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The staff was very friendly, and knowledgeable. I fell that I was in good hands.
Posted on Google by Pam Koser
Great experience, nice car, helpful staff with no High Pressure tactics!
Posted on Google by AileenB Miller
Tegan was awesome .. she kept me informed every step of the way . Honest and friendly . Thanks tegan !
Posted on Google by Todd Rubin
The service was very good. Pleased with my Subaru 6 mo service & maintenance . Fran
Posted on Google by Fran Gillich
Incredible experience! Staff was knowledgeable, making sure all of my questions were answered. They also made sure to provide enough space throughout so I could think things through privately. Not once did I feel like the employees were trying to push a car purchase on me! Overall Subaru at Rochester SW is extraordinary professional and those who work there genuinely care about finding the right vehicle for you!
Posted on Google by Paige Kies
Thanks for taking care of my car, they check everything just to make sure we are comfortable and able to find the best deal. I appreciate the service system and How Mike was so kind teaching me and going through the worksheet that they applied to the car. I recommend Nissan!!
Posted on Google by Mohammad Zaim
I felt very comfortable purchasing my vehicle here! Esad was kind and eager to help, but did not make me feel pressured at any point. I'm really happy with my decision and would definitely recommend this dealership and Esad to anyone shopping for a vehicle!
Posted on Google by Mike
Everyone at GMC of Rochester has been a pleasure to work with. Lilly was very accommodating to schedule me for an oil change and spare key FOB on short notice. The mechanics are very professional, knowledgeable, and kept me updated on the status of my vehicle. I highly recommend bringing your vehicle here. I have had terrible experiences with other dealerships and it’s refreshing to see what a well run dealership looks like. Keep up the great work!
Posted on Google by Jeff Schoonover
They really went above and beyond to make sure I left there happy. I will definitely be going back for a future vehicle n I couldn’t be happier with my purchase. For any little bump we had along the path they made it right and made me feel truly appreciated as a customer. 10/10 sales service in my opinion.
Posted on Google by Chris Pruitt
Trevor was very helpful to take care of my needs. He went thru in detail very carefully and pointed out what needs to be done. Great job and highly recommended
Posted on Google by Tu Vo
I am really appreciate everything, sale my car and buying new Subaru Outback, all process is smoothly and easy, everyone is friendly and helpful. I am strongly recommended for Subaru of Rochester. Thank you all Aung Latt
Posted on Google by Aung Latt
Clayton helped me out. He was great at what he does. Very nice, polite and non-pushy place all around. Calley recommend coming here to buy a vehicle!
Posted on Google by Brittiny Morris
Ben and the team were great. They took care of everything quickly and were great to work with. Very responsive communication and the shuttle service were much appreciated!
Posted on Google by Will Humphrey
Great service from Mike. He went above and beyond.
Posted on Google by Brian Briggs
Car shopping usually feels like an all-day affair—but not at Nissan, and definitely not with Jesse F. and Shawn. From start to finish, the experience was seamless. Jesse F. was absolutely fantastic to work with! Friendly, professional, and listened to what we needed. I never felt rushed or pressured, just genuinely supported throughout the whole process. Shawn was equally helpful and made the lease process super efficient. We were in and out in no time, and I left feeling completely confident in our decision. If you're looking for a hassle-free car buying or leasing experience, go see Jesse F and Shawn. They truly make it easy
Posted on Google by Briana Wiertzema
From my experiences this place is top notch for customer experience. Snacks, beverages, WiFi, comfy chairs, clean restrooms and technicians that keep you informed of repair progress. Shuttle service is also offered if it’s convenient for you!
Posted on Google by Tara Phelps
Isaih was excellent to work with in my recent Subaru purchase. He was extremely knowledgeable and professional throughout the entire process. Isaih made buying and trading in a car seamless and felt very comfortable and confident in my transaction with him. Everyone at the dealership was helpful and friendly. I highly recommend reaching out to Isiah if you’re looking for a new or used car!
Posted on Google by kathy
super very nice 100%
Posted on Google by Carlos De La Paz
Was a very straightforward process to buy a new car. I. Want to thank Anllelica for all her help.
Posted on Google by Tom Jirschele
Alex is very knowledgeable about all the products I was Interested in. Low pressure, and easy to work with. He took the time to show me options that I might not have considered, ultimately resulting in me purchasing my second Forester.
Posted on Google by Richard Schuh
Great and fast service!
Posted on Google by Matt and Jennifer Simon
Great people to work with
Posted on Google by Levi Hershberger
Mike at Nissan Rochester mn helped us with a wheelbearng that didn't come for 2 months. He did everything he could to make us happy. Provided a car during the whole time... Excellent customer service!!Thanks again. MIKE! Lee and Mary Wierschem.
Posted on Google by Lee Wierschem
Excellent customer service at Penz Subaru! Came in late in day with an alternator hard-down failure that luckily occurred while I was at Shoppes on Maine. They provided a brand new 2025 Outback as a loaner vehicle on the spot at no cost. They had my car repaired before 5PM the next day, at an incredibly fair price, and had even run my car through their car wash, also at no charge. I shared with one of my relatives that if they are looking for a car, they should buy from Penz Subaru if for no other reason than the service. I hope they are able to continue this level of service in perpetuity. I was quite frankly amazed.
Posted on Google by Jerome Taubel
We helped our daughter purchase a 2017 Legacy. Isaih Handy was our salesman, and he was awesome to work with. The process was quick and painless. With their lifetime powertrain warranty on new models, I will be looking to buy from them in the near future.
Posted on Google by Mark C (Sparky)
Recently purchased a car and had an amazing experience. Staff was super helpful and friendly, especially Elliot, who was kind enough to guide me through most of the process and answer all the questions that I had. Highly recommend!
