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Benjamin was amazing!!! I'm from out of town and he got me back on the road in no time!
Posted on Google by Shauna Kjos
Excellent customer service from all of the staff and I highly recommend Nissan of Rochester! I Couldn’t be more happy with my new vehicle.
Posted on Google by K'La Sorquist
Very friendly and straight to the point jeese was phenomenal!!!
Posted on Google by Donnette Goldsmith
Super fast and friendly service. Very accommodating. Highly recommend! I’m
Posted on Google by Christopher Sanders
Turk was great and the whole team helpful.
Posted on Google by scott crossfield
Trevor was very helpful
Posted on Google by Jim Heining
Very friendly, helpful and on time!
Posted on Google by Karla Folkerts
From start to finish, Esad provided excellent customer service, patience, and knowledge of vehicles. It felt like he and the rest of the Subaru crew were working for us, and ensured our needs and budget were respected.
Posted on Google by Lisa Flanders
Levi was a great help, perfect gentleman, knowledgeable, and great to work with.
Posted on Google by Joe keyes
Subaru Rochester has treated us well on more than one occasion. Purchasing two cars, my only advice would be to ask for your personalized interest numbers. Everyone was very nice when we've gone for maintenance. I arrived an hour earlier than expected and they got us in no problem. Special thanks to Josh and Rickey for being knowledgeable, friendly, and efficient.
Posted on Google by Nick Thorsen
Very pleasant customer service.
Posted on Google by Alexandra O'Horo
I found the sales staff to be helpful, organized and patient with me while making this important decision. They were very knowledgeable. I love my new Outback.
Posted on Google by Deanna Scherr
Caleb and Brennan were fantastic to work with. I felt heard, unpressured, and the entire process of buying my new vehicle was under 4 hours. 1000/10!
Posted on Google by Melanie Beaudry
Jesse in sales was extremely helpful and accommodating. We appreciated his no-pressure approach and his knowledge. Thank you, Jesse
Posted on Google by Linda McGuire
It was a good oil change, with tire rotation. Thank you
Posted on Google by richard fuerst
Went to another mechanic first and told I had a transmission problem. They quoted me $10,000.Went Subaru fully prepared to need a new transmission and work on doing a payment plan.Not only did they realize the other mechanic was wrong but the were able to fix for much $1,600. They got my car done within a day. Mechanics were very up front with me and made sure I got my car back right away.
Posted on Google by Alli Sell
Super friendly and professional. Did a great job of walking through all the points of my inspection and recommendations. Didn't feel pressured and left informed. Will be going back again.
Posted on Google by Kristen Streit
John was extremely helpful in resolving the issues I had with my car at a reasonable cost and in a timely manner! He represents Subaru of Rochester very well!
Posted on Google by Carl Willis
John is responsive. He answered my questions promptly. I felt comfortable with him. Recommended service person!
Posted on Google by Osamu Nakayama
We recently purchased a 2020 Kia Telluride SX from Spring Valley Chevy in Minnesota, and we couldn’t be more pleased with the experience. Shopping from out of state (Illinois) can be stressful, but Neysa, our salesperson, made the entire process painless and incredibly smooth. Not only did she answer all of our questions quickly and honestly, but she also arranged to have the vehicle delivered right to our doorstep—a huge convenience that really set this dealership apart. The price was extremely fair and beat out every dealer we contacted in Illinois. On top of that, the vehicle came with a powertrain warranty, giving us extra peace of mind. Highly recommend Spring Valley Chevy and especially Neysa if you’re looking for a professional, no-hassle buying experience—even from out of state!
Posted on Google by Hernan Magana
Got it in immediately and got nit out next day. Very appreciative.
Posted on Google by Jason Murphy
So happy to see Tegin at Nissan of Rochester! She is always friendly and knowledgeable. Service is efficient and timely.
Posted on Google by Kathleen Kinneberg
Extremely courteous, complete and comprehensive service - my service was so quick but even still I was informed of progress and state of car filters. Excellent!
