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Posted on Google by vicky dehning
I had an excellent experience leasing my 2025 Subaru Forester Hybrid from Subaru of Rochester! The entire process was incredibly easy and smooth from start to finish, and I never felt pressured at any point. What really stood out was how stress-free everything was compared to a recent, frustrating experience I had not long ago at Burnsville Walser Honda. The difference was night and day, Subaru of Rochester respected my time, communicated clearly, and made the process genuinely enjoyable. They even delivered my vehicle to me over an hour away! The paperwork barely took any time, maybe 5-10 minutes to sign, making it quick and painless. I even was got to talk some D&D with the gentleman who delivered it. If you want a dealership that's straightforward, low pressure and easy to work with, I can't recommend Subaru of Rochester enough. Everyone I worked with was great! (Jake, Brandon, and I'm horrible with names so forgot the delivery drivers names, but am going to try to find them and will update if i can.) Thanks so much! I wasn't expecting to get the same vehicle as my wife, but I'm loving it! One on the right is mine
Posted on Google by Ian
We had a great experience with GMC of Rochester. We had damage to our truck from hitting a deer and Freddie, Mike H and crew did a great job fixing it. You cannot tell it was ever damaged!
Posted on Google by Brenda Tomlinson
Kevin did a great job walking me through the 24 point inspection results. Koo
Posted on Google by mark walsh
Sue did a wonderful job with getting my truck in and serviced when I needed it done. She kept me posted on the progress and she will be seeing me in the future for all my services needs. She is exactly what I want for a service person. Great job.
Posted on Google by Dick Winchell
My husband and I just bought a Jeep Grand Cherokee L Overland from your dealership and had a wonderful experience! We are from Nebraska, did all paperwork remotely, and they were able to deliver the vehicle. Gavin and Austin were awesome to work with and we really appreciated the efficient communication! Thank you guys, we love our new Jeep!!
Posted on Google by Keri Melson
Worked with Jim. A terrific experience. No pressure, no hover for snap decision or "offer" to upgrade. Van was as described, even though we closed the place up we were no time rushed to wrap up and go. Cannot recommend enough
Posted on Google by Jeff Simpkins
Very fast, friendly job well done.
Posted on Google by Robyn Davis
Hi Matt m. here. I recently brought my car into nissan to get it looked at, and what a great experience. Steve the manager was so helpful along with the rest of the employees/techs. Let me mention Tegen, she has stayed with me through the whole process of my car being taken care of. Full of energy and willing to help with a smile. Will return to their store.
Posted on Google by Matthew Mathias
Great Communication, great follow-up to questions asked and finding the answers if unknown. To have a dealership like this tend to your every need and listen to you is something I haven't experienced in a long time and that is thanks to Ben Markowski. We have had vehicles from Honda, Chevrolet, & Subaru and it's never been this great of service, but when we bought our truck from Penz Chevrolet we have never been happier. Keep doing this type of Guest/Customer Service! Amazing dealership!
Posted on Google by Mychal Johnson
Jesse was great to work with. Was very prompt and took time to answer questions.
Posted on Google by Kelsey Sjaarda
Sale and financing and the car are awesome. I will give this company my recommendation. Thanks again
Posted on Google by Marty Fleshman
This service was much improved from my past experiences here. Took my truck in for repair which they fixed try and showed concern for the issue and getting it right. Keep up the good work.
Posted on Google by J C
I went in to get a key made no appointment she got it done in 1/2 hour very impressed
Posted on Google by Mark Moorhead
Staff was very friendly and helpful!
Posted on Google by Emily Riedel
Great service and very nice and helpful service
Posted on Google by Robin Whipple
Tegin rocks, always able to help us out when needed most.
Posted on Google by Kaleb Blaser
Great people to work with! I would recommend Subaru of Rochester! Jordan was a great sales professional, I would recommend him to anyone.
Posted on Google by Aletha Coyle
After test drive able to continue correspondence from distance and complete purchase.
Posted on Google by Daniel Rosin
We had a great car buying experience. We weren’t rushed and everything was explained in detail. Esad did an outstanding job with us. Will most definitely recommend Esad and Rochester Subaru to friends and family. Thank you!!