Posted on Google by Mauricio Villegas
Ava, Alex, and Kevin were phenomenal! They fully explained everything - from the vehicle feature during test drives to the final paperwork, I appreciated how they worked to find all the available deals/rebates to make the bottom line more affordable. Thank you for making my new car purchase so stress free!
Posted on Google by Elizabeth Rice
We just picked up our 2025 Subaru Forester Hybrid two days ago and the next day we drove to central Wisconsin for a family Easter weekend. We enjoyed the experience totally! We enjoyed experiencing all the safety features while driving both four and two lane roads. And we laughed when I accidentally turned on the heated seats that weren’t needed at the time. We forgot where the button was to open the gas tank and looked it up in the manual. When I drove the car home we had a heavy rain storm and I really appreciated the automatic speed of the windshield wipers. Also, we truly appreciated our salesman Alex and the finance manager Meg. We went for all the bells and whistles for this hybrid vehicle and are so glad we did. We feel very safe and we love it. Thank you Subaru for making a hybrid SUV. This coming from a former Toyota Prius owner. Teri & Michael Kenowski
Posted on Google by Teri Kenowski
Very pleased with my experience. Plan to continue to take my Subaru here for service.
Posted on Google by Charles Schade
Excellent and very personable.
Posted on Google by Annette Johnson
Everything and everyone so helpful, only thing to complain about paperwork took way to long. Otherwise great experience
Posted on Google by Rita Todd
I should have bought Nissan. I had urgent issues with my Subaru and they couldn't get me in, so they sent me to their partner Nissan dealership. WOW. I went back rather than to the Subaru dealership because of how great their service was. They were perfectly communicative - not too much, not too little (or nothing at all). Explained everything well. Treated me with kindness and respect. Cared about my time. They got me into a rental as soon as their shuttle returned me off from work. They were honest about timing, what I needed to have done now, what could wait, and pricing. Would return again. Thanks Nicola and Jacob!
Posted on Google by N M
I drove 2 1/2 hours to test drive and potentially purchase a truck that I had found online two days prior. The sales man Ian was quick to respond at night when I didn’t expect anyone to be reaching back out to me. The next day he stayed in contact with me and got all the information and even additional pictures I asked for before making a long trip to check out a truck. The day of there was a hiccup with the truck, but the team stayed in contact with me and did all they could to make sure I was well taken care of. I talked to about 3-4 people pertaining to the issue that arose that morning, which to me meant that everyone was thoroughly involved and wanted to make sure that I was satisfied with my purchase. After speaking with the VP, sales manager, and my salesman, it was clear I would be happy with my purchase. They are great to work with and would highly recommend to anyone I know if they are in the market for a new and used vehicle. And their inventory is very appealing all around.
Posted on Google by Ray Pooler
Had to canceled my original oil change due to work schedule change . Called them today as I was leaving for Chicago tomorrow and they squeezed me in for my oil change ! Much appreciate ! Love doing business with Nissan in Rochester
Posted on Google by Melissa Moe
Esad was very helpful and so was his manager Jake Super happy with my new car
Posted on Google by Grant Rosin
I am always able to get an appointment when I need it. They are fast and keep me updated on what’s going on. Also willing to shuttle you, if needed. Friendly staff.
Posted on Google by Becky McMahon
Madysen was wonderful. The dealership did a fantastic job of keeping me updated.
Posted on Google by Lori Tracy
Mike, Nicola, and Tegin were amazing in helping me out in a pinch. Great Job guys. Definitely recommend getting your service done here.
Posted on Google by Arizona Williams
Service was fast and efficient. David was excellent! A good communicator.
Posted on Google by Ray Frick
A nearby automobile dealer where I have leased at least four vehicles without problem and met many fine people !
Posted on Google by Michael Nardine
Quick, easy and professional service. We've never had a better car buying experience.
Posted on Google by Tahnee Hoekstra
Elliot was fantastic! He helped me find a car with exactly what I needed. He was extremely knowledgeable and pleasant to talk with, not pushy at all. The buying process from beginning to end was quick, efficient and informative. If anyone needs a car I HIGHLY recommend talking with Elliot at Subaru of Rochester!
Posted on Google by Cheyenne Meek
Always great service at Rochester Subaru. Recently bought a new 2025 Outback, my second and love it. Fantastic sales team, service and customer service. They stand behind their product and work.
Posted on Google by Dalene Kitslaar
This is the third time I’ve purchased a car Anllelica and my first Subaru! I’m delighted with my new Crosstrek. Working with Anllelica is always a pleasure - she is knowledgeable & efficient but not pushy. She really listens to what the customer wants and then strives to deliver it.
Posted on Google by Gwen Hogan
Service was excellent. Work me in without an appointment.
Posted on Google by Brian Hansen
Service performed very smoothly and efficiently. Very comfortable waiting area with WiFi, snacks and work stations.
Posted on Google by Henry Schiller
Sue was great from check in to check out! Service with a smile is contagious and had me leaving with a smile… :)
Posted on Google by Fritz Banfield
I bring my Infiniti here for regular maintenance and it’s easy, they do good work and are friendly. Highly recommend!
Posted on Google by Jami Shull
David kept informed of progress, helpful and friendly.
Posted on Google by Steve B
Nicola and the crew at Nissan are a pleasure to work with! Wouldn’t consider any other place
Posted on Google by Raegen Hartman
Subaru of Rochester and their GM Jake Fratzke are amazing to work with! They come with solutions and make Subaru ownership a breeze. So happy I come here for my vehicle needs and servicing. - Kaitlin Hammerer(Friesland)
Posted on Google by Kaitlin Friesland
I just purchased a car from Subaru and had an amazing experience from start to finish. The staff was super friendly, knowledgeable, and made the entire process smooth and stress-free. They really took the time to answer all my questions and helped me find the perfect vehicle for my needs. No pressure, no runaround — just honest service and great vibes. Shoutout to Anllelica for going above and beyond. I highly recommend this dealership if you’re looking for a car and want to feel taken care of. Definitely earned my business for the future!
