Read Our Recent Reviews

Add A Review
All Reviews 1,203 Google 1,203
SO MANY SNACK AND BEVERAGE OPTIONS! Thank you, it makes our hearts warm.
Posted on Google by Katherine Rose Blanchard
Emily and the rest of the penz team are amazing. Wonderful experience will be buying from Subaru of rochester again
Posted on Google by Adam Koelsch
I had a great experience with Subaru of Rochester. Everyone was kind, professional, punctual, and fair throughout the entire process. Jordan, the salesman, was extremely helpful and made the buying experience easy and comfortable. Jeremiah, the accountant, was also great to work with and made the paperwork straightforward and hassle-free. It’s refreshing to deal with a dealership that treats its customers with respect and doesn’t make you feel pressured. I really appreciate the way I was treated and would definitely recommend Subaru of Rochester to anyone looking for a vehicle. Jordan and Jeremiah both deserve recognition for making this such a positive experience! Thank you again guys!
Posted on Google by Robert Corleone
Amazing customer service from start to finish. Our salesman Gaborik was awesome.
Posted on Google by Alan Anderson
★★★★★ I had a great experience purchasing my car from Ian Bergstrom at GMC Rochester. Ian was professional, knowledgeable, patient, and genuinely made the entire process feel easy and stress-free. He took the time to answer all of my questions without ever making me feel pressured, which I really appreciated. After a pretty stressful car situation, Ian helped turn things around and got me into a vehicle I’m really happy with. He clearly knows his stuff—and somehow managed to make buying a car almost enjoyable, which I’m pretty sure should be listed as a special skill on his résumé. I would absolutely recommend Ian to anyone looking for a vehicle. Great guy, great service, and a great experience from start to finish. Thank you, Ian!
Posted on Google by Tirzah Lemire
We have been Subaru customers for a long time and recently purchased a new vehicle. The process went pretty smoothly. We especially enjoyed working with Olivia in Sales. She is very personable, knowledgeable and enthusiastic. We could tell she enjoys doing her job!
Posted on Google by Mary Smisek
Great experience got me in on time. Great people!
Posted on Google by Robert Baarsch
Ian was great. Very kind and knowledgeable. Made it an easy process. Thank you!
Posted on Google by Ben Labathe
I couldn’t recommend this dealership more. We worked with Isaih, who is hands down the best salesperson I’ve ever dealt with—professional, knowledgeable, hilarious, and an incredible communicator. Before our test drive, he pulled the car up, opened every door, and walked us through the features step-by-step. The team at Subaru of Rochester genuinely cares about your experience and works hard to help you find a car that fits your specific needs and budget. Unlike the rushed Honda buying experience across town—where I literally spent today peeling their dealer badge off my car—Subaru actually lets you take your time. Having bought multiple cars in Rochester, Subaru is in a league of its own. For first time Subaru owners, we couldn’t be more happy. Highly recommend!
Posted on Google by Travis Miller
Good experience buying a car at Nissan of Rochester (Jesse helped us).I appreciated that they were not pushy.
Posted on Google by Teresa Fox
Isaih Handy was fantastic with everything leading up to final pick-up date. Would definitely do business with him again.
Posted on Google by Amanda Kammrad
It was easy to book an appointment. We were able to go through different settings and preferences on a new vehicle we had purchased. Amy was very helpful and knowledgeable which helped me get more comfortable with the vehicle.
Posted on Google by Steve Franks
The staff there is wonderful! They let us do test drives and gave us a chance to make the best decision. We love our 2026 Nissan Pathfinder!! Thank you!
Posted on Google by Judy Eidness
Great service as usual, when I bought in my 2025 Buick Encore GX for 15,000 mile routine maintenance service. Zach Wallway was thorough and patient went over all the recommended service components.
Posted on Google by Joseph Yao
My husband and I recently bought the 2026 Crosstrek Hybrid from this Subaru dealership. From the beginning to the end, it was a very positive experience. We had done some research on the car model we were interested in and we dropped by the dealership to see if we could do test drive. Emily was so helpful and did not make us feel pressured during the process. We are so happy with our purchase and with the customer service. Everyone was so friendly!
Posted on Google by Hannah Valencia
It was a wonderful experience. Had shopped the. Internet for vehicles and pricing. Needed to physically see the different models and trim packages. We live in Red Wing and Rochester was closer. The plan was to visit different dealerships and shop. The staff and salespeople at Penz were very friendly. Not pushy. Very accommodating as we looked and test drove 4-6 vehicles. Our salesman ,Gbaorik,was very helpful. If he didn't have the answers,he sought it out quickly. He made it our experience and did a great job. The financing is a whole nother part to the buy. But, Ally,was very professional, not pushy and ww talked through what we wanted for plans and she had good feedback without making us feel uncomfortable if I said "No thanks."i It takes time to buy that car you want,but we finalized and walked out feeling good about the whole experience. It's been awhile since we did a vehicle purchase,especially new. But,they were excellent.
Posted on Google by Jim Kirk
Excellent experience! I have told all of my friends. The customer service tops all. It's immaculate inside and they serve coffee, etc A very nice touch. They support the community in multiple facets. They are very generous to support other great causes. I am in love with my car. I hadn't originally planned on buying a Subaru but I am sold on this whole situation. And they follow up with everything. If you need a vehicle this is the place to go. Hands down. Their theme is "LOVE" and this is evident. Christianity is part of their life and it shows. Praise God for that! Vickie Gross
Posted on Google by Vickie Gross
Fast and friendly service
Posted on Google by Steve Durst
Good experience buying from GMC of Rochester last week. Vehicle was as expected and the guys and gal were real easy to converse with. They make you feel comfortable and it was a nice easy process. Would recommend 👌
Posted on Google by Jonathan Shelton
Great staff!! Super kind and helpful! Best dealership I’ve ever worked with in my whole life!
