Read Our Recent Reviews

Add A Review
All Reviews 1,103 Google 1,103
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
The staff was very friendly, and knowledgeable. I fell that I was in good hands.
Posted on Google by Pam Koser
Great experience, nice car, helpful staff with no High Pressure tactics!
Posted on Google by AileenB Miller
Tegan was awesome .. she kept me informed every step of the way . Honest and friendly . Thanks tegan !
Posted on Google by Todd Rubin
The service was very good. Pleased with my Subaru 6 mo service & maintenance . Fran
Posted on Google by Fran Gillich
Incredible experience! Staff was knowledgeable, making sure all of my questions were answered. They also made sure to provide enough space throughout so I could think things through privately. Not once did I feel like the employees were trying to push a car purchase on me! Overall Subaru at Rochester SW is extraordinary professional and those who work there genuinely care about finding the right vehicle for you!
Posted on Google by Paige Kies
I felt very comfortable purchasing my vehicle here! Esad was kind and eager to help, but did not make me feel pressured at any point. I'm really happy with my decision and would definitely recommend this dealership and Esad to anyone shopping for a vehicle!
Posted on Google by Mike
Everyone at GMC of Rochester has been a pleasure to work with. Lilly was very accommodating to schedule me for an oil change and spare key FOB on short notice. The mechanics are very professional, knowledgeable, and kept me updated on the status of my vehicle. I highly recommend bringing your vehicle here. I have had terrible experiences with other dealerships and it’s refreshing to see what a well run dealership looks like. Keep up the great work!
Posted on Google by Jeff Schoonover
Thanks for taking care of my car, they check everything just to make sure we are comfortable and able to find the best deal. I appreciate the service system and How Mike was so kind teaching me and going through the worksheet that they applied to the car. I recommend Nissan!!
Posted on Google by Mohammad Zaim
Ben and the team were great. They took care of everything quickly and were great to work with. Very responsive communication and the shuttle service were much appreciated!
Posted on Google by Will Humphrey
They really went above and beyond to make sure I left there happy. I will definitely be going back for a future vehicle n I couldn’t be happier with my purchase. For any little bump we had along the path they made it right and made me feel truly appreciated as a customer. 10/10 sales service in my opinion.
Posted on Google by Chris Pruitt
Trevor was very helpful to take care of my needs. He went thru in detail very carefully and pointed out what needs to be done. Great job and highly recommended
Posted on Google by Tu Vo
I am really appreciate everything, sale my car and buying new Subaru Outback, all process is smoothly and easy, everyone is friendly and helpful. I am strongly recommended for Subaru of Rochester. Thank you all Aung Latt
Posted on Google by Aung Latt
Clayton helped me out. He was great at what he does. Very nice, polite and non-pushy place all around. Calley recommend coming here to buy a vehicle!
Posted on Google by Brittiny Morris
From my experiences this place is top notch for customer experience. Snacks, beverages, WiFi, comfy chairs, clean restrooms and technicians that keep you informed of repair progress. Shuttle service is also offered if it’s convenient for you!
Posted on Google by Tara Phelps
Isaih was excellent to work with in my recent Subaru purchase. He was extremely knowledgeable and professional throughout the entire process. Isaih made buying and trading in a car seamless and felt very comfortable and confident in my transaction with him. Everyone at the dealership was helpful and friendly. I highly recommend reaching out to Isiah if you’re looking for a new or used car!
Posted on Google by kathy
super very nice 100%
Posted on Google by Carlos De La Paz
Was a very straightforward process to buy a new car. I. Want to thank Anllelica for all her help.
Posted on Google by Tom Jirschele
Alex is very knowledgeable about all the products I was Interested in. Low pressure, and easy to work with. He took the time to show me options that I might not have considered, ultimately resulting in me purchasing my second Forester.
Posted on Google by Richard Schuh
Great and fast service!
Posted on Google by Matt and Jennifer Simon
Great people to work with
Posted on Google by Levi Hershberger
Great service from Mike. He went above and beyond.
Posted on Google by Brian Briggs
Car shopping usually feels like an all-day affair—but not at Nissan, and definitely not with Jesse F. and Shawn. From start to finish, the experience was seamless. Jesse F. was absolutely fantastic to work with! Friendly, professional, and listened to what we needed. I never felt rushed or pressured, just genuinely supported throughout the whole process. Shawn was equally helpful and made the lease process super efficient. We were in and out in no time, and I left feeling completely confident in our decision. If you're looking for a hassle-free car buying or leasing experience, go see Jesse F and Shawn. They truly make it easy
Posted on Google by Briana Wiertzema
Mike at Nissan Rochester mn helped us with a wheelbearng that didn't come for 2 months. He did everything he could to make us happy. Provided a car during the whole time... Excellent customer service!!Thanks again. MIKE! Lee and Mary Wierschem.
