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We purchased a new 2025 Subaru Ascent. Subaru offered a deal we found attractive and found the exact vehicle I wanted for color, interior and features. We also are very pleased with both their sales and service areas. Hats off to Caleb, Esad and Alex for assistance with our purchase! We appreciate you!
Posted on Google by Mary Slavin
Brian was fantastic! Thank you for the smooth ride and good conversation :)
Posted on Google by Heather Flueger
Nice people from sales to finance
Posted on Google by Chris Estrem
I was stranded at a medical clinic waiting for my son to give me a jump to start my car. I called Shamar at GMC and asked if it was safe to drive once the car was started as there were multiple things flashing. He told me not to worry and to drive to the dealership without a problem. He took care of me when I got to the dealership. It wasn’t long and I was back on the rode. Thanks to Shamar for calming my fears.
Posted on Google by Carol
They took very good care of us, kept us informed and did the work as quickly as possible.
Posted on Google by Cindy Sletten
Tegin was very pleasant and professional. Took time to walk thru all of suggested services that was done during inspection, had breakdowns of prices for all suggested services also. Would highly recommend to anyone will be definitely going back. Thank you very much
Posted on Google by Jeffrey Fohrman
Very happy with the service from sales representative Branden and the broader GMC team. They focus on understanding your needs first, not necessarily trying to sell you anything in particular. They are very transparent, honest, and show they care. This immediately showed me they are a party who you can trust. They want you to have a great experience and ultimately make the right decision with regards to purchasing a car. Also the service and follow-up after the initial agreement was great and they were able to deliver the car faster than expected. Very happy with my purchase and entire process; kudos to Branden and the GMC team for making that happen!
Posted on Google by Douwe van den Brink
Branden was easy to work with and had direct answers for all our questions.
Posted on Google by James Brunkhorst
Excellent service, good communication, well coordinated with all Nissan needs. Truck washed and ready.
Posted on Google by Faye Thompson
Responsive. Great service. Took care of all issues with one visit.
Posted on Google by J. J. S
I recently purchased a used vehicle from Remi. She did a great job explaining the vehicle and answering questions and if she didn't know the answer she got the answer for me.
Posted on Google by Travis Woodfill
Prompt and courteous service. The mechanics here are top notch!
Posted on Google by Jim Anklan
I felt the service on my car was accomplished in a timely manner. Also, the future recommendations for my vehicle were easy to understand. Customer service is great!
Posted on Google by Noel
I worked with Jesse on finding a new vehicle after my 2020 Nissan Rogue was totaled! I drove home a 2026 Nissan Rogue that had everything I wanted. Jesse made it easy and navigated these purchasing process with me! Thank you Nissan of Rochester and Jesse F. :-)
Posted on Google by Elle Hentges
The person who took care of my car was amazing!!!
Posted on Google by Tami Christianson
Great experience, fair pricing and negotiation. They work hard to make customers happy.
Posted on Google by James Gilligan
Subaru has always been a wonderful dealership to work was with. I recently purchased my 3rd car through this dealership and Jordan in sales has kept me informed on getting the car I wanted. I've worked with Caleb, Jordan's manager, Alex in finance and Luis for any questions I may have. All seemed very experienced, cordial, and willing to spend as much time with me as I needed. Thank you to this Subaru team!
Posted on Google by tracy heaser
I am very happy with my Jeep compass. It was really nice working with Levi. He was very knowledgeable. I like your shop and the people there are very friendly and easy to work with. Thank you.
Posted on Google by Bob King
Angelina was awesome to work with today! Thank you for good service.
Posted on Google by Sarorn Swanson
Polite and kept me updated so I could make informed decisions.
Posted on Google by James Winchip
A great place to go for a service. And Subaru parts. Reasonable on price
Posted on Google by Glen Morris
Had a great experience trading in my old car and buying my new 2025 Impreza RS. Alex, Luis, Caleb, and Levi were all friendly, helpful, and made the whole process easy. Highly recommend!
Posted on Google by Alexia Wibben
Great experience purchasing a car from Rochester Subaru! The staff was excellent and had answers for all our questions. I recommend checking them out if you’re interested in a vehicle as Subaru are number 1 in safety!