Posted on Google by Lori Lee
All staff very helpful and friendly. Made the deal go fast and easy!
Posted on Google by Alex Opatz
Great experience.
Posted on Google by Brenda Bangs
they stayed open late for me to drive from Rochester, did everything they could for me to have a lower payment! I am very pleased and happy with my purchase. 10/10 would absolutely recommend. thank you to Willie & Anllelica!
Posted on Google by fiona andrews
Best deal quickly and great service. The way I like to buy a vehicle!
Posted on Google by Max Lindahl
No stress, friendly buying experience. Thank you Jesse, Sam & Austin
Posted on Google by Lee Fuhrmeister
Good experience, accommodating staff. Would recommend.
Posted on Google by Brandon Sykes
Jacob was a great man
Posted on Google by jim herold
The sales person was phenomenal!!
Posted on Google by Rick Polzer
Salesman was great sales manager was great. Finace was too pushy for my liking with the add ons but got a nice car with a good rate.
Posted on Google by Corinne
Great experience!
Posted on Google by Mark Opatz
Brandon was very professional, polite, and knowledgeable. Going into car dealerships is often overwhelming because of overbearing salesmen but that was not the case with Brandon. Calm, cool, and collected. Go buy a car from Brandon. A+
Posted on Google by Skyler McCollam
Jesse was great to work with. Super responsive and helpful. Made the whole process seemless.
Posted on Google by ray krahn
I returned to Subaru of Rochester for a second car purchase. My experience went very smoothly and professional. I would recommend Subaru of Rochester to anyone. I also returned to work with a professional sales man, Alex P. Great experience. My experience on March 31st with Trevor and the Service Department was wonderful. I could not have asked for a better experience. Keep up the good work. I gave told many Mankato people what a wonderful job your dealership and service department do.. Now on my third Outback from Rochester Subaru. Great experience. My salesman, Collin was wonderful and Jake the GM was very friendly and professional. Another great experience and will continue to tell people to travel to Rochester from Mankato. Thanks.
Posted on Google by Mary Mastin
I always had a great experience with Subaru Rochester.
Posted on Google by Simone Louprasong
Everyone is very friendly and aim to please.
Posted on Google by Barbara Maplethorpe
Very easy to deal with
Posted on Google by Donna Buttera
Jesse was awesome with me. He took good care of me. I was able to get the vehicle I wanted at a good price.
Posted on Google by Cheryl Hoppe
Esod was really great! Very friendly, very knowledgable , very infomative.
Posted on Google by Julie Bicknese
People at Subaru are always great. If you are purchasing a new automobile, I’m not sure how important customer service is to you vs having a great car. At Subaru the cars are great and the customer service is great.
Posted on Google by Harry Todd
Willie was super helpful and helped us find exactly what we were looking for. Everyone we encountered in the store was very professional and kind.
Posted on Google by Kelly Peterson
Everyone was so nice and helpful.
Posted on Google by Lindsey Smith
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Posted on Google by Steve Franks
Everyone that I dealt with was very helpful. I want to thank Amanda, Jesse and Derek and anyone else that helped me out with my Seltos. Derek helped reduce my loan, Amanda was very informative and Jesse made the test drive and buying experience seamless. Thank you to the whole crew!
Posted on Google by Poetic Ill
I feel the sales and financing team at Subaru of Rochester took care of me very well. They kept me informed of the stock, and found me a 2026 Outback Limited (CPO with only 2,500 mi) I live 1 1/2 hours away, so they had it delivered to my house, and picked up my car for trade in. I've never had that option before. The convenience was great, but the down side was no one was there to explain the forms I had to fill out at the time of delivery, and so I had to do some calling. The biggest thing I didn't like was before I came to the dealership I asked them if I was to buy a car there, could I take it to any other dealership for warrenty service. They confirmed absolutely! When it came down to it, when I got on location, they clarified, I could go anywhere, but I would have to pay $100 deductible to go elsewhere for servicing.. I felt that was a "bait & switch", In the end, I used that as leverage on my deal and got that waived for the future. Hopefully there will be no "catches" to that when the event when it arrives.
Posted on Google by Angela Capistrant
Subaru of Rochester is truly a wonderful dealership!!! The staff is top notch and professional, Olivia got me into a fantastic 2021 outback that we were talking about over the weekend- said I couldn’t make it until Monday morning and was told it be cleaned and gased up for me to take for a test drive and sure enough Monday morning it was ready for me. I’ll be coming back to Subaru of Rochester for all my future vehicle needs.
Posted on Google by Brandon Wagner
we live in twins, but this store is located north of Rochester far away from us, offers good service, and has transparent pricing, Sales Consultant Collins Kiyaga help us too many, thank you.
Posted on Google by yu lan
Every time I get service done at this location the bar is set a little higher. Zoey is amazing and helped us navigate what was most important for regular service on our high mileage car. With money being tight these days, it is a relief to come to a business that isn’t trying to squeeze more money out of you. They work more as a trusted partner. We live 9 hours away and alway make sure we get our service done here when we are in town.
Posted on Google by Travis Andersen
Great service. They go above and beyond
Posted on Google by Terry Schroeder
Received service the very next day (no delay in getting an appointment). My problem was promptly fixed. Excellent customer service!
