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Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
Levi was very helpful and his manager to get me into a vehicle that not only suits me, but also my budget. Thank you again!!! Also, Thank you to Rickey for recommending Subaru.
Posted on Google by Jenni Hamlin
Great customer service. Everyone, every step of the way, couldn't have been more helpful.
Posted on Google by GARY POWELL
We were looking for a car for my son and found one we wanted to see at GMC of Rochester. Worked with Rob and Skyler who were both fantastic. I was honest about looking at other cars while in town, they were both super and let us take our time to view everything we came to see. When we decided to move forward to a purchase they provided a fair trade in value on our car. They provided a fair price on the car we were buying and we added an extended warranty. They fully explained their warranty and guarantee which gave us peace of mind knowing we had 7 days or 700 miles to return policy. They also provided a lifetime power train warranty with two free oil changes/tire rotations if we choose to use them. I hate buying cars and this process was smooth and seamless because of Rob and Skyler. I highly recommend GMC of Rochester if you are looking for a new or used car.
Posted on Google by Brenda Miller
Great service! We started the process of purchasing a vehicle late in the day. Jesse and the team stayed with us until the end- way past closing. They went above and beyond.
Posted on Google by Barbara Borkowski
Entire team made car buying experience smooth and pleasant. Jesse is easy to deal with and communicates on customer's level. Went above and beyond in making purchase happen financially and in meeting our needs. Highly recommend.
Posted on Google by david jack
Kept me up to date on the process, friendly ! Video while doing the inspection is cool to watch
Posted on Google by Jodi Attig
Friendly, considerate, staff, and with all the bells and whistles you could hope for.
Posted on Google by Jenny Martin
Great experience working with Esad, Jake, and the entire Subaru of Rochester team! From start to finish, the entire buying process was seamless, transparent, and hassle-free. They make the customer priority #1, and truly go the extra mile to partner with you along your buying journey. It’s a team approach from the moment you walk in the door, with everyone in the building willing to help anyway they can. Would recommend Subaru of Rochester to anyone looking for a new or used vehicle in the area!
Posted on Google by Logan Ellinghuysen
Had a great experience with my new purchase! Marty was great! Highly recommend
Posted on Google by Maxwell Anderson
Tom in parts answered all my questions and was a great help. 5 stars!
Posted on Google by Isabel Sanchez
The sales team was awesome to work with. I was upside down on miles in a prior lease and they went the extra mile in every way to help me get into a new vehicle.
Posted on Google by Scott Heimer
I bought a new Subaru Outback a month ago and have absolutely loved it! Isaih H. was amazing to work with! He took the time to explain different information and details about the vehicle and purchasing process, which made everything happen smoothly. Everyone involved (shoutout to both Caleb T. And Jeremiah S. as well) provided a professional and personable experience that made the purchase of my new Outback even better!
Posted on Google by Christine
Penz Automotive Group was easy to deal with. Great price with excellent service. Marty was a no pressure sales associate. He answered all of our questions and made sure we bought the vehicle that suited us best.
Posted on Google by Brian Briggs
Great Experience today at GMC Rochester again! They have always explained what needs to be done and got the job done well and for the price they quoted me. Great job all! Many thanks!
Posted on Google by Sheila Rainey
They were friendly and I was in and out without any issues. I had the pleasure of working with Rob and he definitely made car buying a breeze. Thanks to the whole team finding the perfect car my family. Would definitely purchase a few more cars from yall!
Posted on Google by Chris Chan
Jon and Meg were great! Great all around sales experience. Love my new to me GMC Denali
Posted on Google by Mark Nagel
The service was fast and efficient. All of it went great.
Posted on Google by Debra D'Souza
Great experience
Posted on Google by sabir mohamed
Very helpful and friendly
Posted on Google by Emma K
Bought my second Subaru from Subaru of Rochester. Very helpful in all departments! Will be back!
Posted on Google by Kari
Amazing customer service extremely friendly employees! Definitely recommend!
Posted on Google by Melissa Lacroix
Quick, easy to work with, went the extra mile
Posted on Google by Jacob Spivey
Excellent service! Everyone involved in the car buying process was extremely helpful, and genuine. Thank you Gavin, Jesse, and Austin! A+
Posted on Google by Rachel Braunel
I have been serviced by Nissan of Rochester since 2021 and have had wonderful service. The team does great on my car, and the service team is personable, kind, funny and wonderful. Tegin has been a consistent, knowledgeable person who I also look forward to working with in the service team.
Posted on Google by Chris Anderson
Friendly , courteous staff. Listen to my concerns with vehicle. Took before pics.
Posted on Google by Randy Dankers
I am always confident of excellent care with Subaru in Rochester.