Posted on Google by Kathleen Harrington
Elliot was super. I have never experienced a car salesman as thorough and accommodating as Elliott. Answered all questions. Toured us through the whole facility. Jake and Jeremiah also so personable and helpful. No pressure from anyone. We drove out with a Crosstrek Wilderness. We love it. Just took our Crosstrek in for its first oil change (which was free). I was in and out in about 30 minutes. This dealership really makes the extra effort to make you happy.
Posted on Google by Brad Goudy
My visit to Subaru for a 60,000 mile check was very positive. Everything was explained to me before any work was done on the car, all my questions were answered. Thank you Tom
Posted on Google by Claire Abbott
Had our Forester serviced at Penz Subaru in Rochester. Great service with communication throughout the day when it was getting serviced. They communicate via text which was convenient during my work day. Their van service is very convenient. When I’ve had service that has taken a few days I’ve been able to rent a car.
Posted on Google by Bryan Wattier
Outstanding service.
Posted on Google by dj whitco
Tegin allways gives me all the info regarding my truck and all my must do’s and don’ts. I love my service at Nissan of Rochester.
Posted on Google by Hector Cerra
Super friendly and no nonsense sales experience. Ian did a great job of explaining our options and answering any questions we had!
Posted on Google by Christy Bateman
Very friendly & welcoming. They did all of the maintenance checks besides oil change & tire rotation . GREATEST coffee machine plus snacks.
Posted on Google by Jeanne Pahl
Very friendly staff with great service !!!
Posted on Google by Mateo Vasquez
Absolutely positive experience. Trevor is a great representative and an asset to the service business.
Posted on Google by Wayne Kubicek
Outstanding customer service
Posted on Google by Aaron
Took care of my needs. Service was great as always!!
Posted on Google by Carrie G
Great service team and very friendly.
Posted on Google by Matt Kenworthy
I called to get parts to do work myself and was told I had an extended warranty so took my car in and they took care of the issue at no cost to me. I love my forester and was very pleased with the whole process as I purchased it. Now a little over a year later and even with the issue of a broken down car I am even more of a Subaru lover. All the people at Penz Subaru are great to work with will deal with them again and will gladly tell others to give them an opportunity .Great job.
Posted on Google by Craig Olevson
Thank you Subaru of Rochester for your excellent service. Buying a car is a major purchase decision. I appreciate your knowledge and support to match me with the right vehicle for my needs and taste. My new Crosstrek is oh so fun to drive!
Posted on Google by Melissa Schmid
I recently had the pleasure of working with Isaih during my car-buying experience, and I couldn’t be more satisfied. From the moment I walked in, he treated me with genuine respect and patience, never once making me feel rushed or pressured. What stood out the most was how not pushy he was — a rare quality in the car sales world. He took the time to listen to my needs, answered all of my questions honestly, and gave me the space to make decisions on my own terms. If you're looking for a trustworthy, respectful, and easygoing car salesman, I highly recommend Isaih. He truly made a typically stressful experience feel comfortable and even enjoyable.
Posted on Google by Davey Honda
Thank you to my trusty service advisor Tegin who went above and beyond with some recent repairs my car needed. It was a couple things not covered by my extended warranty--though he worked hard with the warranty company to try and get them to change their mind (they wouldn't). I was able to get in a few days earlier than planned once the part arrived. I like that I have a consistent individual that I trust to handle my car repairs. Everyone I encounter there in the service department is helpful. Check them out!
Posted on Google by Kristi Sorensen
Prompt professional service exceeded my expectations. The vehicle is running great, and the service costs were reasonable. Thank you.
Posted on Google by Mark H. Harris
I had an amazing car-buying experience at Subaru of Rochester—truly the least stressful one I’ve ever had. I worked with Collins, and from the moment I walked in, I felt completely respected. I went in alone as a younger woman, which can sometimes feel intimidating at dealerships, but there was absolutely no pressure at any point. Collins was kind, open, and refreshingly honest. What really stood out to me was how transparent he was about pricing. Everything was clearly laid out and explained upfront, with no hidden fees or surprises. I felt incredibly well-informed about all of my options, but never once did I feel pushed toward upgrades or add-ons. He made sure I understood everything and felt comfortable throughout the process. It was clear that Collins genuinely wanted me to make the best decision for me, not just close a sale. I left feeling confident, respected, and genuinely happy with my purchase. I can’t recommend Collins or Subaru of Rochester enough—especially if you're looking for a calm, clear, and supportive car-buying experience.