Posted on Google by Brent Spencer
Quick and helpful. It feels like they aren't trying to take advantage of you, which is great. The employees aren't paid on commission, so they are genuinely trying to help you find the best deal possible.
Posted on Google by Colton Garity
My car is 18 years old. Every time I come in for an oil change I don't need an estimate for everything it might need.
Posted on Google by Renee Smith
Esad was great to work with. He was no pressure which actually made the experience quite nice. He communicated well throughout the entire time and was very patient with me
Posted on Google by Lori Buchholtz
Given that we were out from out of state and suddenly had a vehicle that could no longer be driven safely and repairs would have been outrageous, everyone we dealt with was very helpful and help make a rotten day much better and much easier to deal with.
Posted on Google by Lori Tabbert
Had an amazing experience with Penz! Brenen my salesman did great, super helpful. Super informative. Would definitely recommend the team for any car purchase.
Posted on Google by Jeremy Brake
This is my 3rd Subaru Outback Wilderness and all from this dealership! Every concern I had was taken care of. Excellent customer service and care!
Posted on Google by Rose
Jacob was lit!
Posted on Google by Julia Walters
Great experience, great car, great people.
Posted on Google by Alexander Vaillancourt
I recently purchased a 2026 GMC Sierra Denali from Penz GMC of Rochester and the entire experience was excellent from start to finish. Bennett (Sales) was fantastic to work with. She was knowledgeable about the trucks features and never once made me feel pressured. When she didn't know an answer she didn't try to guess and simply went and asked the manager. Scott (Manager) did an outstanding job walking me through every line item on the proposal, including the trade in, and was patient with my questions until I felt comfortable. It was clear to me that Scott has experience, knowledge, and most importantly patience with the customer experience. Derek (Finance) is extremely knowledgeable and, at my request, moved quickly through thr paperwork but was still able to explain each step so that I understood what I was signing. I felt like I got a fair price on the new truck and trade in which was slightly favorable compared to other local dealerships that quoted me in the previous week. Its clear this team works well together and made this big purchase feel easy and fun rather than stressful.
Posted on Google by Mike Stenberg
Outstanding Experience with Subaru Rochester Good day! I hope everyone at Subaru Rochester is doing well. Purchasing my new Subaru was a truly exciting and memorable milestone, and I would like to express my sincere gratitude for the exceptional experience I received throughout the process. One of the primary reasons I chose Subaru once again is the remarkable reliability I have experienced with my 2010 Subaru Outback, affectionately known as "Gazzini." Over the years, Gazzini has been much more than just a vehicle; she has been a trusted companion through countless journeys, important life events, and cherished memories. Even after all these years, she continues to demonstrate the quality, durability, and dependability that Subaru is known for. The longevity and unwavering performance of my Outback played a significant role in my decision to remain part of the Subaru family. I would also like to extend my heartfelt appreciation to Esad Mujic for the exceptional customer service he provided. From the moment I arrived, Esad treated me with patience, professionalism, kindness, and genuine care. He took the time to answer all of my questions, explain every step of the purchasing process, and ensure that I felt comfortable and valued as a customer. What impressed me most was that Esad went above and beyond by taking the time to thoroughly orient me to the vehicle's features and functions. His willingness to personally walk me through the operation of my new Subaru and ensure that I understood its technology, safety features, and capabilities exemplified what I consider outstanding customer service. His dedication to making sure I felt confident and well-informed before driving away reflected a genuine commitment to customer satisfaction and excellence. Because of the exceptional service Esad provided, I would confidently and enthusiastically recommend both Esad Mujic and Subaru Rochester to my friends, family, and anyone considering purchasing a vehicle. Team members like him help build lasting trust and loyalty, and they truly represent the values and reputation of the Subaru brand. I would also like to express my sincere gratitude to the Manager of Esad Mujic for his assistance and attention regarding the work performed on my beloved 2010 Subaru Outback, "Gazzini." I do appreciate the call and commitment to customer satisfaction were greatly appreciated and did not go unnoticed. Thank you to everyone at Subaru Rochester for your time, professionalism, and outstanding service. I am deeply grateful for the positive experiences I have had over the years with both Subaru and Subaru Rochester. It is reassuring to know there are still organizations that genuinely value their customers and stand behind the quality of their products and service. With heartfelt appreciation and respect, thank you for helping make this special milestone such a positive, enjoyable, and memorable experience. — Noel F. Ancheta
Posted on Google by Nowee Ancheta
Highly recommend buying here. Good selection of vehicles and a great staff to work with.
Posted on Google by Andy Byrne
Great service experience
Posted on Google by Paul Van Tassel
I worked with Austin and although it took months to get the truck finally delivered he was always willing to find out what he could on the process whenever I called and asked ( I live 4 1/2 hours away from dealership) He had everything ready when I went to pick it up, Lloyd was also very helpful with all the paperwork. Great experience and great dealership.
Posted on Google by Jeff Bauer
Sales and finance worked hard for me.
Posted on Google by Josh Dowell
Nice and kind staffs!
Posted on Google by Tx Nk
Good service, friendly and helpful
Posted on Google by Karen Schramm
I found the car I wanted on Cargurus and it was located at Subaru of Rochester in MN. I did everything by text. They worked with me over a couple of days to get the deal I wanted done. The salesman, Gaborik, was helpful in sending a video of the car and pointing out a bonus that hadn't been noted. I had wanted the car delivered to me, but was told they could only deliver 45 miles from the dealership. I luckily have an amazing friend that drove me the 3 + hours it took to get there. Walk through of the tech and car was pretty thorough and, all in all, was a good experience.