Posted on Google by The Barber Lounge
The service was very good. I went in for service service recommendation from previous visit. They took me right in, told me the length of time, supplied me with loaner vehicle and kept me informed throughout. Then went over future maintenance that needs addressing and did not push any needless maintenance.
Posted on Google by David Cady
Appreciate all of the team members at GMC of Rochester. They were more than accommodating, worked with us to get what we were looking for, and truly went above and beyond to earn our business. We will definitely purchase from again.
Posted on Google by Todd Hornberg
Nicola was the best! Super helpful and answered all the questions I had in mind. Nissan of Rochester North has definitely gained a longtime customer :)
Posted on Google by Nyayiik Chan
Excellent experience with this dealership. I have purchased multiple cars here, and have been a customer for over a decade. Luis in sales always finds a way to get the best deal, and the service department is exceptional. My latest forester recently needed some work, and once again, John in service, made the experience easy, convenient and transparent. Subarus are great to begin with, but this dealership makes driving them even better.
Posted on Google by olga sarmento
Hi Brennen; Thank you for all you did to make our purchase of our new Subaru. Many times, in the process you made it enjoyable to find the vehicle we wanted. You went out of your way to explain all our options and Questions. Your personality and knowledge of all proceedings made this purchase enjoyable. Thank you very Much.
Posted on Google by Steve Horvat
Very professional and reasonable. Overall good experience.
Posted on Google by משה Mo
Super helpful and fast. A great experience. :)
Posted on Google by Mary Sutton
Fantastic and very friendly service! Ryan went above and beyond to help us get settled with the car we had our eye on and the whole team came together to make it happen!
Posted on Google by Colleen Marchiniak
Excellent service!! Service advisor Nicola went above and beyond to assure my comfort, while I waited for my car maintenance!
Posted on Google by Heather C.
Nicola from Nissan rochester is really good at her job.She's very knowledgeable and passionate on what she's been doing.
Posted on Google by Ana Katrina Butalid
Luis Velez and Caleb Toney were great people to work with....My son bought his first car a 2025 Crosstrek and couldn't be happier..The staff was easy to work with and even sent cookies and a Subaru mug to the house...."Love what you drive"
Posted on Google by Kevin and Sue Aarhus
The staff at Chevrolet of Spring Valley was awesome. Clayton helped me navigate the whole process of purchasing a vehicle and made it a great experience!!
Posted on Google by Laurie Hendrickson
good
Posted on Google by Richard Maki
Esad was very helpful and pleasant to work with. We had a great experience. Listened to what we were thinking and provided information. Was not pushy at all. He was up front about what he knew about engine components. Overall a very great experience.
Posted on Google by Carina B
Excellent service and communication! Appreciate John who coordinated the visit to get window fixed!
Posted on Google by Marcia R
Easy access, friendly staff, great service.
Posted on Google by Linda Paradise
This was our second lease, and our experience was fine.
Posted on Google by Wade Bright
Everyone involved was extremely nice and professional!! We were kept informed of every step of the repairs and all work was done very quickly! Maddysen was fantastic!
Posted on Google by Danny O'Connor
We were very satisfied with our first service experience at Nissan Rochester. Tegin was awesome in helping us review the inspection report and interpreting the results. Although this dealership is well over an hour away, we definitely will be back.
Posted on Google by Richard Leake
David P. Is an excellent Service Rep. Kept me informed during the entire process and made everything very clear. Both while waiting at the dealership and via text/phone. Recommendations are just that and the final decision is mine without pressure. He and the service tech did a lot of research and extra work into a warranty issue as well. Waiting area is set up w work stations if needed. This dealership welcomes dogs both inside and a play area outside. They even let my dog ride the courtesy car home when an unexpected issue arose, so bring your own towel just in case, although I’m sure they’d spring for a disposable seat cover.
Posted on Google by Lisa A.
Awesome service always
Posted on Google by Mary Bredesen
Everyone was courteous and friendly. My salesman, John, listened to me and found me my perfect SUV!! I had a wonderful time with John, and the finance gentleman. I think his name was Austin. A very pleasant transaction! When the time comes to trade-in, I am coming back to GMC of Rochester!!
Posted on Google by Elizabaeth Cutler
Thorough service and provided a loner vehicle since they were running late.
Posted on Google by Scott Jensen
Ryan was very knowledgeable and also assisted me with setting up the computer etc. Very friendly and I would definitely recommend him and the entire team to anyone looking for a vehicle and a good deal.
Posted on Google by Doug Flaby
I had a good experience at Nissan. It was a long wait to purchase the car but the besides that the customer service was great. Gavin helped me out a lot and offered to get the paperwork signed by my co-signer in the cities so I could take the car home that day.
Posted on Google by Mikaylaraes 18
Contacted Al Boyson, who we have dealt with on numerous other occasions, and told him what kind of a pre-owned vehicle we were looking. He got back to us the next day with several alternatives. We met with Al and test drove a Buick Encore. We contacted Al the next day and told him we wanted it. The vehicle was ready for us the next day and with the trade-in value of our Corolla, the deal was closed. To Al, Mike, and Isaac...thanks very much.
Posted on Google by Jim Deutschle
Daniel was easy to work with while getting my car serviced today! I had a very positive experience at this location!
Posted on Google by Madison Hahn
Excellent customer service during my oil change. Sue was exceptionally polite and communicative during my visit.
Posted on Google by Alan McEwan
Worked with Ryan, very very helpful and honest through the whole process. Made first time car buying a much less stressful experience.
Posted on Google by Alexa Denson
Ryan Young is awesome !!! Very pleasant to deal with!!!
