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I was very satisfied with my experience of buying my Cadillac. Brandon did a fantastic job. Very professional and very personable. The only drawback was no spare tire and no extra key. That was the only disappointment I had. Brandon was awesome.
First time buying a car out of state, and they were amazing to work with! Eased all the concerns I had before I needed to drive the 3.5 hours to get there, and the friendliness of everyone on staff was amazing, it felt like I was with a group of folks I’ve know for years even though I just met them. And the free dog toys were a great way to get to my heart! If you’re looking for a great car, check these guys out!
Throughout the years I have dealt with many dealerships but Spring Valley Auto Group is hands down the best dealership I've ever worked with. I have never had such a patient group of people work with me, the staff was very kind, very informative and I love that they have all the information for the vehicles you're buying before you even purchase them and they make them accessible to you on their website. I worked with Willie and Ian and they were both incredible. Willie was so much fun to talk with, he is so down to earth and he really is someone who wants to supply his potential buyers with the best vehicle that fits them and he really works very hard to make sure that the vehicle you want is within your budget. Ian was also such a joy to work with. He was also very informative, very knowledgeable and my mother and I both really appreciate the way that Spring Valley does business and the way they do business with their clients. I have recommended several people to that dealerships since I purchase my car and I will continue to refer people to that dealership especially Willie and ian.
Elliot was great to work with as well as everyone I have been in contact with at Subaru of Rochester. I highly recommend!
Preston was an excellent sales person that has great customer service with no pressure. He helped us as much as he could. The service department has not called to do the “we owe” items to date.
Esad was great. Everything be committed to be did in a timely manner and ensured all of my needs were met. Not sure I would say I trust car sales people, but Esad and the team earned my trust. I will definitely be back.
I had a wonderful experience buying a car from Rochester Subaru. They were not aggressive and extremely knowledgable and professional. I've bought several cars over the years and this was by far the best experience I've ever had. Many thanks to Jacob & Devin for their amazing work!
Tim and his service team provide excellent service! Always on top of any service needs my truck has.
Exceptional Service and Ease of transaction i purchased a 2022 Forrester and its the best car I ever owned i highly recommend them.
Did the Trade up of my 2023 Outback Touring to the 2026 Outback Touring. Absolutely love the new design and was a seamless process and great interest rate.
Very professional
Wonderful experience from start to finish. Our sales representative, Matt H. was courteous and knowledgeable about the 2026 Outback. No pressure to buy. Test drive by my wife, sealed the deal. Worked out a fair deal and able to do the paperwork and take delivery of the car based on our schedule. I highly recommend Subaru of Rochester. Best buying experience I’ve ever had.
Tim is great to work with in the shop.
The entire experience with Nissan of Rochester was great! Jesse Flanagan did a great job sourcing the vehicle we were looking for, giving us a fair price for our trade, and making the transaction smooth.
Bought a new Outback and love it. Great staff, great experience all the way around! 10/10 and would recommend to anyone in the market for a new or used vehicle.
Elliott and Devin were fantastic to work with and were not high pressure sales people. They provided awnser to all my questions and found them easy to deal with. I would definitely work with this dealership again.
I began my search for a new car open to all makes and models. As I advanced with my search, I kept coming back to my service at Rochester Suburu with Isaiah. I was reminded I was looking for a car and not a future star employee..after a couple months, yes months of research, I decided on a Suburu and completed the process with a wonderful support staff. Devon went out of his way to accommodate my requests and Isaiah couldn't have been more accommodating. There was no pressure, only help, throughout the entire process.
Great dealership tp work with. Isaiah was very kind, knowledgeable, and helpful! Great experience!
Smart and efficient! Great place!!!
Bought a great pre-owned 2025 Chevrolet Tahoe from GMC of Rochester and had an awesome experience. We found several of their vehicles online and they were priced better than older models or comparable models with more miles. To top that the trade in process was super easy. We sent some pics of our trade and within 10 minutes we had a fantastic offer for our Jeep. Dan Mikaeo is the sales professional that we worked with. I would highly recommend Dan. He went above and beyond. He sent videos of the vehicles we were interested in, pointed out any issues that they had, and even purchased a tube of touch up paint at his own expense to fix a couple of scratches on a vehicle we were interested in prior to us arriving to the lot. He was pleasant, accommodating, and genuine. He gave us confidence in purchasing a vehicle site unseen. The sales and financing process was smooth. Austin Stoddard in finance was very knowledgeable, got us a great interest rate and sold us a fantastic warranty which will keep our vehicle on the road for a long time. We drove 600 miles round trip from Fargo, ND and the deal and service we received was worth every mile! We truly feel that we received the best deal that we could have gotten on our purchase and maximized the value of our trade. In short it was a no haggle process and we felt good about the transaction. GMC of Rochester will exceed your expectations!
