very straightforward. They didn't try to push any extras on us, they just explained the options. However, they really went above and beyond with helping me walk out with the car that day. My bank was being difficult and was giving them limited options for getting the payment to the dealership. But Tyler talked on the phone with my bank and they were able to figure out how to get the process done that day. In addition, to them putting in extra effort for us they also had several other customers they were helping with limited staff at the end of the day. It was definitely worth the hour and a half drive and we will definitely be back if we need a car in the future. Thank you again Willie and Tyler!!
Posted on Google by Caitlyn Jacobson
Just purchased my new car here, and nothing but pleased. Very professional, easy going, friendly, and super personable. They took the time to listen to me and didn’t push anything on to me. 10/10 experience. Thank you Willie & Tyler! :)
Posted on Google by oleen wren
My husband and I had a fantastic experience working with the team at Chevrolet of Spring Valley. Willie and Tyler were absolutely fantastic and made our buying process very enjoyable. Would highly recommend.
Posted on Google by Sara Hugoson
Bought a truck from Willie and Tyler... Great service, and stayed late to finish the deal...
Posted on Google by Mitakuye Oyesin
Awesome professionals! Willie and Tyler are some great folks! Easiest truck buying experience ever!!
Posted on Google by Jeff Wessels
Willie Did great, Thanks
Posted on Google by Jeremy Canterbury
Willie & Tyler- Thank you so very much for making my car dreams come true I would absolutely recommend, these two to anyone! It was truly like working with a friend who cares what you want and need! Thank you, thank you, thank you!
Posted on Google by paris Ingebritson
Have nothing but good things to say on my recent vehicle purchase. Jon (the salesmen) was excellent to work with and took care of any questions and concerns of mine. Thank you! (Also thanks to Tyler, both of you were very professional and great to work with)
Posted on Google by Trent Nelson
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
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