Posted on Google by Russ Rice
Mike and Nicole are great to work with. This is my 4th service visit and I am treated with so much dignity and respect and your garage staff get my vehicle in/out ASAP. I would highly recommend this garage to anyone!
Posted on Google by Judi Soule
Great service (oil change & tire rotation) at a great price with a free car wash, friendly staff and shuttle service.
Posted on Google by Bert Otto
Easy scheduling, fair price, professional staff, nice waiting area with coffee and snacks.
Posted on Google by Jeffrey Tenner
We traded in a GMC pick up for a 2020 GMC SLT Pick Up and Ryan jumped up and greeted us right when we walked in the door with a great attitude the whole time. We also delt with the CFO, and a Issac in finance. Everyone was great! Couple thing we could suggest: -Turn around time in selling a vehicle - Pick up- when a customer has requests that everyone agrees on have it all ready to go when they walk into the door. Otherwise everything was great and come to find out Ryan has only been at this job for a couple months and is absolutely killing it!
Posted on Google by Chas Schroht
I recently bought truck from GMC and just took it in for my first oil change. It was by far the best experience I’ve had with a service department at a dealership. Sue helped me with everything and it’s the first time I’ve left a dealership happier than when I arrived to get my vehicle serviced. I will continue to use them for my vehicle service and will always go through Sue!
Posted on Google by Jerad Miner
I was kept up-to-date on the progress of my car. When it needed more than thought, Keith was gracious enough to handle all the insurance work for me. The service was wonderful!
Posted on Google by Chris Bushaw
March 2025...Mike was GREAT! Explained everything well. And when the tech was doing the inspection and found a cracked control arm, Mike recommended the service to do. And he already knew they had the replacement parts so I was able to get my car back the same day. (Only glitch was that my key was hiding inside the car between the console and the passenger seat. Next time, put the key in the customers hand :-) 10 gold stars! (Woulda been 11 if I hadn't had to search my car's interior for the key. Also found a few old apple cores and a really old French fry.) Oct 2024...11 gold stars! Brought in my 2015 Altima for a normal lube, oil, filter replacement. When making the appointment online, the 80,000 service was recommended. Steven the service writer noticed the writer blades were streaking so he added those to be replaced. Once they did the inspection, they noticed a missing heat shield clamp and a burned out side market light. They fixed/replaced those also. Super service! Great people! Thank you!
Posted on Google by Mike Temple
% best experience of adulting I've ever had!! Thank you, Arizona, so so so much! You and Dominic were absolutely amazing. You made getting my license back way easier than I expected. Thank you all for treating me with respect. If anyone is looking for a car, I'm sending them your way! I can't say thank you enough!! THANK YOU!!!!
Posted on Google by Katie Briggs
I have been taking my 370z and Kia Optima to Nissan of Rochester for years. Recently took in the Kia for brakes and, as always, it was an extremely pleasant and smooth experience. Their Service Department, ran by Mike and his Team of professionals, is top notch. It is obvious that they are committed to their customers. There are dozens of quality shops in Rochester but we will continue to take our vehicles here because they are able to differentiate themselves against their competition with consistency in their attention to detail, competitive pricing, quick turnaround, and quality craftsmanship. We highly recommend Nissan of Rochester to others looking for advanced services or a simple oil or brake job. Job well done, Team Nissan! We appreciate you.
Posted on Google by Brian Golish
Very pleasant experience. Sue was super nice, made everything very easy for us. Waiting room. Was very nice as well. Didn't take long & we were done. Would recommend GMC of Rochester to anyone.
Posted on Google by Peggy Burrichter
I have bought a lot of vehicles in the past and this was the best buying experience I have ever had! All the staff was amazing to work with! Will definitely buy from in the future.
Posted on Google by Jonathan Chicos
Great experience, Daniel in the service department, answered all my questions and made me feel that GMC really cared about my vehicle. Will continue to be a loyal customer!
Posted on Google by Ryan Kasel
Very nice people
Posted on Google by Merlyn Nelson
Very happy with the service and explanation of what needs to be next. The technician who met with me was very helpful.
Posted on Google by Susan King
Arizona was very helpful and personable and made the buying experience painless! Thank you for finding exactly what I wanted - I’m super happy with my rogue.
Posted on Google by jessica rose
Our sales person was very helpful, professional, personable, knowledgeable, and efficient. Jon was a pleasure to work with, he went above and beyond to make sure that our experience was the best it could be.
Posted on Google by Cathy Burt
After traveling to Rochester my service light came on. I called to make an appointment and they were able to fit me in quickly. Everyone was great, specifically Nicola. She answered all of my questions and explained in detail everything that will be done. 5 stars isn't enough.
Posted on Google by randa A
The service department worked around my changing schedule to get my car in early in order to and put the Diamond Fusion on my windshield. They are the most dependable service group I have ever worked with.
Posted on Google by Mark Belli
SO MANY SNACK AND BEVERAGE OPTIONS! Thank you, it makes our hearts warm.
Posted on Google by Katherine Rose Blanchard
Emily and the rest of the penz team are amazing. Wonderful experience will be buying from Subaru of rochester again
Posted on Google by Adam Koelsch
I had a great experience with Subaru of Rochester. Everyone was kind, professional, punctual, and fair throughout the entire process. Jordan, the salesman, was extremely helpful and made the buying experience easy and comfortable. Jeremiah, the accountant, was also great to work with and made the paperwork straightforward and hassle-free. It’s refreshing to deal with a dealership that treats its customers with respect and doesn’t make you feel pressured. I really appreciate the way I was treated and would definitely recommend Subaru of Rochester to anyone looking for a vehicle. Jordan and Jeremiah both deserve recognition for making this such a positive experience! Thank you again guys!