Posted on Google by Norine Huneke
I contacted the dealership about a used Ford they had just listed on the site. Ian Bergstrom was the salesman that was taking care of me. The truck was listed with a "coming soon" status and was still going through their inspection and maintenance routine, but Ian was able to give me all of the information I asked for very quickly. I didn't have to wait long for him to set me up with a time to check out the vehicle and go for a test drive, and I assume he put a priority status on the maintenance to make it available. After the test drive, I let him know that I hadn't been searching long and that the truck wasn't exactly what I was looking for. Ian was persistent, but in a no-pressure way that I hadn't experienced at a dealership before. After letting him know that I wasn't yet comfortable calling off the search just yet, I was informed that management approved the Penz lifetime powertrain warranty for me: something that this truck didn't meet the typical brand, mileage, or age requirements for. After thinking it over, I let him know that I still wanted to keep searching for a truck that checked all of my boxes. Ian asked for a list of things I wanted that were not met by this vehicle, and I was honest with him. I let him know what I wanted (within reason), and even an overall price that I was comfortable with. The next morning, he told me management approved those items which included an altered price. I purchased the truck and have been driving it for over three months now. I'm still happy with it, but more than that have been happy with the level of effort and support received from Penz. Not only was Ian great to work with, but the sales manager, admins, and financial employees have been great, too. This is the first time I've purchased from a dealership that I didn't feel pushed around or taken advantage of during and after the process. I went in very reserved, wary, and ready to leave as soon as I felt like somebody was trying to pull one over on me. It didn't take long to realize that was unnecessary. I'd again like to say how pleased I was, and remain, with the treatment I received and the conduct of the employees at the GMC location in Rochester. I do feel like they went above and beyond to make sure I left the lot happy with the transaction.
Posted on Google by Jake
Esad was awesome. We’ve worked with him before. He’s helped us look at several vehicles and buy one before. I called Subaru and set up a test drive and then Esad called me back so that he could help me directly. The car was great and in great condition. It was clean which some other dealers in the area don’t seem to care too much about. They handled everything really smoothly and were super open to questions and feedback. An excellent experience, nicely handled by Esad. Would be happy to work with them again if I need another car.
Posted on Google by Jamie O'Byrne
Did great finding me the exact car I was looking for!
Posted on Google by Abigail Keenan
Excellent service. Friendly, and very helpful.
Posted on Google by Karl haugen
Tegin is amazing! Her communication through the whole process was outstanding. Definitely will be back, as long as Tegin is there!
Posted on Google by Dustin Fenske
McKenna and the whole sales team at Penz were very helpful. They were knowledgeable and reasonably priced. I felt very comfortable purchasing my vehicle here.
Posted on Google by Mark Cismoski
Al was a pleasure to work with. Will definitely look for him in the future. Glad to see Shaun back in service dept. He is top notch and easy to work with. Finance department was also friendly and professional.
Posted on Google by Randy Helling
Everyone is so helpful and pleasant to work with. We never felt “pressured” to buy. I love Subarus…. So it really wasn’t a hard sale. It’s nice having a safe reliable car
Posted on Google by Carol Wyland
I can’t say enough about how wonderful our experience was with Jesse Flanagan and the team at Nissan of Rochester. From the moment we walked in the door until the moment we left, it was truly the best experience I’ve ever had at a dealership. Even though they didn’t have the exact vehicle we were looking for, Jesse went above and beyond to walk us through options, explain everything in detail, and even helped us find the right vehicle that worked perfectly for us. He took the time to congratulate us on our purchase and offered his support and service in the future if we ever need anything. Jesse’s product knowledge, professionalism, and genuine care made the entire process smooth and enjoyable. I greatly appreciate the effort he put in to make sure we were taken care of, and I would absolutely recommend Jesse and Nissan of Rochester to anyone in need of a vehicle. Thank you again, Jesse you’re amazing! The Nissan team at Rochester will take great care of you!
Posted on Google by Jonathan Kelly
I had a really good experience with Karl at Nissan. Super nice person, helpful and direct. Nissan of Rochester has provided me with great service since moving to Rochester.
Posted on Google by Joseph Bernard
Jesse was outstanding. Answered all my questions. Very impressed.. extremely pleased!
Posted on Google by Greg Trachsel
Lauren and her Service team were great! We came to Rochester, for the weekend, from Colorado when my air went out. I called on a Friday morning and was able to get in the same day. Service was the same day and they communicated with me through the entire process. I can’t thank them enough!
Posted on Google by Tricia Starzynski
Great service to help my wife find the right model and features that she was looking for in a new vehicle!