Posted on Google by Lee Wierschem
Excellent customer service at Penz Subaru! Came in late in day with an alternator hard-down failure that luckily occurred while I was at Shoppes on Maine. They provided a brand new 2025 Outback as a loaner vehicle on the spot at no cost. They had my car repaired before 5PM the next day, at an incredibly fair price, and had even run my car through their car wash, also at no charge. I shared with one of my relatives that if they are looking for a car, they should buy from Penz Subaru if for no other reason than the service. I hope they are able to continue this level of service in perpetuity. I was quite frankly amazed.
Posted on Google by Jerome Taubel
We helped our daughter purchase a 2017 Legacy. Isaih Handy was our salesman, and he was awesome to work with. The process was quick and painless. With their lifetime powertrain warranty on new models, I will be looking to buy from them in the near future.
Posted on Google by Mark C (Sparky)
Recently purchased a car and had an amazing experience. Staff was super helpful and friendly, especially Elliot, who was kind enough to guide me through most of the process and answer all the questions that I had. Highly recommend!
Posted on Google by Mauricio Villegas
Ava, Alex, and Kevin were phenomenal! They fully explained everything - from the vehicle feature during test drives to the final paperwork, I appreciated how they worked to find all the available deals/rebates to make the bottom line more affordable. Thank you for making my new car purchase so stress free!
Posted on Google by Elizabeth Rice
We just picked up our 2025 Subaru Forester Hybrid two days ago and the next day we drove to central Wisconsin for a family Easter weekend. We enjoyed the experience totally! We enjoyed experiencing all the safety features while driving both four and two lane roads. And we laughed when I accidentally turned on the heated seats that weren’t needed at the time. We forgot where the button was to open the gas tank and looked it up in the manual. When I drove the car home we had a heavy rain storm and I really appreciated the automatic speed of the windshield wipers. Also, we truly appreciated our salesman Alex and the finance manager Meg. We went for all the bells and whistles for this hybrid vehicle and are so glad we did. We feel very safe and we love it. Thank you Subaru for making a hybrid SUV. This coming from a former Toyota Prius owner. Teri & Michael Kenowski
Posted on Google by Teri Kenowski
Very pleased with my experience. Plan to continue to take my Subaru here for service.
Posted on Google by Charles Schade
Excellent and very personable.
Posted on Google by Annette Johnson
I drove 2 1/2 hours to test drive and potentially purchase a truck that I had found online two days prior. The sales man Ian was quick to respond at night when I didn’t expect anyone to be reaching back out to me. The next day he stayed in contact with me and got all the information and even additional pictures I asked for before making a long trip to check out a truck. The day of there was a hiccup with the truck, but the team stayed in contact with me and did all they could to make sure I was well taken care of. I talked to about 3-4 people pertaining to the issue that arose that morning, which to me meant that everyone was thoroughly involved and wanted to make sure that I was satisfied with my purchase. After speaking with the VP, sales manager, and my salesman, it was clear I would be happy with my purchase. They are great to work with and would highly recommend to anyone I know if they are in the market for a new and used vehicle. And their inventory is very appealing all around.
Posted on Google by Ray Pooler
Everything and everyone so helpful, only thing to complain about paperwork took way to long. Otherwise great experience
Posted on Google by Rita Todd
I should have bought Nissan. I had urgent issues with my Subaru and they couldn't get me in, so they sent me to their partner Nissan dealership. WOW. I went back rather than to the Subaru dealership because of how great their service was. They were perfectly communicative - not too much, not too little (or nothing at all). Explained everything well. Treated me with kindness and respect. Cared about my time. They got me into a rental as soon as their shuttle returned me off from work. They were honest about timing, what I needed to have done now, what could wait, and pricing. Would return again. Thanks Nicola and Jacob!
Posted on Google by N M
Had to canceled my original oil change due to work schedule change . Called them today as I was leaving for Chicago tomorrow and they squeezed me in for my oil change ! Much appreciate ! Love doing business with Nissan in Rochester
Posted on Google by Melissa Moe
Esad was very helpful and so was his manager Jake Super happy with my new car
Posted on Google by Grant Rosin
I am always able to get an appointment when I need it. They are fast and keep me updated on what’s going on. Also willing to shuttle you, if needed. Friendly staff.