I purchased a used VW Jetta form Rochester Subaru. The team was great to work with. There was no pressure to purchase, which I appreciated. It was more of a let us know. The process to purchase was simple and easy!
I had a really good experience
Tim is Very helpful!! Handled All my issues. Thank you Tim!!
Eli Young and Anllelica were so great to work with. Stayed late the day I purchased the vehicle and made sure I understood everything. After not having a car payment for 20 years they were able to ease my anxiety about buying. Isaac was easy to talk to at the dealership. Isaac (the manager) and Todd (the owner) have both reached out to make sure all was good with my new vehicle. Willie (another salesman) was helpful when we talked about floor mats and other vehicle features. I would highly recommend this dealership. Small town feel with big town specials.
We were on a road trip from Utah to Wisconsin when our Subaru started having issues starting. We called this dealership while driving since it was close to our route. They were so kind and were willing to get us an appointment same day. They had us in and repaired within an hour so we could finish the last 5 hours of our trip. We are so grateful!
Thankful for my brother Willie and Elliot for making my purchase as stressful as possible!!
Minimal waiting for shuttle. Friendly shuttle
Thank you for all of your help! Team at Chevrolet of Spring Valley did a great job!!
Tim Lecy in service was great to deal with . Seemed very nolagable and polite
Everyone was very friendly and helpful.
Brandon Tucker was great and entire process was seamless.
I have leased 5 Nissan's over the last 12+ years. I have always had great customer service. This time I had trouble. It took a while to get everything straightened out, but I was very fortunate to have Austin take over and help me. He was wonderful and I highly recommend him to any customer. He is on the ball and got things done! So, thank you Austin, for all your help! I greatly appreciate it!!!
I had a great experience at Rochester GMC. My interfaces with Bennett, Shawn, Jon, and Jason in the parts dept were all positive. They were courteous, answered questions, & were willing to work with me on timing for picking up the new GMC Sierra Denali Ultimate. Jason from the parts dept got a set of weather tech matts on order for me as well. Bennett and Shawn were good to work with on the test drives, on narrowing down the vehicle of choice, and negotiations for final purchase.
Named my car after Malik😮‍💨😮‍💨
My husband and I bought our Buick SUV from Willie yesterday, and the whole experience was honestly SO easy and fun! We are incredibly grateful for Willie, Anllelica, and Isaac for making the entire process such a great experience. Everyone was friendly, helpful, and made us feel comfortable from start to finish. We couldn’t have asked for a better experience! So if you’re looking for a new car, don’t be silly…BUY FROM WILLIE!
Had Tim Lecy as my service man, Jacob tech/ mechanic did awesome job of fixing my turbo and def issues, highly recommended Thanks guys
I had a great experience with Elliott from Subaru of Rochester! Even though I didn’t purchase a Subaru he still took the time and patience to go over items I was looking for and answer every question I had. The process from this dealership was so easy and painless. I have not had the best experience in the past from other car dealerships. At Subaru of Rochester I did not feel pressured, hassled or stressed about my vehicle purchase. My daughter even got a cool t-shirt from Elliott which she wears daily now! They were great!
Vary good
Love this place they made car buying easy again!
We had a great experience with Subaru of Rochester. The entire process was simple, smooth, and stress-free from start to finish. Jake and his team made sure the process was as easy and straightforward as possible. We really appreciate the excellent customer service and how effortless they made the leasing experience. Thank you for taking such great care of us. We're very happy with our experience and would highly recommend to others!
Tim was great! I had some concerns from work done somewhere else and he reassured me he would take good care of me. And he did that and then them some. I would 100% recommend anyone go there. And I got a car wash that I didn’t expect!