Posted on Google by Robert Corleone
Amazing customer service from start to finish. Our salesman Gaborik was awesome.
Posted on Google by Alan Anderson
★★★★★ I had a great experience purchasing my car from Ian Bergstrom at GMC Rochester. Ian was professional, knowledgeable, patient, and genuinely made the entire process feel easy and stress-free. He took the time to answer all of my questions without ever making me feel pressured, which I really appreciated. After a pretty stressful car situation, Ian helped turn things around and got me into a vehicle I’m really happy with. He clearly knows his stuff—and somehow managed to make buying a car almost enjoyable, which I’m pretty sure should be listed as a special skill on his résumé. I would absolutely recommend Ian to anyone looking for a vehicle. Great guy, great service, and a great experience from start to finish. Thank you, Ian!
Posted on Google by Tirzah Lemire
We have been Subaru customers for a long time and recently purchased a new vehicle. The process went pretty smoothly. We especially enjoyed working with Olivia in Sales. She is very personable, knowledgeable and enthusiastic. We could tell she enjoys doing her job!
Posted on Google by Mary Smisek
Great experience got me in on time. Great people!
Posted on Google by Robert Baarsch
Ian was great. Very kind and knowledgeable. Made it an easy process. Thank you!
Posted on Google by Ben Labathe
I couldn’t recommend this dealership more. We worked with Isaih, who is hands down the best salesperson I’ve ever dealt with—professional, knowledgeable, hilarious, and an incredible communicator. Before our test drive, he pulled the car up, opened every door, and walked us through the features step-by-step. The team at Subaru of Rochester genuinely cares about your experience and works hard to help you find a car that fits your specific needs and budget. Unlike the rushed Honda buying experience across town—where I literally spent today peeling their dealer badge off my car—Subaru actually lets you take your time. Having bought multiple cars in Rochester, Subaru is in a league of its own. For first time Subaru owners, we couldn’t be more happy. Highly recommend!
Posted on Google by Travis Miller
Good experience buying a car at Nissan of Rochester (Jesse helped us).I appreciated that they were not pushy.
Posted on Google by Teresa Fox
Isaih Handy was fantastic with everything leading up to final pick-up date. Would definitely do business with him again.
Posted on Google by Amanda Kammrad
It was easy to book an appointment. We were able to go through different settings and preferences on a new vehicle we had purchased. Amy was very helpful and knowledgeable which helped me get more comfortable with the vehicle.
Posted on Google by Steve Franks
The staff there is wonderful! They let us do test drives and gave us a chance to make the best decision. We love our 2026 Nissan Pathfinder!! Thank you!
Posted on Google by Judy Eidness
Great service as usual, when I bought in my 2025 Buick Encore GX for 15,000 mile routine maintenance service. Zach Wallway was thorough and patient went over all the recommended service components.
Posted on Google by Joseph Yao
My husband and I recently bought the 2026 Crosstrek Hybrid from this Subaru dealership. From the beginning to the end, it was a very positive experience. We had done some research on the car model we were interested in and we dropped by the dealership to see if we could do test drive. Emily was so helpful and did not make us feel pressured during the process. We are so happy with our purchase and with the customer service. Everyone was so friendly!
Posted on Google by Hannah Valencia
It was a wonderful experience. Had shopped the. Internet for vehicles and pricing. Needed to physically see the different models and trim packages. We live in Red Wing and Rochester was closer. The plan was to visit different dealerships and shop. The staff and salespeople at Penz were very friendly. Not pushy. Very accommodating as we looked and test drove 4-6 vehicles. Our salesman ,Gbaorik,was very helpful. If he didn't have the answers,he sought it out quickly. He made it our experience and did a great job. The financing is a whole nother part to the buy. But, Ally,was very professional, not pushy and ww talked through what we wanted for plans and she had good feedback without making us feel uncomfortable if I said "No thanks."i It takes time to buy that car you want,but we finalized and walked out feeling good about the whole experience. It's been awhile since we did a vehicle purchase,especially new. But,they were excellent.
Posted on Google by Jim Kirk
Excellent experience! I have told all of my friends. The customer service tops all. It's immaculate inside and they serve coffee, etc A very nice touch. They support the community in multiple facets. They are very generous to support other great causes. I am in love with my car. I hadn't originally planned on buying a Subaru but I am sold on this whole situation. And they follow up with everything. If you need a vehicle this is the place to go. Hands down. Their theme is "LOVE" and this is evident. Christianity is part of their life and it shows. Praise God for that! Vickie Gross
Posted on Google by Vickie Gross
Fast and friendly service
Posted on Google by Steve Durst
Good experience buying from GMC of Rochester last week. Vehicle was as expected and the guys and gal were real easy to converse with. They make you feel comfortable and it was a nice easy process. Would recommend 👌
Posted on Google by Jonathan Shelton
Great staff!! Super kind and helpful! Best dealership I’ve ever worked with in my whole life!
Posted on Google by Lori Lee
All staff very helpful and friendly. Made the deal go fast and easy!
Posted on Google by Alex Opatz
Great experience.
Posted on Google by Brenda Bangs
they stayed open late for me to drive from Rochester, did everything they could for me to have a lower payment! I am very pleased and happy with my purchase. 10/10 would absolutely recommend. thank you to Willie & Anllelica!
Posted on Google by fiona andrews
Best deal quickly and great service. The way I like to buy a vehicle!
Posted on Google by Max Lindahl
No stress, friendly buying experience. Thank you Jesse, Sam & Austin
Posted on Google by Lee Fuhrmeister
Good experience, accommodating staff. Would recommend.
Posted on Google by Brandon Sykes
Jacob was a great man
Posted on Google by jim herold
The sales person was phenomenal!!
Posted on Google by Rick Polzer
Salesman was great sales manager was great. Finace was too pushy for my liking with the add ons but got a nice car with a good rate.