Posted on Google by Becky McMahon
Madysen was wonderful. The dealership did a fantastic job of keeping me updated.
Posted on Google by Lori Tracy
Mike, Nicola, and Tegin were amazing in helping me out in a pinch. Great Job guys. Definitely recommend getting your service done here.
Posted on Google by Arizona Williams
Service was fast and efficient. David was excellent! A good communicator.
Posted on Google by Ray Frick
A nearby automobile dealer where I have leased at least four vehicles without problem and met many fine people !
Posted on Google by Michael Nardine
Quick, easy and professional service. We've never had a better car buying experience.
Posted on Google by Tahnee Hoekstra
Elliot was fantastic! He helped me find a car with exactly what I needed. He was extremely knowledgeable and pleasant to talk with, not pushy at all. The buying process from beginning to end was quick, efficient and informative. If anyone needs a car I HIGHLY recommend talking with Elliot at Subaru of Rochester!
Posted on Google by Cheyenne Meek
Always great service at Rochester Subaru. Recently bought a new 2025 Outback, my second and love it. Fantastic sales team, service and customer service. They stand behind their product and work.
Posted on Google by Dalene Kitslaar
This is the third time I’ve purchased a car Anllelica and my first Subaru! I’m delighted with my new Crosstrek. Working with Anllelica is always a pleasure - she is knowledgeable & efficient but not pushy. She really listens to what the customer wants and then strives to deliver it.
Posted on Google by Gwen Hogan
Service was excellent. Work me in without an appointment.
Posted on Google by Brian Hansen
Service performed very smoothly and efficiently. Very comfortable waiting area with WiFi, snacks and work stations.
Posted on Google by Henry Schiller
Sue was great from check in to check out! Service with a smile is contagious and had me leaving with a smile… :)
Posted on Google by Fritz Banfield
I bring my Infiniti here for regular maintenance and it’s easy, they do good work and are friendly. Highly recommend!
Posted on Google by Jami Shull
David kept informed of progress, helpful and friendly.
Posted on Google by Steve B
Subaru of Rochester and their GM Jake Fratzke are amazing to work with! They come with solutions and make Subaru ownership a breeze. So happy I come here for my vehicle needs and servicing. - Kaitlin Hammerer(Friesland)
Posted on Google by Kaitlin Friesland
I just purchased a car from Subaru and had an amazing experience from start to finish. The staff was super friendly, knowledgeable, and made the entire process smooth and stress-free. They really took the time to answer all my questions and helped me find the perfect vehicle for my needs. No pressure, no runaround — just honest service and great vibes. Shoutout to Anllelica for going above and beyond. I highly recommend this dealership if you’re looking for a car and want to feel taken care of. Definitely earned my business for the future!
Posted on Google by The Barber Lounge
The service was very good. I went in for service service recommendation from previous visit. They took me right in, told me the length of time, supplied me with loaner vehicle and kept me informed throughout. Then went over future maintenance that needs addressing and did not push any needless maintenance.
Posted on Google by David Cady
Appreciate all of the team members at GMC of Rochester. They were more than accommodating, worked with us to get what we were looking for, and truly went above and beyond to earn our business. We will definitely purchase from again.
Posted on Google by Todd Hornberg
Nicola and the crew at Nissan are a pleasure to work with! Wouldn’t consider any other place
Posted on Google by Raegen Hartman
Fantastic and very friendly service! Ryan went above and beyond to help us get settled with the car we had our eye on and the whole team came together to make it happen!
Posted on Google by Colleen Marchiniak
Nicola was the best! Super helpful and answered all the questions I had in mind. Nissan of Rochester North has definitely gained a longtime customer :)
Posted on Google by Nyayiik Chan
Excellent experience with this dealership. I have purchased multiple cars here, and have been a customer for over a decade. Luis in sales always finds a way to get the best deal, and the service department is exceptional. My latest forester recently needed some work, and once again, John in service, made the experience easy, convenient and transparent. Subarus are great to begin with, but this dealership makes driving them even better.
Posted on Google by olga sarmento
Hi Brennen; Thank you for all you did to make our purchase of our new Subaru. Many times, in the process you made it enjoyable to find the vehicle we wanted. You went out of your way to explain all our options and Questions. Your personality and knowledge of all proceedings made this purchase enjoyable. Thank you very Much.
Posted on Google by Steve Horvat
Very professional and reasonable. Overall good experience.