Adrian was very professional and made the process easy was out of there within a couple of hours
Friendly staff and was taken care of while I waited for my vehicle
I just bought a pickup from SV Chevrolet and I had the best car buying experience I’ve ever had. Adrian made the whole process easy and I never felt under duress. He was able to answer all my questions and was very great to work with. The same goes for Angelica in the finance office. Very pleased end to end.
Great
Great dealer to work with. We had a minor issue but they made it right too. I dealt with Malik who was very responsive and polite.
We had a good experience while buying a used car. We paid a fair price and were treated very well. Plenty of snacks available while you wait and a modern facility.
Had a great experience purchasing my new 2026 WRX limited. Shawn made the whole process from discussing prices to buying the car a very smooth process. Couldn't have found a better dealership
This is the 2nd car I've purchased at Subaru of Rochester. They've earned my loyalty with great service and staff. I worked with Matt to buy this one and he was exceptional--genuine, professional, knowledgeable and funny. I've never laughed so much when making a major purchase.
Great people and super easy to work with. We had an excellent experience.
Great people and easy to work with.
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
I had a great experience with Chevrolet of spring valley everyone was so nice and very flexible they worked with my scheduled stayed after hours when I was able to come in! Don’t have a single complaint! Ely was great
Very helpful. Very kind. Driven to fit your needs.
My husband and I recently purchased a Subaru Forester and working with Emily was hands-down the best part of the process! Emily was thorough, knowledgeable, and friendly, taking the time to answer all our questions with zero pressure. She made sure we found the exact right fit for our family. If you're shopping for a vehicle, do yourself a favor and ask for Emily!
missy and dereck are the best, they will match the service you need to your car and do it with the best friendly service, I'm gonna buy my next car from asa auto plaza as well!!!
Collins and the team at Subaru are top notch! They aren't just trying to pull out all the stops just to get your business. They are authentic, trustworthy people. We were happy to have Collins take care of our trade. He is genuine and hard working. Thank you!
Brenen was amazing. I appreciated his patience and no pressure approach. Very pleasant experience. Also huge shot out to Heather Holm for exceptional customer service.
Easy to work with!
Car runs good. Vote Gavin for district attorney
We were treated with respect and courtesy, always checking if we needed anything!
The whole team at Rochester Subaru was fantastic to work with! Matt provided expert knowledge and was great to work with. The financial team was also great to work with and provided many different options and their best advise. I hope Subaru of Rochester knows how lucky they are to have employees like this team! The one thing that disappointed me was the Military discount. Subaru will recognize a person who served their country and got out within 2 years, but a veteran like me with 8 years of service can not be recognized by Subaru because I have been out since 1977. We both signed up to serve the United States of America and I did it proudly!! The $500 was not a big issue, it was just that Subaru did not recognize my service!! Please Thank the whole team for providing such professional care to my Wife and I!!
The whole team at GMC went above and beyond with our trade in and purchase of a new truck. They worked extra hours and made the deal/money work in our favor to meet our goals. Malik, Derek, Austin, and Scott were all amazing!! I would highly recommend GMC/Nissan of Rochester for anyone buying a car or truck 💯
Elliott was great to work with at Subaru of Rochester. He has thorough knowledge of cars and got me into a 2026 blue Subaru Crosstrek. He made the whole experience of buying a car so smooth. Thank you Elliott and Subaru of Rochester for my new car. I love it
Matt did an excellent job. Matt was very accommodating and reassuring. We were comfortable working with Matt and his team.
Bought a 2024 GMC truck from Preston here at GMC of Rochester. He was very helpful throughout the entire process. I had drove over 2hrs to purchase this truck. Preston had sent me all the photos and info I had asked for before making the drive and was quick to respond. Simple and quick purchase from start to finish. Thank you!
Nice job! Respectful workers.
We came in looking for a good car. We've had two Subaru's before and loved them. The Crosstrek we picked was perfect. It is the right size and fit for us and handles great.
Mr. Lacey was so accommodating and knowledgeable at what he does. I only wish he could have someone to help him
All the staff was courteous and our salesman, Jesse, that helped us pick the perfect SUV for us was fabulous! We couldn't have asked for a better experience.