Posted on Google by Jamie Lynn
Great service, friendly and knowledgeable.
Posted on Google by Armando Magallon
All work done quickly while I waited.
Posted on Google by Lee Christianson
Our second vehicle purchased from Subaru of Rochester. Smooth experience the whole way through. Very comfortable atmosphere. Esad and the sales team were all very knowledgeable and did not pressure us in any way. We found the prices and warranty options were better than purchasing a Subaru from other dealerships we visited in the area.
Posted on Google by Anna Mae
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Service Advisor was very friendly. Waiting area was very nice with a great selection of snacks.
Posted on Google by John Evans
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Everyone was so pleasant & helpful.
Posted on Google by Deb Wooner
I had a great experience with this dealership! Collins was friendly and patient and didn’t rush us on our decision. I’m thankful for his help!
Posted on Google by lys
I was a first time car buyer and they made the process amazing and easy! I never felt pressured to make a purchase and they were more than willing to talk me thru everything - even if it was more than once. Highly recommend Subaru of Rochester and Olivia!
Posted on Google by Tessa Smith
We purchased a 2026 Outback from this dealership. The entire experience was pleasant, with no pressure tactics by anyone. It really felt like we were right at home. Every aspect of the purchase was pleasant and professional. A big shout out to Olivia. She patiently answered all our questions and made the whole experience enjoyable. Highly recommend this dealer to all people looking for a new or used car. DeeJay and Sandy
Posted on Google by DeeJay Oblander
Convenient appointment Friendly service rep Helpful to have a lift to home and back to dealership
Posted on Google by Jeri Sehl
I had an outstanding experience purchasing my new truck from GMC of Rochester this past week! Welcoming, professional, and focused on making the process as easy and enjoyable as possible. I've purchased a dozen new cars in the past 25 years and I've never felt better driving a new vehicle off a lot. There was never any pressure, and everyone took the time to answer my questions, explain the different options, and make sure I felt completely comfortable with my decision. The communication was excellent, the process was efficient, and everything was handled exactly as promised. I could not be more pleased with my purchase or the experience. I would highly recommend GMC of Rochester to anyone looking for a new or used vehicle. They have earned my trust and my future business. Five stars all the way!
Posted on Google by Scott Iverson
The Subaru staff are very friendly and helpful. I did not hesitate to ask questions or express my opinions on cars or features, and they (Jordan, Emily, and managers) patiently answered all my questions.
Posted on Google by Mark Samson
For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
Was searching for a reasonably priced used car for one of my kids. I found one on their website. Reached out to see if it was still on the lot and made an appt. When I got there, the csr was clean and ready for a test drive. Cant believe the great deal we got! Everything went smoothly and quick. Ill definitely be back when im ready for my own new car! Thank you to all the guys there!
Posted on Google by Jennifer
My original review from two years ago was overwritten, so I’m sharing this updated review based on my most recent experience with the dealership. For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
Penz dealership made our car buying experience smooth and worry free. Our salesperson (Brenen Madison) was a real pleasure to work with. He went above & beyond to make us feel comfortable & answered all our questions. Love our new Subaru Crosstrek Sport.
Posted on Google by Henry Hodgson
Working with Jesse and Austin was a breeze. Both took their time explaining things as the appointment progressed and answered any questions I had. Great customer service all around!
Posted on Google by Megan Albien
We purchased a 2014 Toyota Camry from Subaru of Rochester on 7/10/2026. We worked with Jordon Herndon who was friendly, efficient and knowledgeable. The dealership is clean, inviting and has a strong well deserved positive reputation in Rochester, MN.
Posted on Google by Vicki Snyder
It was a very difficult situation and everyone there was si helpful, caring, and did everything they could to help me!! I appreciate each and every person that made the situation better
Posted on Google by Donnette Goldsmith
Timely and quality service done as expected!
Posted on Google by Teddy Bauer
Chevrolet of Spring Valley Has been and will continue to be my Number 1 Choice. I have always chosen the Penz Auto Group for all my Current and Future Needs. I will always recommend Chevrolet of Spring Valley to everyone I know. Id just wish the same person from Chevrolet of Spring Valley Could help me weather I choose to ever buy from a different lot in the Group. Keep Up the Great! Service Chevrolet Of Spring Valley! 10+ Rating! Isaac and Adrian Thank You for Everything! Appreciated the Great Service! Love The New Ride!
Posted on Google by Amber Schutte
We received a fair deal. Elliot was very helpful.
Posted on Google by Jim Heining
Adrian was great to work with. He was patient, kind, and listened to what I what I was looking for. Angellica worked hard to get me a great payment. Issac was great and nice!! Highly recommend buying a vehicle from here
Posted on Google by Alicia Leal
I was very pleased with how friendly the staff was. Elliott is wonderful. I was disappointed that this Subaru didn’t come with weather tech floor liners in the passenger compartment as my previous two Outback’s had come with them.
Posted on Google by Diane Frommes
Good experience! No pressure very helpful . Would highly recommend Bennett for assistance looking for a new vehicle. Financing guy was also very helpful.
Posted on Google by Tammy Larson
This is my fourth car with Nissan! It’s always a pleasure working with them. I worked with Jesse and Derek, both were great! Derek is hilarious and makes the tedious paperwork a fun time!