Posted on Google by Corinne
Great experience!
Posted on Google by Mark Opatz
Brandon was very professional, polite, and knowledgeable. Going into car dealerships is often overwhelming because of overbearing salesmen but that was not the case with Brandon. Calm, cool, and collected. Go buy a car from Brandon. A+
Posted on Google by Skyler McCollam
Jesse was great to work with. Super responsive and helpful. Made the whole process seemless.
Posted on Google by ray krahn
I returned to Subaru of Rochester for a second car purchase. My experience went very smoothly and professional. I would recommend Subaru of Rochester to anyone. I also returned to work with a professional sales man, Alex P. Great experience. My experience on March 31st with Trevor and the Service Department was wonderful. I could not have asked for a better experience. Keep up the good work. I gave told many Mankato people what a wonderful job your dealership and service department do.. Now on my third Outback from Rochester Subaru. Great experience. My salesman, Collin was wonderful and Jake the GM was very friendly and professional. Another great experience and will continue to tell people to travel to Rochester from Mankato. Thanks.
Posted on Google by Mary Mastin
I always had a great experience with Subaru Rochester.
Posted on Google by Simone Louprasong
Everyone is very friendly and aim to please.
Posted on Google by Barbara Maplethorpe
Very easy to deal with
Posted on Google by Donna Buttera
Jesse was awesome with me. He took good care of me. I was able to get the vehicle I wanted at a good price.
Posted on Google by Cheryl Hoppe
Esod was really great! Very friendly, very knowledgable , very infomative.
Posted on Google by Julie Bicknese
People at Subaru are always great. If you are purchasing a new automobile, I’m not sure how important customer service is to you vs having a great car. At Subaru the cars are great and the customer service is great.
Posted on Google by Harry Todd
Willie was super helpful and helped us find exactly what we were looking for. Everyone we encountered in the store was very professional and kind.
Posted on Google by Kelly Peterson
Everyone was so nice and helpful.
Posted on Google by Lindsey Smith
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Posted on Google by Steve Franks
Everyone that I dealt with was very helpful. I want to thank Amanda, Jesse and Derek and anyone else that helped me out with my Seltos. Derek helped reduce my loan, Amanda was very informative and Jesse made the test drive and buying experience seamless. Thank you to the whole crew!
Posted on Google by Poetic Ill
I feel the sales and financing team at Subaru of Rochester took care of me very well. They kept me informed of the stock, and found me a 2026 Outback Limited (CPO with only 2,500 mi) I live 1 1/2 hours away, so they had it delivered to my house, and picked up my car for trade in. I've never had that option before. The convenience was great, but the down side was no one was there to explain the forms I had to fill out at the time of delivery, and so I had to do some calling. The biggest thing I didn't like was before I came to the dealership I asked them if I was to buy a car there, could I take it to any other dealership for warrenty service. They confirmed absolutely! When it came down to it, when I got on location, they clarified, I could go anywhere, but I would have to pay $100 deductible to go elsewhere for servicing.. I felt that was a "bait & switch", In the end, I used that as leverage on my deal and got that waived for the future. Hopefully there will be no "catches" to that when the event when it arrives.
Posted on Google by Angela Capistrant
Subaru of Rochester is truly a wonderful dealership!!! The staff is top notch and professional, Olivia got me into a fantastic 2021 outback that we were talking about over the weekend- said I couldn’t make it until Monday morning and was told it be cleaned and gased up for me to take for a test drive and sure enough Monday morning it was ready for me. I’ll be coming back to Subaru of Rochester for all my future vehicle needs.
Posted on Google by Brandon Wagner
we live in twins, but this store is located north of Rochester far away from us, offers good service, and has transparent pricing, Sales Consultant Collins Kiyaga help us too many, thank you.
Posted on Google by yu lan
Every time I get service done at this location the bar is set a little higher. Zoey is amazing and helped us navigate what was most important for regular service on our high mileage car. With money being tight these days, it is a relief to come to a business that isn’t trying to squeeze more money out of you. They work more as a trusted partner. We live 9 hours away and alway make sure we get our service done here when we are in town.
Posted on Google by Travis Andersen
Great service. They go above and beyond
Posted on Google by Terry Schroeder
Received service the very next day (no delay in getting an appointment). My problem was promptly fixed. Excellent customer service!
Posted on Google by Brent Spencer
Quick and helpful. It feels like they aren't trying to take advantage of you, which is great. The employees aren't paid on commission, so they are genuinely trying to help you find the best deal possible.
Posted on Google by Colton Garity
My car is 18 years old. Every time I come in for an oil change I don't need an estimate for everything it might need.
Posted on Google by Renee Smith
Esad was great to work with. He was no pressure which actually made the experience quite nice. He communicated well throughout the entire time and was very patient with me
Posted on Google by Lori Buchholtz
Given that we were out from out of state and suddenly had a vehicle that could no longer be driven safely and repairs would have been outrageous, everyone we dealt with was very helpful and help make a rotten day much better and much easier to deal with.
Posted on Google by Lori Tabbert
Had an amazing experience with Penz! Brenen my salesman did great, super helpful. Super informative. Would definitely recommend the team for any car purchase.
Posted on Google by Jeremy Brake
This is my 3rd Subaru Outback Wilderness and all from this dealership! Every concern I had was taken care of. Excellent customer service and care!
Posted on Google by Rose
Jacob was lit!
Posted on Google by Julia Walters
Great experience, great car, great people.