Jacob shows expertise and professionalism in handling customer service. He helped me find the right vehicle for me that is great for Minnesota weather and discussed with me all the important features of the car. Demonstrated excellent customer service skills and knows how to establish a friendly relationship demeanor, and above all, is attentive in responding to customers' concerns and questions.
SO MANY SNACK AND BEVERAGE OPTIONS! Thank you, it makes our hearts warm.
Emily and the rest of the penz team are amazing. Wonderful experience will be buying from Subaru of rochester again
I had a great experience with Subaru of Rochester. Everyone was kind, professional, punctual, and fair throughout the entire process. Jordan, the salesman, was extremely helpful and made the buying experience easy and comfortable. Jeremiah, the accountant, was also great to work with and made the paperwork straightforward and hassle-free. It’s refreshing to deal with a dealership that treats its customers with respect and doesn’t make you feel pressured. I really appreciate the way I was treated and would definitely recommend Subaru of Rochester to anyone looking for a vehicle. Jordan and Jeremiah both deserve recognition for making this such a positive experience! Thank you again guys!
Amazing customer service from start to finish. Our salesman Gaborik was awesome.
★★★★★ I had a great experience purchasing my car from Ian Bergstrom at GMC Rochester. Ian was professional, knowledgeable, patient, and genuinely made the entire process feel easy and stress-free. He took the time to answer all of my questions without ever making me feel pressured, which I really appreciated. After a pretty stressful car situation, Ian helped turn things around and got me into a vehicle I’m really happy with. He clearly knows his stuff—and somehow managed to make buying a car almost enjoyable, which I’m pretty sure should be listed as a special skill on his résumé. I would absolutely recommend Ian to anyone looking for a vehicle. Great guy, great service, and a great experience from start to finish. Thank you, Ian!
We have been Subaru customers for a long time and recently purchased a new vehicle. The process went pretty smoothly. We especially enjoyed working with Olivia in Sales. She is very personable, knowledgeable and enthusiastic. We could tell she enjoys doing her job!
Great experience got me in on time. Great people!
Ian was great. Very kind and knowledgeable. Made it an easy process. Thank you!
I couldn’t recommend this dealership more. We worked with Isaih, who is hands down the best salesperson I’ve ever dealt with—professional, knowledgeable, hilarious, and an incredible communicator. Before our test drive, he pulled the car up, opened every door, and walked us through the features step-by-step. The team at Subaru of Rochester genuinely cares about your experience and works hard to help you find a car that fits your specific needs and budget. Unlike the rushed Honda buying experience across town—where I literally spent today peeling their dealer badge off my car—Subaru actually lets you take your time. Having bought multiple cars in Rochester, Subaru is in a league of its own. For first time Subaru owners, we couldn’t be more happy. Highly recommend!
Good experience buying a car at Nissan of Rochester (Jesse helped us).I appreciated that they were not pushy.
Isaih Handy was fantastic with everything leading up to final pick-up date. Would definitely do business with him again.
It was easy to book an appointment. We were able to go through different settings and preferences on a new vehicle we had purchased. Amy was very helpful and knowledgeable which helped me get more comfortable with the vehicle.
The staff there is wonderful! They let us do test drives and gave us a chance to make the best decision. We love our 2026 Nissan Pathfinder!! Thank you!
Great service as usual, when I bought in my 2025 Buick Encore GX for 15,000 mile routine maintenance service. Zach Wallway was thorough and patient went over all the recommended service components.
My husband and I recently bought the 2026 Crosstrek Hybrid from this Subaru dealership. From the beginning to the end, it was a very positive experience. We had done some research on the car model we were interested in and we dropped by the dealership to see if we could do test drive. Emily was so helpful and did not make us feel pressured during the process. We are so happy with our purchase and with the customer service. Everyone was so friendly!
It was a wonderful experience. Had shopped the. Internet for vehicles and pricing. Needed to physically see the different models and trim packages. We live in Red Wing and Rochester was closer. The plan was to visit different dealerships and shop. The staff and salespeople at Penz were very friendly. Not pushy. Very accommodating as we looked and test drove 4-6 vehicles. Our salesman ,Gbaorik,was very helpful. If he didn't have the answers,he sought it out quickly. He made it our experience and did a great job. The financing is a whole nother part to the buy. But, Ally,was very professional, not pushy and ww talked through what we wanted for plans and she had good feedback without making us feel uncomfortable if I said "No thanks."i It takes time to buy that car you want,but we finalized and walked out feeling good about the whole experience. It's been awhile since we did a vehicle purchase,especially new. But,they were excellent.