Posted on Google by Jerett and Lisa Gallagher
Great service! Great people! Love my Subaru!!
Posted on Google by Angela Reiser
Great to work with!
Posted on Google by Shyanne Harn
Very pleasant
Posted on Google by Dennis Farrell
Had a great experience. Responsive, kind and knowledgeable sales team. I can't believe they actually delivered the car to our home. We just recently had our first free multi point inspection tire rotation and oil change after 3 months. What amazing service. I highly recommend Nissan Rochester!
Posted on Google by Rick Yonker
Great friendly stuff I got the help I need it and they fixed the car same day
Posted on Google by Jorge Madrid
Gavin is a great guy and did a good job making the car buying experience easy.
Posted on Google by Mark Jacobs
Outstanding service. Tech was communitive and fixed my issue with ease. Want to update this. 12/29/2025 Had another issue. Had to go to dealership because it was an ignition issue. After an initial quote of 876, the most awesome tech Ricky called and said he had fixed the problem and saved me 700 bucks. Good lookin out Ricky and the Subaru of Rochester team.
Posted on Google by john stanley
Drove nearly 5 hours to purchase a vehicle at Subaru of Rochester, and I would make the drive again in a heartbeat. From the get-go, Mike in the Sales department ensured a seamless experience, and was very knowledgeable and friendly. He made sure the vehicle was exactly what I wanted, and even went the extra mile to install the vehicle's winter floor mats before I drove it off the lot. I never felt pressured, which took a lot of stress out of the car buying experience.
Posted on Google by Janai Seley
We had a great experience working with sales consultant, Patrick Buttshaw who helped us to purchase Buick Envision on December 28, 2018. Patrick is courteous, personable, knowledgeable and professional. The business manager took time to explain everything in great detail. Thank you Cody!! The new car arrived promptly so we were able to get our new in a timely manner. The shuttle service was convenient and friendly. Thank you Kent!! Most of all thank you Patrick for your great service!!! Charles and Ruth Rochester, Minnesota
Posted on Google by Ruth Li
I had an amazing experience working with GMC of Rochester. It is my first car and they left no stone unturned in helping us!
Posted on Google by Kavya Gupta
Smooth easy buying experience.
Posted on Google by A S
Was easy to book an appointment relatively close to the date, efficient service , good lounge to relax in while waiting.
Posted on Google by Ally Policarpio
We had problems with a brake module when we were in the Minneapolis/Rochester area. We stopped in and they checked it over immediately to determine if it was drivable. They determined it was not safe and that we should get it repaired. They ordered the parts and since it took a while to get them, we were given a rental car to take us back to Sioux Falls. A week later, when everything was repaired, a driver brought our vehicle back and picked up the rental car. Since we have owned the vehicle, 2025 Buick enclave, for only nine months it was all under warranty. They were very professional, and we appreciated their promptness very much.
Posted on Google by Delmyn Johnson
Brandon did a great job with my wife purchasing a used vehicle. Friendly, and treated her with respect, answered all her questions. A pleasent test drive helped seal the sale. Literally felt no pressure and the 7 day return policy really gave her peace of mind that she literally would not get "stuck" if she felt a mistake was made a few days after purchase. Well done staff!
Posted on Google by Rik Blak
I recently purchased a used 2005 Toyota RAV4 from this dealership. They had just recently gotten it in and it was in the shop for pre-sale repairs when I came to look at it, but I was told it was in drivable condition. I test drove it and liked it, but the TPMS, VSC and check engine lights were on, and the electronic locks didn't work. There was a misunderstanding or miscommunication somewhere along the way that resulted in me thinking these were supposed to be fixed before sale and that they would cover the repairs of these issues even if I bought the car before they were done. I was apparently incorrect. They only intended to fix issues that created a safety risk for the driver, and none of these issues fit that criteria in their view. However, they still understood my situation and agreed to cover the repairs in question. I've had bad experiences with dealers in the past, so I never imagined I would find one capable of 5-star service, but Subaru of Rochester has done it.