Posted on Google by Zaxten Anderson
Very good experience. Our 5th Subaru from Penz Auto, so they must be doing something right.
Posted on Google by Stephen Pittelko
I’ve always endured great experiences working with Tim in the service department. He’s knowledgeable, professional, and communicates clearly throughout the entire process. What I appreciate most is how easy he makes everything. Whether it’s routine maintenance or repairs, he keeps me informed and gives the extra effort to provide excellent customer service. On more than one occasion, he has arranged to pick up my vehicle and return it when the work was completed, which saved me time and made the entire process incredibly convenient. It’s rare to find someone who genuinely cares about his customers and takes pride in what he does. If you’re looking for a service advisor who is honest, dependable, and willing to go the extra mile, I highly recommend Tim.
Posted on Google by Mal Elisabeth
Choosing a car and filling out all the paperwork is a lengthy process and Subaru of Rochester did their best to provide water, snacks, a place for our child to play, and anything to make the process go as efficiently as possible. Collins was particularly excellent, he is very professional while being very pleasant as well. I would say affable. This was our third time purchasing a vehicle here, and all three times went rather well, and importantly when things didn't go perfectly, they did well to recover, and being good at that is an important skill they put to great use. Great all around experience, would buy again.
Posted on Google by Joseph Pigott
Malik was a friendly, low pressure associate. His approach helped sell me on the truck.
Posted on Google by Hal Houghton
Excellent customer service. I will return.
Posted on Google by Amy Rice
Branden Tucker was very knowledgeable and easy to work with. The process was a pleasant experience and I would recommend him if you're ready to purchase a vehicle.
Posted on Google by Jacquelyn Kenyon
The sales people were friendly and helpful finding the best deal that suit my needs. The prices were reasonable and straight forward.
Posted on Google by Craig Billings
Benjamin was amazing!!! I'm from out of town and he got me back on the road in no time!
Posted on Google by Shauna Kjos
Excellent customer service from all of the staff and I highly recommend Nissan of Rochester! I Couldn’t be more happy with my new vehicle.
Posted on Google by K'La Sorquist
Very friendly and straight to the point jeese was phenomenal!!!
Posted on Google by Donnette Goldsmith
Super fast and friendly service. Very accommodating. Highly recommend! I’m
Posted on Google by Christopher Sanders
Turk was great and the whole team helpful.
Posted on Google by scott crossfield
Trevor was very helpful
Posted on Google by Jim Heining
Very friendly, helpful and on time!
Posted on Google by Karla Folkerts
From start to finish, Esad provided excellent customer service, patience, and knowledge of vehicles. It felt like he and the rest of the Subaru crew were working for us, and ensured our needs and budget were respected.
Posted on Google by Lisa Flanders
Levi was a great help, perfect gentleman, knowledgeable, and great to work with.
Posted on Google by Joe keyes
Subaru Rochester has treated us well on more than one occasion. Purchasing two cars, my only advice would be to ask for your personalized interest numbers. Everyone was very nice when we've gone for maintenance. I arrived an hour earlier than expected and they got us in no problem. Special thanks to Josh and Rickey for being knowledgeable, friendly, and efficient.
Posted on Google by Nick Thorsen
Very pleasant customer service.
Posted on Google by Alexandra O'Horo
I found the sales staff to be helpful, organized and patient with me while making this important decision. They were very knowledgeable. I love my new Outback.
Posted on Google by Deanna Scherr
Caleb and Brennan were fantastic to work with. I felt heard, unpressured, and the entire process of buying my new vehicle was under 4 hours. 1000/10!
Posted on Google by Melanie Beaudry
Jesse in sales was extremely helpful and accommodating. We appreciated his no-pressure approach and his knowledge. Thank you, Jesse
Posted on Google by Linda McGuire
Went to another mechanic first and told I had a transmission problem. They quoted me $10,000.Went Subaru fully prepared to need a new transmission and work on doing a payment plan.Not only did they realize the other mechanic was wrong but the were able to fix for much $1,600. They got my car done within a day. Mechanics were very up front with me and made sure I got my car back right away.
Posted on Google by Alli Sell
It was a good oil change, with tire rotation. Thank you
Posted on Google by richard fuerst
So happy to see Tegin at Nissan of Rochester! She is always friendly and knowledgeable. Service is efficient and timely.
Posted on Google by Kathleen Kinneberg
We recently purchased a 2020 Kia Telluride SX from Spring Valley Chevy in Minnesota, and we couldn’t be more pleased with the experience. Shopping from out of state (Illinois) can be stressful, but Neysa, our salesperson, made the entire process painless and incredibly smooth. Not only did she answer all of our questions quickly and honestly, but she also arranged to have the vehicle delivered right to our doorstep—a huge convenience that really set this dealership apart. The price was extremely fair and beat out every dealer we contacted in Illinois. On top of that, the vehicle came with a powertrain warranty, giving us extra peace of mind. Highly recommend Spring Valley Chevy and especially Neysa if you’re looking for a professional, no-hassle buying experience—even from out of state!
Posted on Google by Hernan Magana
Super friendly and professional. Did a great job of walking through all the points of my inspection and recommendations. Didn't feel pressured and left informed. Will be going back again.
Posted on Google by Kristen Streit
John was extremely helpful in resolving the issues I had with my car at a reasonable cost and in a timely manner! He represents Subaru of Rochester very well!
Posted on Google by Carl Willis
John is responsive. He answered my questions promptly. I felt comfortable with him. Recommended service person!