Posted on Google by Martha Lamarche
I go to Penz Subaru of Rochester because I like knowing a Subaru trained technician works on my Forester. When I arrived, they had done their homework and could tell me the other service items due besides the oil change/tire rotation, which I really appreciated. They offered me a complementary rental since the service would take longer than expected, even though I had my 6 month old puppy along for the ride! When I returned, the wild card coupon knocked a nice amount off the total which made the trip in for regular maintenance really manageable.
Posted on Google by Corrine Erickson
Very professional thank you for well done service and solutions.Understanding the need of your clients. Appreciate your follow up and making a hardship an easy task
Posted on Google by Nasser Fawaz
Excellent and fast service.
Posted on Google by Ronald Cameron
Prompt friendly service.
Posted on Google by Barb
We were so impressed with Gavin, Shawn and Austin this week. There was no pressure; just an all around excellent experience. Will highly recommend this dealership and team to everyone. Look forward to working with Penz in the future as well!
Posted on Google by DERBY
excellent experience start to finish, first subaru, love it
Posted on Google by David Walsh
First time at any Subaru dealer. Great experience and service. Collins is an amazing person and was a pleasure to work with!
Posted on Google by Ryan Short
Great Service on my Outback.
Posted on Google by Kevin Bischel
Subaru of Rochester really helped us out checking over our 2019 Outback, performing great service, and installing a new battery all on short notice. Madysen, John and the whole group were great. Reasonably priced as well! Thanks! Will see you again.
Posted on Google by Timothy Carlson
My journey with Rochester Subaru continues. Had our Ascent in for its first oil change. Trevor and the guys in service were prompt, pleasant, thorough and best of all done before the estimated completion time. I’m glad we chose Rochester Subaru
Posted on Google by Kevin Fowler
Good service, friendly and helpful
Posted on Google by Karen Schramm
Clean, professional… good communication!! Thanks for the excellent customer service. And thanks for helping move the goodwill Tetris pile from the rental back to my car! (And for fixing my key fob. lol). You guys are great!!
Posted on Google by Mel T
Overall pleasant service experience with no-pressure suggestions for further maintenance.
Posted on Google by Tessa Schweitzer
Friendly , conscientious service every time
Posted on Google by Laura Doxtater
We are beyond happy with the whole experience with Penz Subaru. Everyone is amazing. We have and will continue to recommend them to family and friends. And of course we love our new Outback!!!!!
Posted on Google by Barb Hexun
Very good
Posted on Google by Kal Tang
Very courtesy and professional staff. Mechanics provided quick and efficient maintenance repairs. Both David and Madysen were extremely helpful.
Posted on Google by keith kolasa
Subaru is so commentating Efficient and professional. They never disappoint.
Posted on Google by Todd Holm
I was kept up to date as the work was being done on my vehicle. They let me know when the tire rotation was not needed. Everything was handled professionally and with care.
Posted on Google by Nancy Vaillancourt
Tegin was great! They went above and beyond to help fix my car and make sure I was taken care of.
Posted on Google by Madison McAllister
Nissan of Rochester You Guys Rock!!!, Not Only Was Your Staff Knowledgeable But You Also Always Made Sure The People Who Came Into The Dealership Were Taken Care Of. I Also Recommend Asking For Gavin He Made The Experience Fun And Easy. 10/10 Everyone Be Proud Of The Culture And Team You've Built!!!!
Posted on Google by Dillon Erickson
Josh was of great help, in a timely, professional manner.
Posted on Google by Brian Labs
Great
Posted on Google by K S
They made sure we had the car we wanted, expedited adding the accessories we wanted and got us on our way. Lots of teamwork at Subaru of Rochester
Posted on Google by Heather Clark (Hetty)
I received prompt and courteous service. I was kept informed about the prognosis and the progress. Subaru should be very proud of how guests are treated by Dave and the rest of the friendly staff.
Posted on Google by renee schaefer
I have nothing but good things to say about my experience at Rochester Subaru! From the moment I called in a panic with my AC not working and having a sick kid they made sure that they got me in one of their loner vehicles till they were able to look at my car and figure out what was going on. Not even a week later I was back in my own vehicle with the AC working like it was a new car. From the moment I arrived in tears before a stressful doctors appointment with my son to the moment I returned in happy tears for how my track team I coach did at state they were there for the highs and lows. Honestly they are more than just a dealership or a shop, they want to make sure you are taken care of and truly love what you drive! I hope the next time I am back, I am looking at upgrading my vehicle.
Posted on Google by Anna Frisch
I can't say enough about how wonderful this dealership is. From start to finish they were very genuine and insured that we got the car we loved. A special thanks to Elliot our salesman outstanding job. Seriously every person from Elliot to the managers to the finance folks to the host at the front entrance they were all phenomenal
Posted on Google by Erica Ashworth
Received phenomenal service from my initial phone call for scheduling the appointment all the way through the final review. I’ve had my Subaru serviced through multiple dealerships but never treated this well. Highly recommend Rochester of Subaru for your needs and request Josh, you’ll be well taken care of.