Posted on Google by Stjan Scrabeck
Seamless process with extremely helpful staff. Not pushy and will show you any option they have. The follow-up makes you feel like family. I love my Subaru and haven't yet experience the shop area but expect it to be a pleasant experience as well.
Posted on Google by Chadrick Hinson
The friendly atmosphere, Joe was really good to work with in handling my car needs!
Posted on Google by Crystal Gustafson
It was a pleasure working with Ty on the purchase of my new GMC Canyon.
Posted on Google by Ralph Winkels
Excellent customer service!
Posted on Google by Sparrowguf
Excellent service! Kevin was fast, helpful and patient. Very accommodating to our unique situation.
Posted on Google by H West
Excellent staff and service - fit my daughter‘s car in when she was at the Mayo Clinic and ready to come home in a couple days. Luckily, just needed a battery, but they were great to work with.
Posted on Google by Debbie Power
Great experience. Entire team was friendly and helpful. Plus, they offered me donuts, I mean come on, who doesn't love donuts. Ask for Branden.
Posted on Google by mark willemsen
Appointment time was different from time I was given and time the service department had. Otherwise good experience.
Posted on Google by Marc Folven
Esad is a patient and knowledgeable salesman. First I drove a Forester and left after deciding it wasn’t the car for me. When I returned to drive an Outback, Esad remembered me and my preferences. When I decided the Outback was the right choice, he helped me set up the infotainment system, ensuring I was confident and comfortable when I drove away in my new car.
Posted on Google by Tracie H
The process was smooth, Elliott was very helpful, even going as far a Cannon Falls so I could test drive the car. I would purchase from here again, and I would definitely refer others to them
Posted on Google by KariAnn Bennett
Delivered the exact vehicle we wanted on time, on price and on point. Sales and finance were a pleasure to deal with.
Posted on Google by Shayne Figliola
Rochester Nissan proved to be a convenient stop to diagnose an issue with my Pathfinder while I was doctoring. On one of the coldest afternoon's of the year they kept my vehicle overnight and allowed pick up the next morning!
Posted on Google by Sue Peters
Colten and Team were absolutely amazing to work with. Their communication was on point, their willingness to work with us, and overall friendless was better than we’d ever expect. Colton was open and honest with us and went above and beyond to help make the experience smooth and satisfying.
Posted on Google by Katie West
Very helpful and nice.
Posted on Google by Lee Erickson
Nissan of Rochester was a pleasure to work with. Services were fast and all our demands were taken care of professionally. Thanks Gary &Lois Fegre
Posted on Google by Gary Fegre
Sue is the best to work I will tell everyone I know to talk to her for service on their car
Posted on Google by Mike Robertson
I totally love this dealership.
Posted on Google by Anna Sutter
Start to finish I had a great experience at GMC of Rochester. Ian was able to get me a great deal for my trade in, and an even better deal on my new Sierra.
Posted on Google by Cole Kruger
Sue was so welcoming and took very good care of me and my car! Thank you! Transportation to my appointment while my oil was being changed was above and beyond!!
Posted on Google by Roxanne Hellickson
Friendly, kept updated on service progress and quick.
Posted on Google by Val
I was surprised that their service department (mechanics) put in a full day on Saturday.
Posted on Google by Eric F Heins
The "Faces" of GMC of Rochester Service are clearly Hailey and Sue. These two gems really embody the concept of customer-first service and they do it with a GREAT attitude and charming demeanor. These to gems are clearly keepers! My other kudos go to Service manager Seathi. This gentleman is a professional in every way. Treating customers, managing processes, and overall just making things happen, this man gets it done in a respectful and informative manner. Through my experience, Hailey, Sue, and Seathi made sure to stay in touch with me and keep me informed about my vehicle. Great work all!
Posted on Google by Carl Andersen
I have my 2022 GMC HD 3500 at4 serviced here. Department and staff are great to work with, and they do a great job servicing my vehicle here. I would recommend this place for service to all my family and freinds.