Posted on Google by Alexander Vaillancourt
I recently purchased a 2026 GMC Sierra Denali from Penz GMC of Rochester and the entire experience was excellent from start to finish. Bennett (Sales) was fantastic to work with. She was knowledgeable about the trucks features and never once made me feel pressured. When she didn't know an answer she didn't try to guess and simply went and asked the manager. Scott (Manager) did an outstanding job walking me through every line item on the proposal, including the trade in, and was patient with my questions until I felt comfortable. It was clear to me that Scott has experience, knowledge, and most importantly patience with the customer experience. Derek (Finance) is extremely knowledgeable and, at my request, moved quickly through thr paperwork but was still able to explain each step so that I understood what I was signing. I felt like I got a fair price on the new truck and trade in which was slightly favorable compared to other local dealerships that quoted me in the previous week. Its clear this team works well together and made this big purchase feel easy and fun rather than stressful.
Posted on Google by Mike Stenberg
Outstanding Experience with Subaru Rochester Good day! I hope everyone at Subaru Rochester is doing well. Purchasing my new Subaru was a truly exciting and memorable milestone, and I would like to express my sincere gratitude for the exceptional experience I received throughout the process. One of the primary reasons I chose Subaru once again is the remarkable reliability I have experienced with my 2010 Subaru Outback, affectionately known as "Gazzini." Over the years, Gazzini has been much more than just a vehicle; she has been a trusted companion through countless journeys, important life events, and cherished memories. Even after all these years, she continues to demonstrate the quality, durability, and dependability that Subaru is known for. The longevity and unwavering performance of my Outback played a significant role in my decision to remain part of the Subaru family. I would also like to extend my heartfelt appreciation to Esad Mujic for the exceptional customer service he provided. From the moment I arrived, Esad treated me with patience, professionalism, kindness, and genuine care. He took the time to answer all of my questions, explain every step of the purchasing process, and ensure that I felt comfortable and valued as a customer. What impressed me most was that Esad went above and beyond by taking the time to thoroughly orient me to the vehicle's features and functions. His willingness to personally walk me through the operation of my new Subaru and ensure that I understood its technology, safety features, and capabilities exemplified what I consider outstanding customer service. His dedication to making sure I felt confident and well-informed before driving away reflected a genuine commitment to customer satisfaction and excellence. Because of the exceptional service Esad provided, I would confidently and enthusiastically recommend both Esad Mujic and Subaru Rochester to my friends, family, and anyone considering purchasing a vehicle. Team members like him help build lasting trust and loyalty, and they truly represent the values and reputation of the Subaru brand. I would also like to express my sincere gratitude to the Manager of Esad Mujic for his assistance and attention regarding the work performed on my beloved 2010 Subaru Outback, "Gazzini." I do appreciate the call and commitment to customer satisfaction were greatly appreciated and did not go unnoticed. Thank you to everyone at Subaru Rochester for your time, professionalism, and outstanding service. I am deeply grateful for the positive experiences I have had over the years with both Subaru and Subaru Rochester. It is reassuring to know there are still organizations that genuinely value their customers and stand behind the quality of their products and service. With heartfelt appreciation and respect, thank you for helping make this special milestone such a positive, enjoyable, and memorable experience. — Noel F. Ancheta
Posted on Google by Nowee Ancheta
Highly recommend buying here. Good selection of vehicles and a great staff to work with.
Posted on Google by Andy Byrne
Great service experience
Posted on Google by Paul Van Tassel
I worked with Austin and although it took months to get the truck finally delivered he was always willing to find out what he could on the process whenever I called and asked ( I live 4 1/2 hours away from dealership) He had everything ready when I went to pick it up, Lloyd was also very helpful with all the paperwork. Great experience and great dealership.
Posted on Google by Jeff Bauer
Sales and finance worked hard for me.
Posted on Google by Josh Dowell
Nice and kind staffs!
Posted on Google by Tx Nk
Good service, friendly and helpful
Posted on Google by Karen Schramm
I found the car I wanted on Cargurus and it was located at Subaru of Rochester in MN. I did everything by text. They worked with me over a couple of days to get the deal I wanted done. The salesman, Gaborik, was helpful in sending a video of the car and pointing out a bonus that hadn't been noted. I had wanted the car delivered to me, but was told they could only deliver 45 miles from the dealership. I luckily have an amazing friend that drove me the 3 + hours it took to get there. Walk through of the tech and car was pretty thorough and, all in all, was a good experience.
Posted on Google by Jamie Lynn
Great service, friendly and knowledgeable.
Posted on Google by Armando Magallon
All work done quickly while I waited.
Posted on Google by Lee Christianson
Our second vehicle purchased from Subaru of Rochester. Smooth experience the whole way through. Very comfortable atmosphere. Esad and the sales team were all very knowledgeable and did not pressure us in any way. We found the prices and warranty options were better than purchasing a Subaru from other dealerships we visited in the area.
Posted on Google by Anna Mae
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Service Advisor was very friendly. Waiting area was very nice with a great selection of snacks.
Posted on Google by John Evans
Excellent customer service! We highly recommend Rochester Subaru!
Posted on Google by Jonalee Buckel, MS LA & SS Teacher
Everyone was so pleasant & helpful.
Posted on Google by Deb Wooner
I had a great experience with this dealership! Collins was friendly and patient and didn’t rush us on our decision. I’m thankful for his help!
Posted on Google by lys
I was a first time car buyer and they made the process amazing and easy! I never felt pressured to make a purchase and they were more than willing to talk me thru everything - even if it was more than once. Highly recommend Subaru of Rochester and Olivia!