Excellent experience! I have told all of my friends. The customer service tops all. It's immaculate inside and they serve coffee, etc A very nice touch. They support the community in multiple facets. They are very generous to support other great causes. I am in love with my car. I hadn't originally planned on buying a Subaru but I am sold on this whole situation. And they follow up with everything. If you need a vehicle this is the place to go. Hands down. Their theme is "LOVE" and this is evident. Christianity is part of their life and it shows. Praise God for that! Vickie Gross
Fast and friendly service
Good experience buying from GMC of Rochester last week. Vehicle was as expected and the guys and gal were real easy to converse with. They make you feel comfortable and it was a nice easy process. Would recommend 👌
Great staff!! Super kind and helpful! Best dealership I’ve ever worked with in my whole life!
All staff very helpful and friendly. Made the deal go fast and easy!
Great experience.
they stayed open late for me to drive from Rochester, did everything they could for me to have a lower payment! I am very pleased and happy with my purchase. 10/10 would absolutely recommend. thank you to Willie & Anllelica!
Best deal quickly and great service. The way I like to buy a vehicle!
No stress, friendly buying experience. Thank you Jesse, Sam & Austin
Good experience, accommodating staff. Would recommend.
Jacob was a great man
The sales person was phenomenal!!
Salesman was great sales manager was great. Finace was too pushy for my liking with the add ons but got a nice car with a good rate.
Had a very positive experience. Daniel was extremely helpful!
After my car accident I was in a real tight spot, Jesse and the guys at penz were absolutely great with the service and understanding
Jesse F. was great to work with when we were trying to decide which car would work best for us. His knowledge of the different cars and what they offered, was very helpful in making our decision. Jesse was polite and extremely patient when I was trying to decide between a pre owned car and a new vehicle. He wasn’t pushy and kept saying he wanted to make sure that I got the car that I really wanted and that worked best for me. I would highly recommend asking for Jesse Flanagan if you’re looking for a new car! Very satisfied owner of a 2025 Nissan Kicks, Thanks Nissan of Rochester!
How to create car from Nissan Rochester just love it thank you Arizona you were great to deal with
I had my Tonneau cover installed at GMC Rochester. I purchased the cover through GMC Accessories. I am very satisfied with the product and installation. The service department does an excellent job of scheduling and completing the work in a efficient and timely manner.
Rochester GMC worked multiple times on my AT4X, they pushed on gm until they found the problem. The staff was helpful and kept me updated thru the process. Most people forget that the people there are trying to help, be polite and kind, they'll come thru. I will be a loyal customer and plan to buy my next truck from Rochester GMC!
Timely and efficient. Steven listened to my concerns and gave excellent Customer Service
I had a great experience with GMC’s service dept. Knowledgeable staff explained what they recommended and saved us some money.
Excellent customer service
Quick to get an appointment and quick turnaround. The shuttle guy is great as well!
They welcomed me warmly, communicated effectively, and provided clear explanations for everything. Mike is the best .
Absolutely awesome everyone was fantastic gave me a fair offer on my used truck and I feel both party's were happy
Always a very pleasant experience. The Nissan team is polite and kind and quick to help. I also use the shuttle service and the driver is very friendly. Recently got an oil change on Saturday 1/18 and my appointment was 3:15 I didn’t leave until 5:36. And I was given zero updates or information regarding why it took so long.
Jesse at Nissan of Rochester was absolutely amazing. In fact the entire staff was amazing. The amount of effort they put in to help me buy my first truck was beyond my expectations and I highly recommend anyone looking to purchase a vehicle to check them out. 1000% satisfied with my experience there. Definitely will go see them again in the future.
" A huge thank you to Nissan of Rochester and the amazing Arizona for helping me drive away in my ride – a Snazzberry Jeep Wrangler Gladiator! The team at Nissan of Rochester made the whole experience seamless and enjoyable, and Arizona went above and beyond to make sure everything was perfect. I couldn’t be happier with my new Gladiator and the incredible service I received. If you're in the market for a new vehicle, I highly recommend stopping by Nissan of Rochester – you won't be disappointed! #JeepLife #SnazzberryGladiator #NissanOfRochester #AmazingService"
We recently purchased a 2025 Chevy Traverse with the help of Neysa and Alex. We really enjoyed working with them. They worked hard to find us exactly what we wanted. We look forward to working with them again.