Posted on Google by Randy Hinders
We bought our second vehicle from Nissan of Rochester, because the people are genuine. Jesse is a great guy, and went above and beyond to accommodate. Austin will work with you to get what you want. If you buy one vehicle from them, you’ll want to back for the second vehicle. You can’t go wrong with Jesse! Thanks so much for going there extra miles…”literally!”
Posted on Google by Anni Fegre
First oil change on the new car Nissan Teagin was very good about explanation of the process. Very nice lounge to wait in with exceptional coffee while waiting.
Posted on Google by Judy Holst
McKenna our sales rep was awesome, you would never know that she had only worked in sales at Nissan Rochester for 2 weeks. Super job, We were always well informed on what was happening and never felt pressured. Good job Rochester Nissan
Posted on Google by Ellen Klennert
I recently purchased a Crosstrek from Subaru of Rochester, and Isaih Handy helped me out along the way. I was able to negotiate with him and his team respectfully. I felt like I was treated with kindness and generosity. I would highly recommend getting in contact with Isaih if you are interested in buying a vehicle from here. It has been over a month now since I purchased my vehicle, and he continues to be there for me when I need assistance. No one told me to write this review either, haha! They just deserve it. Cheers.
Posted on Google by Autumn Busse
I love my new car and the service at Subaru was top-notch. Isaih was excellent in sharing all information, touring the facility, and with the test-drive.
Posted on Google by Peg Wentz
I bought a used 2012 Rav4 from GMC of Rochester. It was a great experience. I thought the price was fair, and they put new tires, brakes, battery, wipers, etc. Most impressive was the detailing they put into that car before I picked it up. It literally looked like a brand new car after it was detailed.
Posted on Google by David L
Nissan of Rochester did a great job taking care of us... They all took good care of us wanting only the best for us. They even stayed after they closed to take care of us!!!
Posted on Google by Dennis Blank
Very friendly techs
Posted on Google by Mike Hendrickson
I worked with Jon Whalen to buy and also sell my GMC Sierra. Great value and customer service. Highly recommend!
Posted on Google by Nicholas Smith
Fantastic! Quick, efficient, friendly and fair. Great Service Department!
Posted on Google by WT KARROW
Quick and easy service.
Posted on Google by Mitch Trom
We had a great day at Subaru of Rochester! They treated us well, were very knowledgeable, and accommodating throughout the entire purchase of our new 2026 Subaru Outback. This is our second Outback and the new redesign is absolutely gorgeous!
Posted on Google by Marsha McCabe
Service manager, Joe, was amazing. Highly recommend.
Posted on Google by Michael Jensen
Full of Very friendly and extremely helpful crew. Thank you for the great service..
Posted on Google by Ismail Can
Great service!
Posted on Google by Drew S
Great atmosphere and friendly service
Posted on Google by J T
Jon was amazing to work with! He went above and beyond to help me find the perfect car. Super friendly, hardworking, and truly made the whole process easy. Highly recommend!
Posted on Google by Kortney Pierce
My experience at Rochester Nissan has never disappointed me. From the front desk to the service area, I always feel assured that the services are done thoroughly. I also appreciate being kept informed as my vehicle is being worked on.
Posted on Google by Sheila Benson
Fast oil change and nice people!
Posted on Google by Magnus Veers
Fantastic experience buying and selling with these guys. Sales rep was in constant contact and finance guy went through everything in detail so you know exactly what you are getting.
Posted on Google by Joseph Beeler
Every staff member we worked with was friendly, helpful and willing to work towards a win-win car-buying situation. I really appreciated the communication as I purchased my new outback over the phone with them. And they delivered my car to me so I didn't have to make a 4 hour drive to pick it up. SO happy with my vehicle and would be happy to work with Subaru of Rochester again in the future. Highly recommend!
Posted on Google by Kelly Evertz-Koepp
Elliott was great to work with and very responsive. It was a great experience from the start to the end when purchasing the vehicle. No pressure, friendly staff = great experience!
Posted on Google by Julie Haldeman
Very Happy with the services at GMC of Rochester
Posted on Google by Kent M Hickey
Excellent team to work with - knowledgeable and great customer service!