Posted on Google by Bill Taylor
Jesse and Austin did an amazing job this week delivering our new 2025 Nissan Rogue SL AWD, and completely exceeded our expectations in every way.  After a failed experience with my local Twin Cities dealer, I contacted Nissan of Rochester by email after hours.  Jesse contacted me as soon as the dealership opened the following morning.  We worked together to identify a Rogue that met our options requirements and Jesse put the deal together within an hour.  Upon arrival, there was a welcome sign on the mirror and the car was detailed to perfection. Jesse spent over an hour working with us on features and technology. Austin sealed the experience with his incredible knowledge of finance and paperwork efficiency.  Nissan of Rochester provided a much better service contract that my neighborhood dealer offered and at a lower price.  Honoring customers with humility, attention to detail, and a better value in price, trade-in and service contract make us customers for life.  No one can do it better!
Posted on Google by Michael Mangano
Great experience buying a new kicks. Upfront and clear information given as well as a very competitive price. All staff were pleasant and wanted to make sure we were happy with every aspect of buying a new vehicle. Would definitely do business here again.
Posted on Google by Mark Mcshane
Great service I will be using you guy's again
Posted on Google by Dale Kurtz
I have been looking for a good car for almost three weeks. Then l found Chevrolet of Spring Valley. I saw this beautiful Buick LaCross on the internet in there lot. I called about it. Everything that the salesman, Clayton told me was to good to be true. I talked my friends into going to the dealership to see the car. I cried a little when l saw this 2015 Buick LaCross. Everything thing that Clayton told me was true and more. My dreams about finding a great car came true. I drove it and l knew it was the car for me. Clayton was working with another customer and he was helping me. The manager, Kevin came over and helped too. I told Kevin that l had been praying for a good car. Kevin said that he was a fellow Christian and that he was he could help. They were wonderful. I just love my car. Thank you so much.
Posted on Google by Hollie Mergenthal
Had the courtesy van take me to a store. Pleasant man driving. Great conversation. Easy to get along with. I didn’t feel like I was bothering him to pick me up.
Posted on Google by Kathy Theis
My experience with Penz Subaru was excellent. All of the staff treated me well and seemed to care about meeting my requirements for my next car. I knew what I wanted. They never pressured me for anything. They did a follow up a few days later asking if I had questions about my new vehicle, if I was satisfied and if I loved what I was driving.
Posted on Google by Debra DeYoung
The experience of buying a vehicle with GMC of Rochester was perfect from start to finish--- from bringing the vehicle to our home for a test drive to no hassle trade-in & Labor Day Bonus allowance- Branden was the BEST to work with!! His kindness & communication with us was just like talking with an old friend We would definitely recommend this dealership to anyone! They go above and beyond for their customers! Thank-you!
Posted on Google by Shanda Erickson
Gavin made the whole experience of purchasing a new vehicle a complete breeze, start to finish! Gavin demonstrated honesty, transparency, knowledge, helpfulness and follow-through during the entire process! Highly recommend.
Posted on Google by Shannon Hunt
Purchased new vehicle a month ago, Friendly staff and prompt service
Posted on Google by Andy Stevens
Excellent job fast and efficient. I would highly recommend!
Posted on Google by Dan Smith
I told Rochester GMC what I wanted the found me the truck, gave me honest pricing and got me out the door I highly recommend Marty.
Posted on Google by BULLDOG CONTRACTING
Gavin was such a great help when searching for the vehicle I had my heart set on, he was very informational and We Greatly appreciated all his assistance, thanks so much Gavin!
Posted on Google by Danielle Aguirre
Elliott, Alex, and Caleb were wonderful to work with. I feel I got a great deal and everything seemed very transparent.
Posted on Google by Philip Robey
Esad is amazing to work with! This is my 3rd car purchase with him in 6 yrs and he's always made sure I got what I wanted.
Posted on Google by Tony Belhumer
We purchased a new Crosstrek and, as usual, the service was exceptional. This is the third vehicle we have purchased here and we will keep bringing them our business for the foreseeable future. Levi, Luis, and everyone else at Subaru made it a great experience.
Posted on Google by Andy Kennicutt
We drove almost 200 miles to buy a truck from Clyton. It was the best car buying experience we’ve ever had. The team of Clyton, Kevin, & Issac were wonderful to work with. We will drive that 200 miles again to deal with that team! Great job gentlemen! The Koch’s & Scooby Doo
Posted on Google by Lori Koch
Brought the vehicle in to replace the spare. Repaired the tire and back on the road. 3 hours done with no hassle. Great service!
Posted on Google by Maryanne Edens
they have always been good to me.
Posted on Google by Mark Walter
The service was all smooth and fast not forgetting the comfortable waiting area.
Posted on Google by Asher Mbogo
Very efficient friendly was a great experience.
Posted on Google by mike meyer
He was very thorough with every step of the way in buying the auto! Would recommend him and the whole Team
Posted on Google by Dennis Salmon Sr
I worked with Jesse when purchasing my new vehicle at Nissan of Rochester. He was patient and answered all questions during this process. I highly recommend Jesse and the Nissan team.