Posted on Google by Lauren Stelpflug
David at the Service center is so easy to work with. He kept me informed every step of the repair. Thanks to the repair guys who really had a tedious job of replacing all my wires! You all were awesome!
Posted on Google by Rebecca K
Fast, friendly, accurate. No judgement. No hard sell.
Posted on Google by John Henckel
Great Service
Posted on Google by Chad Ruby
Arizona was great to work with! She found a vehicle that will work perfectly for me and was super friendly and helpful!
Posted on Google by Kim Heins
Sue is always wonderful to work with. Got my vehicle in on the scheduled time and out on time too. She is a gem. Website to schedule wasn't working so called got appt and they since have fixed it.
Posted on Google by Barb Kruger
Nicola went above and beyond my expectations of excellent customer service and kept me informed of the progress of my vehicle and provided a detailed report of all diagnostic needed to safely keep my vehicle in working order. Thank you again and will see you in the near future for preventative services.
Posted on Google by James Pacelli
Always a good experience at Subaru of Rochester. Levi went above and beyond taking care of me and answering any questions I had.
Posted on Google by Kane
Amy was my Love-Encore Representative for my new Subaru from Rochester, MN. She is so unbelieveably knowledgeable! As well as professional and thorough. She was patient with my questions and confirmed my understsnding on more detailed items. I am a very satisfied customer. Amy even offered to answer questions that popnup even after our official appointment day has passed. Thank you Amy and thank you to all the great team at Subaru in Rochester.
Posted on Google by Bobbie Jeanne
David and the Subaru Auto Service Team did a great job servicing my vehicle! He provided recommendations for the future along with detailing current issues that could arise. The complimentary car wash was a plus as well!
Posted on Google by Santoria Rice
We had a great experience working with Elliott at Subaru of Rochester! He made the buying process so easy, and was able to take care of just about everything over the phone before we made the long trip there. Everyone at the dealership was very friendly from the time we walked in. Great dealership to work with; will definitely go back for future vehicles.
Posted on Google by Brittany Paulsen
Subaru of Rochester Service team is excellent! Madysen is awesome and great to work with. Would highly recommend them.
Posted on Google by Cynthia Gilbert
Excellent service! Ricky very helpful.
Posted on Google by David Sippel
Just brought my car in for a recall. Pleasantly was not heavy-handed into more expensive repairs. That is always appreciated.
Posted on Google by Dennis Marino
More than I expected, but necessary for my warranty. David was very polite l, helpful, and cheerful. Everything was taken care of and explained well. I was very happy with my service
Posted on Google by Karen Sheski
It was a very friendly and comfortable experience. Staff is very accommodating to our needs and timely took care of us.
Posted on Google by Joseph Rowekamp
Great people and great service.
Posted on Google by Jeff Atwood
Fast friendly service!
Posted on Google by Dawn Olstad
Ricky did an awesome job clearly outlining the service needed for my Impreza and then took care of my needs (provided a loaner car) while completing the job. Thank you Subaru of Rochester and Ricky in particular.
Posted on Google by Mike Kunka
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Posted on Google by Steve Franks
Collins listened to what my needs were, and didn't try to put me in something I wouldn't be happy with. The team was very helpful and considerate. Thank you Subaru of Rochester!
Posted on Google by Colin L
Give us the best deal and make sure the car runs well and looks good inside out.
Posted on Google by Jamie Larson
The whole experience of dealing with Subaru of Rochester was excellent. They are friendly, knowledgeable, efficient and fair. We have purchased several vehicles from this dealership and every time we go there the service just gets better and better.