Mike is a real pro! Nissan always gives great service! Clean restrooms and a nice waiting room.
Loved the non-pressure atmosphere. Ava was informative and great to work with. They gave us a great trade in price plus detailed the new vehicle and filled the gas tank! Highly recommended to visit for your next vehicle!
I was traveling to Mayo Clinic and check en Engine light came on my brand new GMC truck. I took it straight to the dealer and it’s morning after I got here explained I was going to Mayo clinic for testing and surgery and they got me a rental car and they took great care of me.. Daniel was awesome!
Was out of town and had truck trouble close by , they got me in early the next morning and had it fixed that day yet ,very nice people to work with, Daniel was very informative and easy to work with, thanks . Definitely recommend these people.
Very friendly and professional service made sure I was 100% taken care of before I even left the business!
We were treated with the upmost respect! Everyone was very accommodating to make sure we had all of our questions and concerns taken care of. Would highly recommend Nissan of Rochester to anyone looking for a vehicle.
Good experience. Sky was very through in explaining features of the car during test drives. Made sure all questions were answered.
Great experience. Nothing beats the small town, no pressure atmosphere. Thanks team at Penz for making our purchase smooth.
Good buying experience. Not overly aggressive. Very friendly. Turk and the team were responsive and respectful. I would recommend them to friends and family.
Good customer service, very accommodating, typical car dealer pricing
Gavin and Shawn were great to work with. Very helpful, no pressure, Minnesota nice at its best. They let our dog “Pearl” hang out during the process and lent us a car to get some lunch. Go check them out if you need a vehicle or a great recommendation for lunch.
This was the easiest and simplest car buying experience ever. Thanks Liz Garza for making this such an amazing experience!!!
Great job! Car maintenance services customized for the customer.
The team at GMC Rochester did an amazing job helping me select a great vehicle and have delivered to me locally in Minneapolis. Definitely recommend this dealership. Great customer service that cares!
Friendly people, great cars!
John was excellent to deal with!! We walked in looking at a ford and he showed better options and ended up buying a ram! He wasn’t pushy at all like most places and was very quick but thorough.
Daniel provided excellent warranty service! He was friendly and knowledgeable and kept me informed of progress on vehicle status. He even stayed past closing hour on Christmas Eve Day to accommodate pickup time. I highly recommend Daniel for any service concern.
Steven and the service team were pleasant to work with. They listened to my concerns and helped to reassure me that things would be right before I left.
Ian from Penz was awesome to work with when I bought our used Enclave. Everyone at Penz was helpful and friendly and the transaction was flawless. Highly recommended.
Bought a new (used) 2020 sentra from these guys on saturday.. Jesse, Skylar and, isaiah.. where a great group of folks to work with! Got a lifetime powertrain warranty as well! First time buyer at this place and well.. yup ill buy more cars from em. Painless and very eager to help and answer any questions i might have had..
Professional, Timely Service
Good service
I recently had a mishap with my car and I eneded having to use the body shop at GMC Of Rochester. I had some tough to find custom parts on my car, and Freddy was great! He worked above and beyond to make sure I was completely satisfied! A big shout out to Freddy, Dustin, and the entire team there!! Thank you!
Always a great experience
Jesse was very helpful as a salesperson and did a fantastic job listening throughout the process. Great job Nissan of Rochester
What an amazing experience at GMC of Rochester and our salesman Jacob. Super professional, wasn’t pushy. Would recommend Jacob to my family and friends who are looking for a car or truck. Had the best car buying experience I’ve ever had. We will be back to purchase in the future. Thank you!
We purchased a 2024 Murano from Jesse Flanagan at Rochester Nissan. He was a pleasure to work with, along with all his colleagues who helped us. They were all very knowledgeable of Nissan products and explained everything so we could understand easily. Jesse showed us all the features on the Murano including connecting my phone to it. We've had Nissan vehicles for many years and are very satisfied. They were also great about working with us to get the paperwork done in a timely fashion and left with our new vehicle in less than 2 hours. There also was never any pressure to purchase any of the "extras" that are offered and explained to us. We highly recommend Nissan of Rochester.