Posted on Google by Tessa Smith
We purchased a 2026 Outback from this dealership. The entire experience was pleasant, with no pressure tactics by anyone. It really felt like we were right at home. Every aspect of the purchase was pleasant and professional. A big shout out to Olivia. She patiently answered all our questions and made the whole experience enjoyable. Highly recommend this dealer to all people looking for a new or used car. DeeJay and Sandy
Posted on Google by DeeJay Oblander
Convenient appointment Friendly service rep Helpful to have a lift to home and back to dealership
Posted on Google by Jeri Sehl
I had an outstanding experience purchasing my new truck from GMC of Rochester this past week! Welcoming, professional, and focused on making the process as easy and enjoyable as possible. I've purchased a dozen new cars in the past 25 years and I've never felt better driving a new vehicle off a lot. There was never any pressure, and everyone took the time to answer my questions, explain the different options, and make sure I felt completely comfortable with my decision. The communication was excellent, the process was efficient, and everything was handled exactly as promised. I could not be more pleased with my purchase or the experience. I would highly recommend GMC of Rochester to anyone looking for a new or used vehicle. They have earned my trust and my future business. Five stars all the way!
Posted on Google by Scott Iverson
The Subaru staff are very friendly and helpful. I did not hesitate to ask questions or express my opinions on cars or features, and they (Jordan, Emily, and managers) patiently answered all my questions.
Posted on Google by Mark Samson
For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
Was searching for a reasonably priced used car for one of my kids. I found one on their website. Reached out to see if it was still on the lot and made an appt. When I got there, the csr was clean and ready for a test drive. Cant believe the great deal we got! Everything went smoothly and quick. Ill definitely be back when im ready for my own new car! Thank you to all the guys there!
Posted on Google by Jennifer
My original review from two years ago was overwritten, so I’m sharing this updated review based on my most recent experience with the dealership. For the second time, finding the perfect car was a breeze with this dealership. A special thanks to ESAD Mujic for being incredibly helpful and accommodating with all my requests. The customer service was superb, and the friendly atmosphere made the entire experience even more enjoyable. Highly recommended! #2026 Subaru Forester Wilderness
Posted on Google by Genesis Calibuso
Penz dealership made our car buying experience smooth and worry free. Our salesperson (Brenen Madison) was a real pleasure to work with. He went above & beyond to make us feel comfortable & answered all our questions. Love our new Subaru Crosstrek Sport.
Posted on Google by Henry Hodgson
Working with Jesse and Austin was a breeze. Both took their time explaining things as the appointment progressed and answered any questions I had. Great customer service all around!
Posted on Google by Megan Albien
We purchased a 2014 Toyota Camry from Subaru of Rochester on 7/10/2026. We worked with Jordon Herndon who was friendly, efficient and knowledgeable. The dealership is clean, inviting and has a strong well deserved positive reputation in Rochester, MN.
Posted on Google by Vicki Snyder
It was a very difficult situation and everyone there was si helpful, caring, and did everything they could to help me!! I appreciate each and every person that made the situation better
Posted on Google by Donnette Goldsmith
Timely and quality service done as expected!
Posted on Google by Teddy Bauer
Chevrolet of Spring Valley Has been and will continue to be my Number 1 Choice. I have always chosen the Penz Auto Group for all my Current and Future Needs. I will always recommend Chevrolet of Spring Valley to everyone I know. Id just wish the same person from Chevrolet of Spring Valley Could help me weather I choose to ever buy from a different lot in the Group. Keep Up the Great! Service Chevrolet Of Spring Valley! 10+ Rating! Isaac and Adrian Thank You for Everything! Appreciated the Great Service! Love The New Ride!
Posted on Google by Amber Schutte
We received a fair deal. Elliot was very helpful.
Posted on Google by Jim Heining
Adrian was great to work with. He was patient, kind, and listened to what I what I was looking for. Angellica worked hard to get me a great payment. Issac was great and nice!! Highly recommend buying a vehicle from here
Posted on Google by Alicia Leal
I was very pleased with how friendly the staff was. Elliott is wonderful. I was disappointed that this Subaru didn’t come with weather tech floor liners in the passenger compartment as my previous two Outback’s had come with them.
Posted on Google by Diane Frommes
Good experience! No pressure very helpful . Would highly recommend Bennett for assistance looking for a new vehicle. Financing guy was also very helpful.
Posted on Google by Tammy Larson
This is my fourth car with Nissan! It’s always a pleasure working with them. I worked with Jesse and Derek, both were great! Derek is hilarious and makes the tedious paperwork a fun time!
Posted on Google by Zaxten Anderson
Very good experience. Our 5th Subaru from Penz Auto, so they must be doing something right.
Posted on Google by Stephen Pittelko
I’ve always endured great experiences working with Tim in the service department. He’s knowledgeable, professional, and communicates clearly throughout the entire process. What I appreciate most is how easy he makes everything. Whether it’s routine maintenance or repairs, he keeps me informed and gives the extra effort to provide excellent customer service. On more than one occasion, he has arranged to pick up my vehicle and return it when the work was completed, which saved me time and made the entire process incredibly convenient. It’s rare to find someone who genuinely cares about his customers and takes pride in what he does. If you’re looking for a service advisor who is honest, dependable, and willing to go the extra mile, I highly recommend Tim.
Posted on Google by Mal Elisabeth
Choosing a car and filling out all the paperwork is a lengthy process and Subaru of Rochester did their best to provide water, snacks, a place for our child to play, and anything to make the process go as efficiently as possible. Collins was particularly excellent, he is very professional while being very pleasant as well. I would say affable. This was our third time purchasing a vehicle here, and all three times went rather well, and importantly when things didn't go perfectly, they did well to recover, and being good at that is an important skill they put to great use. Great all around experience, would buy again.
Posted on Google by Joseph Pigott
Malik was a friendly, low pressure associate. His approach helped sell me on the truck.
Posted on Google by Hal Houghton
Excellent customer service. I will return.
Posted on Google by Amy Rice
Branden Tucker was very knowledgeable and easy to work with. The process was a pleasant experience and I would recommend him if you're ready to purchase a vehicle.
Posted on Google by Jacquelyn Kenyon
The sales people were friendly and helpful finding the best deal that suit my needs. The prices were reasonable and straight forward.
Posted on Google by Craig Billings
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