Posted on Google by Erica Martin
When buying my car Ian was very kind and inviting, he made us feel as if we had known him for years as he made jokes with us. Ian made my parents and I feel very welcomed and at ease with loaning my first car from a dealership. Ian made the process very easy and explained every detail of the steps on loaning a vehicle. He was kind even though he was jumping between two customers which I believe was more than likely stressful. I decided to try out two vehicles and both times I had gotten in the driver seat he explained where everything in the car was located at. I had decided to go with the first car I had drove and he gave me a first bump and told me it was a pleasure being able to help me find a car I loved. As someone who has severe social anxiety and can’t be in places with people I do not know for long, Ian made it feel like a second home and continuously checked up on my parents and I and I was able to stay and not need a break the entire process of signing papers and other things that were needed for me to be able to drive the car home. I had a wonderful experience loaning my car and would definitely recommend it to anyone wanting a new car!
Posted on Google by Lexus Jorgenson
Excellent with covering items needed. Friendly service and discount applied! Car driving beautifully! Many thanks. Nicola took personal interest and communicated with texts with car ready on time for pickup! Nice!
Posted on Google by Heidi Bardsley
We had a great experience looking for our next vehicle. Collins did a great job of listening to our needs, giving us space, and finding options for us. Jeremiah, in Finace, also did a great job of explaining our options and working with us. We are so happy with our new baby! Plus we were pleasantly surprised by all of the kind follow up. Thank you, Subaru of Rochester team!
Posted on Google by Diane Chalmers
Precise, punctual, professional.
Posted on Google by paola sandroni
Excellent service and attention to detail. Frequent updates and information provided to customers awaiting completion of service on vehicle.
Posted on Google by Jane Sidwell
Best car buying experience I have ever had! Thank You Collins and Subaru of Rochester!
Posted on Google by Lori Hall
Everyone at Subaru of Rochester is extremely helpful and knowledgeable. When I’m waiting, they let me know often about the progress and I never have that feeling that I’ve been forgotten or that they are working on other customers vehicles and letting me rot in the waiting room.
Posted on Google by Susan Curtis
Always receive excellent service!
Posted on Google by Janet Betz
Exceptional service as always. Rickey was super helpful and thorough.
Posted on Google by Maggie A
Buy a car from Esad. Sent him a text on Thursday night telling him what I wanted and minutes later he had something. On Friday we did all the paperwork virtually and by 2:00 pm Saturday, I test drove the car, signed the papers and was in my way home, the proud new owner of a Subaru. Esad is a pro and will get you what you want.
Posted on Google by Nick Evert
Professional service Efficient and friendly staff Done right
Posted on Google by Robert Burke
We bought a jeep from Arizona she when through everything with us to make sure that would work for what we needed. She stay till way late to make sure we got everything we need. Thank you so much for all our help. If you are in need of a car really suggest seeing Arizona.
Posted on Google by Davie Coslow
I was very pleased with the service I received at this dealership on my 2023 Ariya on this visit. The Service Manager Tegin was very friendly and helpful as always, explaining the process and going over my options thoroughly and professionally.
Posted on Google by Jeff Overly
Mike was great to work with. Explained issue at hand and recommendations. Great communication!
Posted on Google by Jennifer Curtis
Fue excelente la atención personalizada no dejo lugar a dudas, volverá nuevamente a usar sus servicios.
Posted on Google by Bernardo Hernandez
Easy, clean experience for buying a new car recently. Jacob was prompt, available for questions during standard hours and not, and great to work with. The vehicle was well prepped and Jacob got plenty done ahead of time to keep the appointment moving along fine.
Posted on Google by Todd Renard
Trevor did a fantastic job facilitating my Subaru Forester routine service visit this week. I've been a customer for just over 2 years and the high quality of service is always consistent and great.
Posted on Google by Donna Myers
This was my last FREE oil-change at @ 12,000 miles including 15-pt inspection and tire rotation. I appreciated that it included a live video made by the technician as he went thru all 15 pts with helpful explanation. In addition, since I live on a gravel road, I asked for the cabin filter to be changed, and it was. David said it would take about an hour to get it done and that proved accurate. We went over everything afterward and I was satisfied. I went on with my day promptly. Their shop prices are reasonable....considering they are a dealership!