Posted on Google by Osamu Nakayama
Got it in immediately and got nit out next day. Very appreciative.
Posted on Google by Jason Murphy
Extremely courteous, complete and comprehensive service - my service was so quick but even still I was informed of progress and state of car filters. Excellent!
Posted on Google by Kathleen Harrington
Elliot was super. I have never experienced a car salesman as thorough and accommodating as Elliott. Answered all questions. Toured us through the whole facility. Jake and Jeremiah also so personable and helpful. No pressure from anyone. We drove out with a Crosstrek Wilderness. We love it. Just took our Crosstrek in for its first oil change (which was free). I was in and out in about 30 minutes. This dealership really makes the extra effort to make you happy.
Posted on Google by Brad Goudy
Outstanding service.
Posted on Google by dj whitco
Tegin allways gives me all the info regarding my truck and all my must do’s and don’ts. I love my service at Nissan of Rochester.
Posted on Google by Hector Cerra
My visit to Subaru for a 60,000 mile check was very positive. Everything was explained to me before any work was done on the car, all my questions were answered. Thank you Tom
Posted on Google by Claire Abbott
Had our Forester serviced at Penz Subaru in Rochester. Great service with communication throughout the day when it was getting serviced. They communicate via text which was convenient during my work day. Their van service is very convenient. When I’ve had service that has taken a few days I’ve been able to rent a car.
Posted on Google by Bryan Wattier
Very friendly staff with great service !!!
Posted on Google by Mateo Vasquez
Super friendly and no nonsense sales experience. Ian did a great job of explaining our options and answering any questions we had!
Posted on Google by Christy Bateman
Very friendly & welcoming. They did all of the maintenance checks besides oil change & tire rotation . GREATEST coffee machine plus snacks.
Posted on Google by Jeanne Pahl
Absolutely positive experience. Trevor is a great representative and an asset to the service business.
Posted on Google by Wayne Kubicek
Outstanding customer service
Posted on Google by Aaron
Took care of my needs. Service was great as always!!
Posted on Google by Carrie G
Thank you to my trusty service advisor Tegin who went above and beyond with some recent repairs my car needed. It was a couple things not covered by my extended warranty--though he worked hard with the warranty company to try and get them to change their mind (they wouldn't). I was able to get in a few days earlier than planned once the part arrived. I like that I have a consistent individual that I trust to handle my car repairs. Everyone I encounter there in the service department is helpful. Check them out!
Posted on Google by Kristi Sorensen
Great service team and very friendly.
Posted on Google by Matt Kenworthy
I called to get parts to do work myself and was told I had an extended warranty so took my car in and they took care of the issue at no cost to me. I love my forester and was very pleased with the whole process as I purchased it. Now a little over a year later and even with the issue of a broken down car I am even more of a Subaru lover. All the people at Penz Subaru are great to work with will deal with them again and will gladly tell others to give them an opportunity .Great job.
Posted on Google by Craig Olevson
Thank you Subaru of Rochester for your excellent service. Buying a car is a major purchase decision. I appreciate your knowledge and support to match me with the right vehicle for my needs and taste. My new Crosstrek is oh so fun to drive!
Posted on Google by Melissa Schmid
I recently had the pleasure of working with Isaih during my car-buying experience, and I couldn’t be more satisfied. From the moment I walked in, he treated me with genuine respect and patience, never once making me feel rushed or pressured. What stood out the most was how not pushy he was — a rare quality in the car sales world. He took the time to listen to my needs, answered all of my questions honestly, and gave me the space to make decisions on my own terms. If you're looking for a trustworthy, respectful, and easygoing car salesman, I highly recommend Isaih. He truly made a typically stressful experience feel comfortable and even enjoyable.
Posted on Google by Davey Honda
Prompt professional service exceeded my expectations. The vehicle is running great, and the service costs were reasonable. Thank you.
Posted on Google by Mark H. Harris
I had an amazing car-buying experience at Subaru of Rochester—truly the least stressful one I’ve ever had. I worked with Collins, and from the moment I walked in, I felt completely respected. I went in alone as a younger woman, which can sometimes feel intimidating at dealerships, but there was absolutely no pressure at any point. Collins was kind, open, and refreshingly honest. What really stood out to me was how transparent he was about pricing. Everything was clearly laid out and explained upfront, with no hidden fees or surprises. I felt incredibly well-informed about all of my options, but never once did I feel pushed toward upgrades or add-ons. He made sure I understood everything and felt comfortable throughout the process. It was clear that Collins genuinely wanted me to make the best decision for me, not just close a sale. I left feeling confident, respected, and genuinely happy with my purchase. I can’t recommend Collins or Subaru of Rochester enough—especially if you're looking for a calm, clear, and supportive car-buying experience.
Posted on Google by Lauren Stelpflug
David at the Service center is so easy to work with. He kept me informed every step of the repair. Thanks to the repair guys who really had a tedious job of replacing all my wires! You all were awesome!
Posted on Google by Rebecca K
Arizona was great to work with! She found a vehicle that will work perfectly for me and was super friendly and helpful!
Posted on Google by Kim Heins
Great Service
Posted on Google by Chad Ruby
Fast, friendly, accurate. No judgement. No hard sell.
Posted on Google by John Henckel
Nicola went above and beyond my expectations of excellent customer service and kept me informed of the progress of my vehicle and provided a detailed report of all diagnostic needed to safely keep my vehicle in working order. Thank you again and will see you in the near future for preventative services.