Posted on Google by Dianne Hawn
Good job. Friendly service. Even though couldn't get my whole car serviced they explained why.
Posted on Google by Randy Pollard
Fast and efficient service! Greeted with a friendly smile too.
Posted on Google by Joe Kelly
These folks are pros! Both the sales team and the service team. Helpful and respectful!
Posted on Google by Trevor Horton
I had great experience with Nissan Rochester, bought my brand new Nissan Rogue which i liked it. Makenna was a friendly sales person, she explained everything and she was knowledgeable, answered all the questions i asked. And also the manager was very helpful person. Thank you all.
Posted on Google by Ali Dhagey
Great service and friendly
Posted on Google by Rafael Cruz
My recent service visit went well. The only thing there was a little confusion on was my recall on the 6.2 L engine that they told me they were going to scope and decide if it needed to be replaced.When I got it back they said it wasn’t due for that yet because GM had not requested that vehicle to be done, even though the MyGmc app shows it was. I also thought when you brought your vehicle in for service, they would run it through their car wash, selling point when you buy there, but wash always seems to be broke down.
Posted on Google by Nathan Radel
Ben was very kind and helpful. He gave me a phone number in case I had any questions while service was being done to my vehicle. He also walked me to my vehicle to make sure everything was right once the service was completed.
Posted on Google by Jill Davis
The customer service at Subaru is superior to other dealerships. Regardless of your needs they will do their best to make sure they are met. They truly lookout for you, whether you are in the service department or buying a new car. The whole expereince from the service department, to the sales team, and financing was excellent! A coulple of names I want to mention. John the service manager took care of me, and it was much appreciated. Levi and Caleb helped me in the sales department, truly an awesome buying experience. Alex helped me with the financing portion and all the vehicle add ons from the extended warranty to the maintence wrap. Thanks, Again Jordan F.
Posted on Google by J&B Travel Co.
We had an excellent experience with Tori at GMC after we hit a deer and needed body work on our almost new car. Tori met with the adjustor, set everything up, and communicated with us regularly.The work was excellent--like the new car that it is. This was a positive experience.
Posted on Google by Melissa Luedtke
Timely, accurate, and clearly communication. I will be back and highly recommend them for GMC service
Posted on Google by Rob Kinney
Great experience, made buying my new truck a breeze. Much appreciate the great service!
Posted on Google by Mike Boysen
Great service as usual, when I bought in my Buick Encore for 75,000 mile routine service. Sue was great and went over all the recommended service components and what are not needed.
Posted on Google by Joseph Yao
Great people, great service.
Posted on Google by Scott Corbin
Very friendly, honest, and professional staff and customer service personnel. Willing to work with you to achieve results that we were all happy with. Shout out to Jake, Collins, Jeremiah, and Amy!!! Especially happy with the thoughtful surprise gift that came in the mail after the deal. We would definitely return to this dealership.
Posted on Google by Harry
Super smooth buying process and I don’t feel like they tried to hide anything or take advantage of me!!
Posted on Google by Kena Rismeyer
Rob from GMC of Rochester was great, he helped me locate the right vehicle and was flexible around my schedule.
Posted on Google by Chad Buffington
Such a great experience!!
Posted on Google by Stephanie Kruger
Amy was super helpful. She went over everything in the vehicle, answered questions we had come across. Great experience.
Posted on Google by Toni Gray
Great people to deal with! Helped us out of a jam when out truck broke down hauling our 5th wheel. Highly recommend!
Posted on Google by RONALD RANDAZZO
Tegin was wonderful to work with. She answered all my questions and made sure everything was taken care of. I really hope she’s available to assist when I visit again. Thanks again, Tegin
Posted on Google by Rick Nichols
We traveled 70 miles to deal with Isaiah and this dealership.
Posted on Google by Terry and Kit Johnson
Very friendly and helpful. Answered all my questions and worked to make sure I got exactly what I wanted/needed.
Posted on Google by Nic G
When I talk with the salesperson on what I was looking for she know what to look at first. And didn't try to sell me something with more options then I was looking for. The same for the extra they talk about during the financing. They told us what the had and never pushed for us to get any more then what we choose.
Posted on Google by Glenn Wohl
Benjamin in service did a great job start to finish when I brought my pickup in for maintenance and repairs.
Posted on Google by J & Js Service
I’d had the easiest experience getting a car with Gavin and his team.
Posted on Google by Hannah Talamantes
Tegin has been great from the start professional and respectful , kindness goes a long way thank you for all you do .