Posted on Google by Gabriel Briseno
This is a wonderful place to tecare my truck for everything like oil brakes tires suspension all of your cars need thank you for your service
Posted on Google by Pedro Sanchez
Solid dealership always feel taken care of. They are also attentive.
Posted on Google by Marsahn Williams
Timely service. Payment managed efficiently. Friendly staff. Complimentary shuttle service.
Posted on Google by Kathy Baruth
Great service, and we were in and out in about a half hour!
Posted on Google by Jennifer Tenney
Great service and communication about status of the repairs.
Posted on Google by jim wacholz
The best Nissan Service Center. Karl is experienced, knowledgeable , and service oriented.
Posted on Google by Mountain B
They were very accommodating. I dropped off the car and used their courtesy driver to go to some appointments. The appointments went much later than expected but they were very understanding about adjusting the pickup time.
Posted on Google by Carmen Johnson
I just purchased a 2024 frontier from Nissan of Rochester. Jesse Flanagan in sales was great to work with, answering all my questions and was very concerned that I got the right vehicle for my needs. Jesse and the team in management made my buying experience a calm and professional time. Nissan of Rochester will be my go to for all my service and sales needs, as they have earned my business. Thank you, for your attention to detail!
Posted on Google by mike christner
there a lot of reasons why i love subaru PENZ Rochester MN, first they help abandoned animals find their new homes, second they have top notch good customer service especially to the manager Jake who helped me a lot with the process and also her assistant Emma who helped me choose crosstrek and lastly the overall comfort of the car itself not to mention the technology, interiors with the big screen and safety wise its superb more than what i need at a very reasonable price.
Posted on Google by Haydee Taladua
This was my first time getting work done at Subaru Rochester. Angie, the service advisor was fantastic. They got me in and out in a timely manner and kept me up-to-date as the service proceeded. I would definitely go back again.
Posted on Google by Scott Rodeghier
Eliot did a fantastic job taking care of me, and I have been super happy with my 2025 Subaru Impreza RS. I drove all the way from Duluth to purchase the vehicle, the customer service, and vast inventory made it a no brainer!
Posted on Google by Miles Hoeft
Jon was great, attentive and focused on us, very helpful and knowledgeable on the products he is selling, we found Jon to be personal and friendly, we had a great experience with Jon and the entire staff at Penz GMC
Posted on Google by Tracy Saunders
Friendly staff. Excellent customer service.
Posted on Google by Clint Williams
The welcome sign in the car I was planning to test drive made me chuckle… and yes, I did end up buying the car. The salesperson was pretty green, but the experience was pleasant and fairly low-pressure overall, and she did a good job informing me of all my options.
Posted on Google by Tyson Scrabeck
I had good customer experience with Nissan of Rochester. They are very welcoming and work hard to satisfy customers . I recommend this place for any one who wants to purchase and service cars. I greatly appreciate all the support I got!
Posted on Google by Melaku Ningashe
Your service department was phenomenal. My Cadillac ELR died 1.5 miles from their shop. We live out of state and I was transporting my hubby to Mayo Clinic in Rochester. I called their Service Department and they called a tow truck for me. It was close to closing time and they didn’t have a loaner or rental car available on short notice. Tim in the service department took a 2026 SilvErado EV truck off their sales lot and made sure I was able to get my husband with heart monitors on back to Mayo for radiation treatments. At the end of the week we returned their truck and they had my Cadillac repaired the best they could , washed up and ready to go. The kindest (3) gentleman in that service and repair department I have ever dealt with. My hubby has end stage cancer and they made a frightening situation turn into the best service I’ve ever had from any dealership in my life! Kudos to those who cared at the Spring Valley Dealership to help us in our time of need. When I need my next vehicle (which sounds like will need to be soon), I’m going to drive out of state back to them to buy it. Thank you for all you guys did and for trusting us with that brand new truck while our repairs were done.
Posted on Google by Doreen Bixeman
Everyone at Subaru is so helpful! I am leasing my 3rd car, and they always make it easy! I highly recommend them. Luis was wonderful to work with.
Posted on Google by Robin Erickson
Friendly staff, John was great to work with. Will definitely be back!
Posted on Google by Bryan Runkle
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
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