Posted on Google by משה Mo
Super helpful and fast. A great experience. :)
Posted on Google by Mary Sutton
Luis Velez and Caleb Toney were great people to work with....My son bought his first car a 2025 Crosstrek and couldn't be happier..The staff was easy to work with and even sent cookies and a Subaru mug to the house...."Love what you drive"
Posted on Google by Kevin and Sue Aarhus
The staff at Chevrolet of Spring Valley was awesome. Clayton helped me navigate the whole process of purchasing a vehicle and made it a great experience!!
Posted on Google by Laurie Hendrickson
good
Posted on Google by Richard Maki
Excellent service!! Service advisor Nicola went above and beyond to assure my comfort, while I waited for my car maintenance!
Posted on Google by Heather C.
Nicola from Nissan rochester is really good at her job.She's very knowledgeable and passionate on what she's been doing.
Posted on Google by Ana Katrina Butalid
Esad was very helpful and pleasant to work with. We had a great experience. Listened to what we were thinking and provided information. Was not pushy at all. He was up front about what he knew about engine components. Overall a very great experience.
Posted on Google by Carina B
Excellent service and communication! Appreciate John who coordinated the visit to get window fixed!
Posted on Google by Marcia R
Easy access, friendly staff, great service.
Posted on Google by Linda Paradise
Everyone involved was extremely nice and professional!! We were kept informed of every step of the repairs and all work was done very quickly! Maddysen was fantastic!
Posted on Google by Danny O'Connor
This was our second lease, and our experience was fine.
Posted on Google by Wade Bright
We were very satisfied with our first service experience at Nissan Rochester. Tegin was awesome in helping us review the inspection report and interpreting the results. Although this dealership is well over an hour away, we definitely will be back.
Posted on Google by Richard Leake
Everyone was courteous and friendly. My salesman, John, listened to me and found me my perfect SUV!! I had a wonderful time with John, and the finance gentleman. I think his name was Austin. A very pleasant transaction! When the time comes to trade-in, I am coming back to GMC of Rochester!!
Posted on Google by Elizabaeth Cutler
David P. Is an excellent Service Rep. Kept me informed during the entire process and made everything very clear. Both while waiting at the dealership and via text/phone. Recommendations are just that and the final decision is mine without pressure. He and the service tech did a lot of research and extra work into a warranty issue as well. Waiting area is set up w work stations if needed. This dealership welcomes dogs both inside and a play area outside. They even let my dog ride the courtesy car home when an unexpected issue arose, so bring your own towel just in case, although I’m sure they’d spring for a disposable seat cover.
Posted on Google by Lisa A.
Awesome service always
Posted on Google by Mary Bredesen
Thorough service and provided a loner vehicle since they were running late.
Posted on Google by Scott Jensen
Ryan was very knowledgeable and also assisted me with setting up the computer etc. Very friendly and I would definitely recommend him and the entire team to anyone looking for a vehicle and a good deal.
Posted on Google by Doug Flaby
Contacted Al Boyson, who we have dealt with on numerous other occasions, and told him what kind of a pre-owned vehicle we were looking. He got back to us the next day with several alternatives. We met with Al and test drove a Buick Encore. We contacted Al the next day and told him we wanted it. The vehicle was ready for us the next day and with the trade-in value of our Corolla, the deal was closed. To Al, Mike, and Isaac...thanks very much.
Posted on Google by Jim Deutschle
I had a good experience at Nissan. It was a long wait to purchase the car but the besides that the customer service was great. Gavin helped me out a lot and offered to get the paperwork signed by my co-signer in the cities so I could take the car home that day.
Posted on Google by Mikaylaraes 18
Daniel was easy to work with while getting my car serviced today! I had a very positive experience at this location!
Posted on Google by Madison Hahn
Excellent customer service during my oil change. Sue was exceptionally polite and communicative during my visit.
Posted on Google by Alan McEwan
Worked with Ryan, very very helpful and honest through the whole process. Made first time car buying a much less stressful experience.
Posted on Google by Alexa Denson
Ryan Young is awesome !!! Very pleasant to deal with!!!
Posted on Google by Russ Rice
Mike and Nicole are great to work with. This is my 4th service visit and I am treated with so much dignity and respect and your garage staff get my vehicle in/out ASAP. I would highly recommend this garage to anyone!
Posted on Google by Judi Soule
Great service (oil change & tire rotation) at a great price with a free car wash, friendly staff and shuttle service.