Posted on Google by mairi doerr
They helped with an issue on my car.
Posted on Google by Tammy Nelson
Very professional service. The Subaru rep, David, took time to describe what types of testing would be done and the approximate cost of tuneup when we dropped off our car. Text messages kept us informed of the progress. When we went to pick up the car, the same rep went through in detail about the tuneup. We were most impressed and pleased with the rep and the experience. We have not had such good experience with getting our vehicles serviced. Thank you!
Posted on Google by Udaya Prakash
I had a fantastic experience at this Subaru store. The manager and sales associate were great to work with—extremely helpful, knowledgeable, and patient throughout the entire process. They took the time to thoroughly explain everything and answered all of my questions clearly, making sure I felt comfortable and informed at every step. I genuinely felt that they cared about helping me find a vehicle that suited my needs rather than just making a sale. From start to finish, they walked me through the process with professionalism and care. I would absolutely recommend them to anyone looking for a new vehicle.
Posted on Google by Natalie Ruegsegger
I was happy with my Subaru service. I had an oil change. They checked my tread thickness, filters, brake pads, etc, so that I know what to watch for in the future. They informed me but did not push to have this taken care of today. They did a good job.
Posted on Google by shirley rosenau
Josh, my service manager was very friendly. He made sure to touch base with me throughout the time I was there. If I had a question, Josh gladly answered it. I felt as if I were treated with respect. Seemed as if everyone there was very friendly and helpful. I feel confident that I can call on them for service any time I need it. Good dealership.
Posted on Google by Janine Corey
Great experience. Luis was so patient, very easy to work with and made it a calm purchase not an anxious experience when you are spending money on a new car. Subaru has been wonderful in follow up, making sure we know the features of the car and who to reach out to if we needed assistance. Very satisfied with our first Subaru purchase.
Posted on Google by C S
Very helpful and nice
Posted on Google by Lily Weeks
Service is overall excellent and trustworthy. Staff is always kind and respectful. I feel and believe that Subaru of Rochester takes good care of my family, myself and our Subaru Forester.
Posted on Google by Darrin Hoffman
Penz Subaru of Rochester makes having an oil change a pleasant experience. The facility is clean, the staff are friendly and helpful and the coffee/snacks are always available. I ♥️ my Subaru!
Posted on Google by Rochester MMSS
Got updates during the whole process. Smooth transaction! Thank you!
Posted on Google by Maggie Fossum
Made life buying from a distance easy!! Remote closing and actually brought vehicle to me at no additional price. Quick, no BS, easy negotiation. Thanks Shawn!
Posted on Google by jim beske
Alex was phenomenal as we ran through ALL of my options and even drove across town to look at/test drive a car.
Posted on Google by Brittany Boller
Courteous, knowledgeable, helpful. I have purchased 2 new Subaru Outbacks from them and will continue. A great car, a professional dealership.
Posted on Google by Joan Kinney
I was kept informed about the process. I was given a loaner. It was quick and easy. They are friendly and professional. I would recommend Rochester Subaru to anyone.
Posted on Google by Kathleen Reimers
This is our 4th lease from Subaru and Esad has been the person we have worked with for 3 of the 4. His knowledge and patience with us to make sure we are comfortable and happy when we drive off the lot, is unmatched by any other.
Posted on Google by Eunice Mahlum
great customer service Awesome service writer
Posted on Google by Tom Gathje
Prompt and courteous service. Checked in about additional items that needed repair. Appreciate their timely and thorough and respectful service.
Posted on Google by Cate Ness
Thanks again David! Couldn't have asked for a better Service Advisor. We will be heading back again for any services needed on our Subaru Forester.
Posted on Google by Wade Tollefson
Didn't feel rushed Came up to northeast Iowa for a birthday party for our 1 year old granddaughter and ended up buying a car at this dealership We have been looking so why not shop some more We were treated great, offered coffee or water and not pressured Would buy from Levi again he did an amazing job in customer service
Posted on Google by Tracy Sturm
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
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