Nissan of Rochester came to our rescue last night! We are from Oklahoma and in Rochester for the Clinic. After being in the hospital for 5 days my discontinued NV3500 had a dead battery that the valet and the tow truck driver could not jump. Nissan of Rochester was able to jump it! They stayed late and put in a new battery because I didn’t trust the old one after being so difficult to jump. It took 4 employees that I know of to help me coordinate everything and they showed kindness and competence! I’m a big fan of Nissan of Rochester! Thank for saving our ADVENTURE VAN!!!
Very helpful. Returns calls quickly. Very accommodating.
Amazing service! Daniel was awesome when it came to replacing my tire and at a very decent price. He definitely went above & beyond and when talking to Sue on the phone she was very helpful in a stressful situation. I will definitely be having my vechile serviced here. Thank you guys!
Benjamin from the service dept was awesome. He helped me through quite a number of repairs on my truck and handled an unexpected warranty claim with the third party company to perfection. Thanks so much to Benjamin for another awesome experience at Penz GMC.
Great experience. Very easy and seamless. Alex and Mason were wonderful to deal with!
Always great service and timeliness
Had a great experience purchasing my "new to me" vehicle. Arizona was great and knowledgeable. Would definitely return!
Cayden, Tegin and the guys in the shop are fabulous! I drive A LOT and they keep me safe and on the road!
Joe was super helpful and responsive during my purchase process. Has followed up daily to ensure I have everything I need.
This was my 2nd time getting my vehicle serviced here!! I’ve had excellent service both times!! Everyone is so nice!! Definitely will keep going back!!
Everyone at the dealership was very professional and courteous! Very easy to work with!
This place gave a chance when no one else would! I had a great team working to make things happen!! Shout out to Austin and Adam for making my dream car happen!!!!
The service specialist listened to my concerns and addressed them appropriately. Waiting area is comfortable. Speed of service is excellent.
Great experience and very accommodating to our schedule. Would purchase here again.
Tegin is very accommodating, friendly and nice.
Just purchased a Jeep from them and the whole process was stress free and very organized. I got a very good deal for the price of the vechile with a Lifetime Drivetrain warranty. I was in & out in 3 hours and got to drive my new Jeep home. Mason and everyone else was amazing and I actually enjoyed my time there while purchasing my awesome new Jeep! Thank you guys!!
Very easy to work with would definitely recommend them. Made buying easy even though we are out in another State.
El día De ayer llevé mi auto a su primer cambio de aceite y rotación de llantas. Todo muy ameno y agradable. Gracias Daniel por tus atenciónes. ..
Experience with Sue was excellent! She is very caring, efficient and gives and gets needed information.
Arizona was both helpful and knowledgeable of the cars, inner and outer workings. She made car buying pleasant!
Arizona was super kind and very helpful! Great customer service across the board from the staff!
Thank you so much to the staff at nissan of rochester for taking care of my parents. Jesse Flanagan the Sales specialist treated them with such respect and kindness. Very knowledgeable, made every step of buying a vehicle a great time. Step by step took the time to find the right vehicle for them. Shawn the GM, Adam McCabe in finance I recommend them all A+++ Will recommend in the future if you need the help in your vehicle search please take a stop here and ask for Jesse. THANK YOU Nissan of Rochester
We brought our Buick enclave and simply to have snow tires put on. Technician Benjamin, who I would describe as a young man doing his job Without guile Also noticed very beginnings of a leak around the timing cover, a problem that was not currently demanding of urgent repair, but could eventually be quite expensive. We appreciate his helpful attitude and going beyond the demands of the tire change to point out a pot potentially expensive problem.
I couldn’t be any happier with the purchase from the Nissan of Rochester! LOVE my vehicle and loved the service Arizona and a few others provided for me. even though they were very busy, they also offered food and beverage for us. Highly recommend going there.
It was excellent.
I had a fantastic experience. They called to remind me about my recall repair, which was so helpful. Scheduling was easy, and the team was professional and friendly throughout the process. The repair was completed quickly, and they kept me updated every step of the way. I appreciate their attention to detail and excellent customer service. I’ll definitely return for any future service needs!