Posted on Google by Bert Otto
Easy scheduling, fair price, professional staff, nice waiting area with coffee and snacks.
Posted on Google by Jeffrey Tenner
We traded in a GMC pick up for a 2020 GMC SLT Pick Up and Ryan jumped up and greeted us right when we walked in the door with a great attitude the whole time. We also delt with the CFO, and a Issac in finance. Everyone was great! Couple thing we could suggest: -Turn around time in selling a vehicle - Pick up- when a customer has requests that everyone agrees on have it all ready to go when they walk into the door. Otherwise everything was great and come to find out Ryan has only been at this job for a couple months and is absolutely killing it!
Posted on Google by Chas Schroht
I recently bought truck from GMC and just took it in for my first oil change. It was by far the best experience I’ve had with a service department at a dealership. Sue helped me with everything and it’s the first time I’ve left a dealership happier than when I arrived to get my vehicle serviced. I will continue to use them for my vehicle service and will always go through Sue!
Posted on Google by Jerad Miner
I was kept up-to-date on the progress of my car. When it needed more than thought, Keith was gracious enough to handle all the insurance work for me. The service was wonderful!
Posted on Google by Chris Bushaw
Very pleasant experience. Sue was super nice, made everything very easy for us. Waiting room. Was very nice as well. Didn't take long & we were done. Would recommend GMC of Rochester to anyone.
Posted on Google by Peggy Burrichter
I have bought a lot of vehicles in the past and this was the best buying experience I have ever had! All the staff was amazing to work with! Will definitely buy from in the future.
Posted on Google by Jonathan Chicos
Great experience, Daniel in the service department, answered all my questions and made me feel that GMC really cared about my vehicle. Will continue to be a loyal customer!
Posted on Google by Ryan Kasel
March 2025...Mike was GREAT! Explained everything well. And when the tech was doing the inspection and found a cracked control arm, Mike recommended the service to do. And he already knew they had the replacement parts so I was able to get my car back the same day. (Only glitch was that my key was hiding inside the car between the console and the passenger seat. Next time, put the key in the customers hand :-) 10 gold stars! (Woulda been 11 if I hadn't had to search my car's interior for the key. Also found a few old apple cores and a really old French fry.) Oct 2024...11 gold stars! Brought in my 2015 Altima for a normal lube, oil, filter replacement. When making the appointment online, the 80,000 service was recommended. Steven the service writer noticed the writer blades were streaking so he added those to be replaced. Once they did the inspection, they noticed a missing heat shield clamp and a burned out side market light. They fixed/replaced those also. Super service! Great people! Thank you!
Posted on Google by Mike Temple
% best experience of adulting I've ever had!! Thank you, Arizona, so so so much! You and Dominic were absolutely amazing. You made getting my license back way easier than I expected. Thank you all for treating me with respect. If anyone is looking for a car, I'm sending them your way! I can't say thank you enough!! THANK YOU!!!!
Posted on Google by Katie Briggs
I have been taking my 370z and Kia Optima to Nissan of Rochester for years. Recently took in the Kia for brakes and, as always, it was an extremely pleasant and smooth experience. Their Service Department, ran by Mike and his Team of professionals, is top notch. It is obvious that they are committed to their customers. There are dozens of quality shops in Rochester but we will continue to take our vehicles here because they are able to differentiate themselves against their competition with consistency in their attention to detail, competitive pricing, quick turnaround, and quality craftsmanship. We highly recommend Nissan of Rochester to others looking for advanced services or a simple oil or brake job. Job well done, Team Nissan! We appreciate you.
Posted on Google by Brian Golish
Very nice people
Posted on Google by Merlyn Nelson
Very happy with the service and explanation of what needs to be next. The technician who met with me was very helpful.
Posted on Google by Susan King
Arizona was very helpful and personable and made the buying experience painless! Thank you for finding exactly what I wanted - I’m super happy with my rogue.
Posted on Google by jessica rose
Our sales person was very helpful, professional, personable, knowledgeable, and efficient. Jon was a pleasure to work with, he went above and beyond to make sure that our experience was the best it could be.
Posted on Google by Cathy Burt
I brought my car in for service and was helped by Daniel. Excellent service and experience overall
Posted on Google by Brian Harrison
After traveling to Rochester my service light came on. I called to make an appointment and they were able to fit me in quickly. Everyone was great, specifically Nicola. She answered all of my questions and explained in detail everything that will be done. 5 stars isn't enough.
Posted on Google by randa A
© 2026 Penz Automotive Group
Share Search Results

Locations ▼