Posted on Google by BounderSet Solo
Great dealership. I've purchased two (used) cars here. Really enjoyed the no pressure process. The service department is fantastic. They keep you informed, answer all of your questions, and give you time to make decisions. Plus they have all the amenities that most dealership service departments offer. I highly recommend Rochester Subaru for both auto purchases and service! 7/22/2025 Update: just traded in my used 2021 Outback Touring XT for a 2025 Outback Touring XT on a three year lease. Not only did I keep the same payment as my trade-in, but I'm getting a $3100 check back. Very simple process, no haggling, just a very good discount, $500 bonus on trade-in, cost of extended warranty on trade-in returned (pro-rated). All up-front with no request on my part. Just a really great dealership to work with! 7/25/25 Update: Oops. Forgot to mention that Issah was fantastic to work with. He offered several (many, actually) options to meet my requirements exactly and was very pleasant throughout. Was upfront about options that didn't meet certain of my requirements. Continued to ask questions and we finally found one that met all of my requirements. Shot out to Issah!
Posted on Google by Patrick Botz
An incredibly thorough and informative process. While we were there for several hours, it didn't feel overwhelming or tiring. Elliot kept everything so detailed and it really helped us learn several new things about the Subaru car and brand. I absolutely love the car that I got and the process of getting it went so smoothly. An excellent business that I highly recommend.
Posted on Google by Jacob McLaughlin
My routine maintenance service was excellent and was done quickly. Angelina was very pleasant and informative. I was pleased with my service visit.
Posted on Google by ms5907
I want to express my sincere gratitude to Branden and the entire GMC team in Rochester for their outstanding professionalism and exceptional customer service. From the very first visit, it was clear that this dealership is run by true professionals. Branden is the definition of an ideal salesperson: attentive, knowledgeable, honest, and extremely patient. He answered all my questions in detail, provided clear information about the vehicle, and helped me choose the perfect configuration with the best possible deal. The entire process was stress-free, transparent, and pressure-free – Branden truly cares about his customers and their needs. I also want to highlight the teamwork and excellent service provided by the whole staff – from finance specialists to the service department. Everyone was polite, friendly, and genuinely committed to making my buying experience smooth and enjoyable. It’s clear that customer satisfaction is a top priority here. I highly recommend this dealership to anyone looking for honest deals, top-notch service, and a personalized approach. Branden and his team are true professionals you can trust. I will definitely return here for my next purchase!
Posted on Google by Nazariy Pikhlyk
We had such a wonderful experience buying our car with the help of Branden Tucker at Nissan of Rochester. He was very knowledgeable and really listened to our wants and needs. He found us a perfect car for our family. If looking for a a new or used car we highly recommend working with Branden. Thank you again
Posted on Google by Nicole Gosse
Everyone was very friendly and were very helpful with getting me the vehicle I wanted in a timely manner!
Posted on Google by Lilli Shea
Very professional
Posted on Google by Chris Oberholtzer
Levi was very easy to work with in my purchase of 2024 Forester. Was able to test drive a couple of different vehicles. Paperwork process was longer than expected,. Levi would keep me informed and I was able to have snacks while waiting. Follow up texts have been good and look forward to using Rochester Subaru for my service needs.
Posted on Google by Patty Smith
Worked with Tegin today to maintain my Frontier. Very helpful. Thank you!
Posted on Google by Joe Dudas
I am grateful for the service provided by Shemar and the service techs at GMC of Rochester. I will be back!
Posted on Google by Bill Dahlstrom
I feel such a privileged to meet Jesse Flanagan from started to finished. He is nothing but professional. I would recommend anyone to work with Jesse. Thank you Jesse
Posted on Google by Vy Sinnas
I made my appointment for the wrong day but Karl was so helpful in getting me scheduled for that day and the team was able to complete my service same day to get me back on the road again safely! I am very appreciative of Karl & the Nissan of Rochester service team!
Posted on Google by Courtney McGraw
The service department is very nice and helpful. The two times we have used them, Sue has done an amazing job in working with us. We will definitely continue using them!
Posted on Google by Benjamin Irons
Tegin was absolutely amazing! She kept us updated through the entire repair progress and the repairs were completed quickly! Highly recommend Nissan of Rochester
Posted on Google by Amy Yuhas
Isaiah made the process extremely easy and was very accommodating.
Posted on Google by Tony / Mary Ciano
We had an amazing car buying experience-Esad was very knowledgeable and was super easy to work with-we had no idea we were purchasing that vehicle that day- they were fast and efficient-definitely will be back!
Posted on Google by Tina Paider
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
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