Alex and Neysa were amazing in helping me find the car I wanted… wonderful customer service I would recommend penz auto
I worked with Willie and Alex they were absolutely amazing and so helpful for a new car buyer, I highly recommend you go to them if you need a new car or any services!
We had great experience. They helped through a hard time and very thankful. Our product specialist Austin was very great to work with. We hit a deer with our car and was able to get vehicle to replace it. Thank you very much. The process was very easy and simple.
I was greeted upon arrival, checked in and made aware of computer generated service options. The oil change I scheduled was completed quickly. Service advisor was friendly and thorough. The whole process seemed to go smooth and as quickly as it could. Waiting area was clean and comfortable.
Willie worked hard to find me the SUV make and model I wanted. He showed me all the bells and whistles my new car had during the test drive. The ease of leasing again was quick and smooth.
I recently had some body work done through Freddy Barajas. He's very good and took great care of me! If you need body work done, ask for Freddy!
Very relaxed atmosphere. People are friendly and make the process quick and as painless as possible. Never felt like I was pushed into buying add-ons. I was just given the information to make my own choices. Would definitely buy from this team again.
John's the best. Had all the answers ready to go. Great experience.
Cayden was fast and accurate gathering information. He was very well mannered all while answering my questions. Highly recommended my friends and family to have all there automotive work done here!
The usual good service.
Gavin in the sales department was great! Honest, personable, very easy going. Went out of his way to find information on the car that wasn't shown in the carfax. Ended up going in a different direction but wouldn't hesitate to go here again in the future.
Everyone was very knowledgeable and professional. I felt they were transparent with pricing and honest. It was a refreshing truck buying experience.
In and out quickly eventhough I was a little late... Thanks Nissan of Rochester!
Jesse sold me a BMW I3 and Issac was the business manager finalizing the sale, both guys were really friendly and professional. It was an out of state sale and everything went smoothly, the car arrived clean and in great shape.
Recently had my truck in for transmission service, and the service department staff provided friendly, attentive and helpful customer service. My truck repair was completed 2 days earlier than scheduled and they offered me a brand new GMC Sierra as a loaner vehicle while mine was in the shop for a major repair. Highly recommend!
Sean was very helpful when I was in a state of crisis with my car engine stopping and being unable to start it. He sent someone over (just a few blocks away) to jump it so I could drive it in for service. It needed a new alternator, which he got as soon as possible. I appreciate the timely help I got from Buick GMC!
Friendly, polite, and professional. Listened to my concerns and kept me updated about the service to my car.
Great customer service. I recommend this place to anyone looking to get a car service done.
Everyone was so nice and accommodating! From start to finish. They made the car buying process so easy and worked hard to get me the payments I was looking for. Even drove the car to me from Rochester to Hastings so I could do all the test driving and buying from home. Thank you all!
Arizona was very helpful with the purchase of our new car.
Want to thank Arizona for helping me through the process. She was extremely detailed and helpful overall. Very satisfied !
If you’re looking to get into a vehicle I highly recommend this place. Ask for Arizona! She was awesome! And made the whole experience enjoyable
Great service
Freddy and the people he works with did a great job of repairing and repainting the vandalism done to my vehicle. The paint matches perfectly. You would never know any damage was done.
Excellent communication and work completed in timeframe promised. Always good maintenance keeping our Lacrosse our favorite dependable travel car
Extremely helpful! Whalen and Arizona were amazing. Highly recommended!
Very pleasant, thorough and informative on the status of my car.
Austin Stoddard was the most knowledgeable and intelligent salesman we have ever had. If you have a question, he has the answer.
Thanks for your service, looking forward to doing more business with you guys, I own two Nissans will start bringing them there. Thanks again.
I had the pleasure of buying a car from Aaron last week and it was wonderful. I recently totaled the first car I ever bought from a dealership, which when I bought this car, I was young and desperate to get into a vehicle so I allowed myself to get pretty walked all over. Going into having to buy a new vehicle, I was rightfully very nervous, Aaron made sure I was comfortable and assured me that we would find the right vehicle, which we did and I am so thankful!
We had a wonderful experience with Ryan as he was friendly, knowledgeable and professional from start to finish completely satisfied. Would highly recommend Ryan and Nissan of Rochester.
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