Posted on Google by Bryan Fenster
Great communication from service department. They worked me in their busy schedule earlier than i expected. Very professional and courteous team! Highly recommended!
Posted on Google by Randal Johnson
Very easy to work with.
Posted on Google by Dan Slowinski
We’ve purchased 2 new vehicles from this business.
Posted on Google by kandace Johnson
I’ve always had a great experience at Nissan of Rochester, the people there are courteous, knowledgeable, friendly and caring. With 2 brand new cars I’ve purchased over a 10 year period I feel very happy with the purchases and the process and how easy they made it..
Posted on Google by carmen debek
They actually took the time to get in the car with me for a test drive to confirm what I hearing so they could convey that to the technicians. The service advisor was great at communicating to let me know the status of the repairs. There was no real pressure to upsell any maintenance items but did offer so that was nice as well. Overall a great experience and will be back if and when my vehicle has issues again.
Posted on Google by Don Olson
Above and beyond!!! I just got off work and when I started driving my vehicle was making an awful noise and I thought something was horribly broken. I pulled into the service bay, (no prior appointment), David was able to quickly diagnose my issue and thankfully it was nothing more than a rock in the tire! He was able to fit me in quickly to take care of it and I was on my way. Thank you!! You Rock! :)
Posted on Google by Tonya Blahnik
Excellent sales man and staff.I would highly recommend this dealership to anyone. Really impressed with their service no pressures and great customer service.
Posted on Google by Jim Barrett
That was very pleasant
Posted on Google by Bonnie Iverson
I My experience at Rochester Nissan was through helping a friend to purchase a used Toyota Sienna minivan. I had researched area dealerships, and recommended Rochester Nissan to my friend because of the overall positive reviews. Originally we were working with an employee who is no longer with the company. He assured me that this place was the “real deal”, concerned more with customer satisfaction than with making money. Or rather, being one of those rare places that realized that in the long run, customer satisfaction = making money via relationships. A happy customer tells friends and family, leaves a good review, and comes back the next time they need a new vehicle. I’m happy to report that this was, indeed, our experience at Rochester Nissan. My friend ended up with the car he was hoping for, and the folks at Nissan went WAY beyond what I would have hoped for to fix an issue the car had with its AC. The issue turned out to be more than anyone thought, and instead of waffling or making up excuses, the team responded with integrity and responsibility. It was absolutely an experience of “customer first”. This is rare in an age when businesses are often just after our money. It cost Rochester Nissan more financially, but what they got is a relationship – a person who will share his story, recommend their business, and go check out their offerings when it comes time to bring a new vehicle into my life. A big thank-you to the whole team for making this a positive experience and setting my friend up with a reliable vehicle that will serve him for many years to come – including the ice-cold AC!
Posted on Google by ReWild University
Subaru is always very good at the dealership. Agents were busy inside still one agent came outside and checked me and said that he will clear and get me spot soon which actually he did. Ricky and Josh took their presious time to check the vehicle and actually compared my concerns with another same model vehicle. Very good service, thank you
Posted on Google by Chandra Abeyratne
We bought a used Subby from another dealership and brought it in for needed repairs. The service was easy to schedule, we understood what needed repair and the team kept us updated on progress and costs. We also appreciated the loaner car while the work was being done. Thanks, we’ll be back… hopefully not real soon though
Posted on Google by Stephanie Ims
Subaru is fast and efficient whenever I bring my Outback in for servicing. Madysen, the tech who took care of me for my recent appointment, is the best. She’s knowledgeable, motivated, thorough, and of good cheer. Thanks Subaru and Madysen!
Posted on Google by Tom Kinter
What a great experience! Clear explanation of what my car needed. Feedback throughout the process. Thank you!
Posted on Google by Rosemary Williams
This was our first experience with the Service Department at Subaru in Rochester, MN. It was for an oil change, tire rotation and general fluid check. All was completed within an hour. Staff was informative and courteous. The waiting room was comfortable for the wait. All went as planned.
Posted on Google by Dan Blanchard
Service was great and very thorough always feel that they care for me and my needs.
Posted on Google by Thomas Thompson
Super friendly service. Answered all our questions. The snacks were enjoyable also.
Posted on Google by Nate Belkstrom
Good guys. Very accommodating.
Posted on Google by Bob Eichenlaub
Great service!!!!
Posted on Google by Beth Kebede
Most helpful and patient with prompt and professional service.