Posted on Google by James Pacelli
Sue is always wonderful to work with. Got my vehicle in on the scheduled time and out on time too. She is a gem. Website to schedule wasn't working so called got appt and they since have fixed it.
Posted on Google by Barb Kruger
Always a good experience at Subaru of Rochester. Levi went above and beyond taking care of me and answering any questions I had.
Posted on Google by Kane
Amy was my Love-Encore Representative for my new Subaru from Rochester, MN. She is so unbelieveably knowledgeable! As well as professional and thorough. She was patient with my questions and confirmed my understsnding on more detailed items. I am a very satisfied customer. Amy even offered to answer questions that popnup even after our official appointment day has passed. Thank you Amy and thank you to all the great team at Subaru in Rochester.
Posted on Google by Bobbie Jeanne
David and the Subaru Auto Service Team did a great job servicing my vehicle! He provided recommendations for the future along with detailing current issues that could arise. The complimentary car wash was a plus as well!
Posted on Google by Santoria Rice
We had a great experience working with Elliott at Subaru of Rochester! He made the buying process so easy, and was able to take care of just about everything over the phone before we made the long trip there. Everyone at the dealership was very friendly from the time we walked in. Great dealership to work with; will definitely go back for future vehicles.
Posted on Google by Brittany Paulsen
Subaru of Rochester Service team is excellent! Madysen is awesome and great to work with. Would highly recommend them.
Posted on Google by Cynthia Gilbert
Excellent service! Ricky very helpful.
Posted on Google by David Sippel
Just brought my car in for a recall. Pleasantly was not heavy-handed into more expensive repairs. That is always appreciated.
Posted on Google by Dennis Marino
More than I expected, but necessary for my warranty. David was very polite l, helpful, and cheerful. Everything was taken care of and explained well. I was very happy with my service
Posted on Google by Karen Sheski
It was a very friendly and comfortable experience. Staff is very accommodating to our needs and timely took care of us.
Posted on Google by Joseph Rowekamp
Great people and great service.
Posted on Google by Jeff Atwood
Fast friendly service!
Posted on Google by Dawn Olstad
Ricky did an awesome job clearly outlining the service needed for my Impreza and then took care of my needs (provided a loaner car) while completing the job. Thank you Subaru of Rochester and Ricky in particular.
Posted on Google by Mike Kunka
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Posted on Google by Steve Franks
Collins listened to what my needs were, and didn't try to put me in something I wouldn't be happy with. The team was very helpful and considerate. Thank you Subaru of Rochester!
Posted on Google by Colin L
When buying my car Ian was very kind and inviting, he made us feel as if we had known him for years as he made jokes with us. Ian made my parents and I feel very welcomed and at ease with loaning my first car from a dealership. Ian made the process very easy and explained every detail of the steps on loaning a vehicle. He was kind even though he was jumping between two customers which I believe was more than likely stressful. I decided to try out two vehicles and both times I had gotten in the driver seat he explained where everything in the car was located at. I had decided to go with the first car I had drove and he gave me a first bump and told me it was a pleasure being able to help me find a car I loved. As someone who has severe social anxiety and can’t be in places with people I do not know for long, Ian made it feel like a second home and continuously checked up on my parents and I and I was able to stay and not need a break the entire process of signing papers and other things that were needed for me to be able to drive the car home. I had a wonderful experience loaning my car and would definitely recommend it to anyone wanting a new car!
Posted on Google by Lexus Jorgenson
Give us the best deal and make sure the car runs well and looks good inside out.
Posted on Google by Jamie Larson
The whole experience of dealing with Subaru of Rochester was excellent. They are friendly, knowledgeable, efficient and fair. We have purchased several vehicles from this dealership and every time we go there the service just gets better and better.
Posted on Google by Erica Martin
Excellent with covering items needed. Friendly service and discount applied! Car driving beautifully! Many thanks. Nicola took personal interest and communicated with texts with car ready on time for pickup! Nice!
Posted on Google by Heidi Bardsley
We had a great experience looking for our next vehicle. Collins did a great job of listening to our needs, giving us space, and finding options for us. Jeremiah, in Finace, also did a great job of explaining our options and working with us. We are so happy with our new baby! Plus we were pleasantly surprised by all of the kind follow up. Thank you, Subaru of Rochester team!
Posted on Google by Diane Chalmers
We bought a jeep from Arizona she when through everything with us to make sure that would work for what we needed. She stay till way late to make sure we got everything we need. Thank you so much for all our help. If you are in need of a car really suggest seeing Arizona.
Posted on Google by Davie Coslow
I was very pleased with the service I received at this dealership on my 2023 Ariya on this visit. The Service Manager Tegin was very friendly and helpful as always, explaining the process and going over my options thoroughly and professionally.
Posted on Google by Jeff Overly
Mike was great to work with. Explained issue at hand and recommendations. Great communication!
Posted on Google by Jennifer Curtis
Professional service Efficient and friendly staff Done right
Posted on Google by Robert Burke
Precise, punctual, professional.
Posted on Google by paola sandroni
Excellent service and attention to detail. Frequent updates and information provided to customers awaiting completion of service on vehicle.
Posted on Google by Jane Sidwell
Best car buying experience I have ever had! Thank You Collins and Subaru of Rochester!
Posted on Google by Lori Hall
Everyone at Subaru of Rochester is extremely helpful and knowledgeable. When I’m waiting, they let me know often about the progress and I never have that feeling that I’ve been forgotten or that they are working on other customers vehicles and letting me rot in the waiting room.
Posted on Google by Susan Curtis
Always receive excellent service!