Posted on Google by William Brown
I was traveling and had a small issue with ny car. Josh in service was super nice and the crew got me back on the road quickly. The experience couldn't have been better.
Posted on Google by Sara Blanck
I brought my car in for service today and received excellent, professional, and friendly care from John Shaw, Certified Service Advisor. I was kept apprised of the work throughout the process. The stay in the dealership's customer lounge was very pleasant - good Wi-Fi, lots of complimentary snacks, soda, and water. The place overall and the men's room in particular are kept very clean.
Posted on Google by Manny Lorenzo
Here for a routine oil change and to have a rock removed from the brake area. Had a lot of errands to do in a short amount of time. They let me get a loaner vehicle while my car was being serviced. Thank you so much!! Great experience!
Posted on Google by Tarra Boyum
Great experience with the service department. Greeted immediately and all questions answered. Quick service
Posted on Google by Susan B.
Excellent service
Posted on Google by Gerri Bernard
Worked with Sue to schedule and have worked performed on a Saturday. Work was completed, vehicle was ready and the interior was clean as they always use seat and floor coverings. Too bad other dealerships do not! Thanks Sue, it was a pleasure as always.
Posted on Google by Rob Quinn
Great customer service. Shuttle service available on Saturday also. Nice waiting area.
Posted on Google by Mary Richards
Rickey was amazing at helping us out in a tight spot! Super knowledgeable, efficient and kind. All the staff was super friendly and helpful. Highly recommend!
Posted on Google by Kayla Campbell
Professional service and went above and beyond to meet the customer's needs! Look forward to future interactions with Subaru of Rochester.
Posted on Google by Melissa Chinnow
Fast and great service
Posted on Google by Travis
Great place to take your car. These guys are great!
Posted on Google by Karen Burton
Isaih was fantastic to work with. He sold me my dream car. I'd recommend him 10/10.
Posted on Google by Ash
No one ever wants to hear they need new tires on a newer car with less than 32K miles. John did everything possible to make it as painless as possible. Overall was very satisfied with the work done at the dealership.
Posted on Google by Frank Zernhelt
Showed up today for a routine service in which David attended to me and was super helpful answering my questions and setting me up with a rental for the day. The mechanic who worked on my car was awesome giving detailed explanation on what was being done and possible things to be on the look out for in the future. Definitely continue bringing my car in to get serviced! 10/10
Posted on Google by Mauricio Miranda
Super friendly!!! Car was in and out faster than I expected. Was also way cheaper than I was thinking it would be. I was given a list of things that needs to be addressed in the future, with zero pressure to do the work now. Will definitely go back.
Posted on Google by Tammy Johnson
Very easy to work with. Very patient to show all the models. The financial guy also gave best dollars for trade in and great discount for car. Very professional and make the sale Very delightful.
Posted on Google by Shishu Zhang
Excellent sales service. Service department also excellent in providing service to my previous Subaru.
Posted on Google by Sue Cook
I always get in and out in what seems like a good amount of time. Things are thoroughly explained and questions answered beforehand. I feel like they value my time.
Posted on Google by Mary Sharpe
Short notice but successful oil change and check up on outback, thanks service team and driver!
Posted on Google by Shay Nelson
We get excellent service from Rochester Subaru
Posted on Google by James Gilkinson
Very helpful!!! Great service!!
Posted on Google by Carlie Northway
Great team, they were very accommodating with my need to have the car held, Ava, Alex, and Kevin did an awesome job making the process easy and pretty quick too.
Posted on Google by AnimeAfroMN
I bought my car online, and Isaih made the process smooth and stress-free. He sent detailed videos and pictures, answered all my questions quickly, and made sure I felt confident every step of the way. I highly recommend working with Isaih and buying a car from Subaru of Rochester, top-notch service all around!
Posted on Google by Erez Michaeli
Very timely service and the staff was so nice. First time using this dealer since moving to MN. We will be back.
Posted on Google by Sarah Martin
I was on a road trip when my Subaru was due for its first service. They didn’t have any appointments for over a week, so I did the drop-in service. They told me when I dropped it off that it might be three hours because they’d been very busy. My car was ready in just under three hours. They obviously emphasize Customer Service because they took great pains to make sure that everyone was comfortable as they waited, and at the end they explained everything they had checked and done to my car. Everything worked fine afterwards and they gave my car a complementary car wash.
Posted on Google by Field Women
Excellent service, regular updates, friendly attitudes, professional/relaxed atmosphere, nice amenities in the waiting room. Seemingly an efficient and straightforward work order system, with genuinely happy staff sans the chaos and confusion of other dealerships I've seen.
Posted on Google by Anthony Thompson
We had a great experience here. Everyone was very helpful and polite. Dan Welty was our go to person and he was awesome to work with.
Posted on Google by Bill Schroeder
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