Posted on Google by Janet Betz
Exceptional service as always. Rickey was super helpful and thorough.
Posted on Google by Maggie A
Buy a car from Esad. Sent him a text on Thursday night telling him what I wanted and minutes later he had something. On Friday we did all the paperwork virtually and by 2:00 pm Saturday, I test drove the car, signed the papers and was in my way home, the proud new owner of a Subaru. Esad is a pro and will get you what you want.
Posted on Google by Nick Evert
Fue excelente la atención personalizada no dejo lugar a dudas, volverá nuevamente a usar sus servicios.
Posted on Google by Bernardo Hernandez
Easy, clean experience for buying a new car recently. Jacob was prompt, available for questions during standard hours and not, and great to work with. The vehicle was well prepped and Jacob got plenty done ahead of time to keep the appointment moving along fine.
Posted on Google by Todd Renard
Trevor did a fantastic job facilitating my Subaru Forester routine service visit this week. I've been a customer for just over 2 years and the high quality of service is always consistent and great.
Posted on Google by Donna Myers
This was my last FREE oil-change at @ 12,000 miles including 15-pt inspection and tire rotation. I appreciated that it included a live video made by the technician as he went thru all 15 pts with helpful explanation. In addition, since I live on a gravel road, I asked for the cabin filter to be changed, and it was. David said it would take about an hour to get it done and that proved accurate. We went over everything afterward and I was satisfied. I went on with my day promptly. Their shop prices are reasonable....considering they are a dealership!
Posted on Google by mairi doerr
They helped with an issue on my car.
Posted on Google by Tammy Nelson
Very professional service. The Subaru rep, David, took time to describe what types of testing would be done and the approximate cost of tuneup when we dropped off our car. Text messages kept us informed of the progress. When we went to pick up the car, the same rep went through in detail about the tuneup. We were most impressed and pleased with the rep and the experience. We have not had such good experience with getting our vehicles serviced. Thank you!
Posted on Google by Udaya Prakash
I had a fantastic experience at this Subaru store. The manager and sales associate were great to work with—extremely helpful, knowledgeable, and patient throughout the entire process. They took the time to thoroughly explain everything and answered all of my questions clearly, making sure I felt comfortable and informed at every step. I genuinely felt that they cared about helping me find a vehicle that suited my needs rather than just making a sale. From start to finish, they walked me through the process with professionalism and care. I would absolutely recommend them to anyone looking for a new vehicle.
Posted on Google by Natalie Ruegsegger
I was happy with my Subaru service. I had an oil change. They checked my tread thickness, filters, brake pads, etc, so that I know what to watch for in the future. They informed me but did not push to have this taken care of today. They did a good job.
Posted on Google by shirley rosenau
Josh, my service manager was very friendly. He made sure to touch base with me throughout the time I was there. If I had a question, Josh gladly answered it. I felt as if I were treated with respect. Seemed as if everyone there was very friendly and helpful. I feel confident that I can call on them for service any time I need it. Good dealership.
Posted on Google by Janine Corey
Great experience. Luis was so patient, very easy to work with and made it a calm purchase not an anxious experience when you are spending money on a new car. Subaru has been wonderful in follow up, making sure we know the features of the car and who to reach out to if we needed assistance. Very satisfied with our first Subaru purchase.
Posted on Google by C S
Very helpful and nice
Posted on Google by Lily Weeks
Service is overall excellent and trustworthy. Staff is always kind and respectful. I feel and believe that Subaru of Rochester takes good care of my family, myself and our Subaru Forester.
Posted on Google by Darrin Hoffman
Penz Subaru of Rochester makes having an oil change a pleasant experience. The facility is clean, the staff are friendly and helpful and the coffee/snacks are always available. I ♥️ my Subaru!
Posted on Google by Rochester MMSS
Made life buying from a distance easy!! Remote closing and actually brought vehicle to me at no additional price. Quick, no BS, easy negotiation. Thanks Shawn!
Posted on Google by jim beske
Got updates during the whole process. Smooth transaction! Thank you!
Posted on Google by Maggie Fossum
Alex was phenomenal as we ran through ALL of my options and even drove across town to look at/test drive a car.
Posted on Google by Brittany Boller
Courteous, knowledgeable, helpful. I have purchased 2 new Subaru Outbacks from them and will continue. A great car, a professional dealership.
Posted on Google by Joan Kinney
I was kept informed about the process. I was given a loaner. It was quick and easy. They are friendly and professional. I would recommend Rochester Subaru to anyone.
Posted on Google by Kathleen Reimers
This is our 4th lease from Subaru and Esad has been the person we have worked with for 3 of the 4. His knowledge and patience with us to make sure we are comfortable and happy when we drive off the lot, is unmatched by any other.
Posted on Google by Eunice Mahlum
great customer service Awesome service writer
Posted on Google by Tom Gathje
Prompt and courteous service. Checked in about additional items that needed repair. Appreciate their timely and thorough and respectful service.
Posted on Google by Cate Ness
Thanks again David! Couldn't have asked for a better Service Advisor. We will be heading back again for any services needed on our Subaru Forester.
Posted on Google by Wade Tollefson
Didn't feel rushed Came up to northeast Iowa for a birthday party for our 1 year old granddaughter and ended up buying a car at this dealership We have been looking so why not shop some more We were treated great, offered coffee or water and not pressured Would buy from Levi again he did an amazing job in customer service
Posted on Google by Tracy Sturm
© 2026 Penz Automotive Group
Share Search Results

Locations ▼