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The service department worked around my changing schedule to get my car in early in order to and put the Diamond Fusion on my windshield. They are the most dependable service group I have ever worked with.
Posted on Google by Mark Belli
This was my first time at Nissan of Rochester. I am thankful that my service advisor was Mike Smith. He kept me informed and explained all services that needed to be done. I will return for more services in the future. Thank you Mike!
Posted on Google by Steven Sievert
From working with Jon on car, Skylar on trade in etc..and Isaac on rates our experience was great. They all worked hard to seal the deal at GMC Rochester!
Posted on Google by Connie Brewington
Jon Whalen was outstanding to work with. Great personality, easy to talk with and when it came to our new car he was so knowledgeable. He was able to show us all the special features on the car. Helped us set up the GMC app and went above and beyond spending as much time with us to make us fill comfortable. What a great addition to your GMC having Jon with you
Posted on Google by Tom Vavra
When I first stepped foot inside Nissan of Rochester, I had no idea what was waiting for me. Would this be the place I purchase my next automobile? It was.
Posted on Google by Dan Cain
Truck looks as good as advertised, Austin did a fantastic job!!
Posted on Google by Tim Kuhlman
Gavin was knowledgeable, kind, and had a great sense of humor. We will be seeing him soon at Taco Bell in Vegas to celebrate my new car purchase. :)
Posted on Google by Angie Augenstein
Working with Dominick and Arizona at Rochester Nissian was like spending time with a new friends. I came in with a goal of what I wanted in a car and payment and the team was able to find a good fit for me.
Posted on Google by Melanie Lawrence
Very friendly service advisor. Clean and pleasant waiting room.
Posted on Google by Larry Hall
My experience buying a truck was primarily with Jesse. He found the truck I wanted. Highly recommend working with Jesse if you are in the market for a new vehicle.
Posted on Google by Karla Weis
Had a great experience at Nissan of Rochester with Arizona! She was patient with us and knowledgeable of the product she was selling. While waiting for some paperwork, Arizona noticed a new employee needed some support and she did so with grace. Gotta love the Team Mentality. I no longer hate car shopping!
Posted on Google by Kristi Fennert
It has been a great experience and friendly service shout out to Dominic Hamilton for putting in the extra hard work and getting the deal done
Posted on Google by Jason Randall
Great guys to work with. Would highly recommend this dealership. Salesmen Joe 5 out of 5.
Posted on Google by Joe Spitzack
Very great experience! Pleasant to deal with, made the experience enjoyable.
Posted on Google by Paula Kiser
I have found the service department constantly wanting to improve the customer experience. Each time I visit the communication is good and the advisors helpful. The waiting room is comfortable and the coffee great!
Posted on Google by Ben Peterson
Excellent service
Posted on Google by Jon H
Friendly, helpful staff. Joe was patient with us as we drove multiple cars until we found the right one. They even delivered the vehicle to me after re-detailing it! Highly recommend.
Posted on Google by Felicia Riles
Sue did a great job get my truck serviced. She was very pleasant and helpful. Thanks Sue!!!!!!!!
Posted on Google by Gary Landon
The GMC team was outstanding, especially Ian.
Posted on Google by Randy Anderson
Fast and friendly service. Very pleasant experience.
Posted on Google by Duane Keller
Ben was great to work with. The appointment was completed sooner than expected
Posted on Google by Melanie Senaratne
Quick and simple no issues ever
Posted on Google by Kevin Schiller
Excellent customer services.
Posted on Google by Gojo sa Jujutsu kiesien
Great support. Identified issue, fixed it and rider home and back was very timely.
Posted on Google by Sherry Bennett
I was getting the run around at other places. Chevrolet of Spring Valley worked with us to make a deal. Neysa was a wonderful sales person and went to bat for us.
Posted on Google by angela ruhter
My experience with Mike was great. He was thorough and explained everything in details. Great service! Will be back!
Posted on Google by Mia Hocker
They worked really hard to find me the best car for me and they really did and it's within my budget which I honestly didn't think I could get another vehicle with my credit score. Since I am working on rebuilding it they got me and worked some magic
Posted on Google by Sandra Przybylski
One of the best sales experiences I've had. VERY responsive. Very organized. No BS. No back and forth on price. They drove to a closer dealer to save me more of a trip to pick up my new vehicle. Jesse kept in contact to make sure everything was to go as planned and even detailed my vehicle himself. I will definitely buy from them again. Super happy with my purchase!
Posted on Google by Sara Bruess
I loved dealing with Jesse and the team! They were kind, very accommodating and so easy to work with! Thank you very much for everything Jesse!!!
Posted on Google by Gail Hrtanek
Had a very positive experience. Daniel was extremely helpful!
Posted on Google by Sullivan Mann
I had my Tonneau cover installed at GMC Rochester. I purchased the cover through GMC Accessories. I am very satisfied with the product and installation. The service department does an excellent job of scheduling and completing the work in a efficient and timely manner.
Posted on Google by George
After my car accident I was in a real tight spot, Jesse and the guys at penz were absolutely great with the service and understanding
Posted on Google by Brad Grapper
Jesse F. was great to work with when we were trying to decide which car would work best for us. His knowledge of the different cars and what they offered, was very helpful in making our decision. Jesse was polite and extremely patient when I was trying to decide between a pre owned car and a new vehicle. He wasn’t pushy and kept saying he wanted to make sure that I got the car that I really wanted and that worked best for me. I would highly recommend asking for Jesse Flanagan if you’re looking for a new car! Very satisfied owner of a 2025 Nissan Kicks, Thanks Nissan of Rochester!
Posted on Google by Tamara
How to create car from Nissan Rochester just love it thank you Arizona you were great to deal with
Posted on Google by Linda Hohmann
Rochester GMC worked multiple times on my AT4X, they pushed on gm until they found the problem. The staff was helpful and kept me updated thru the process. Most people forget that the people there are trying to help, be polite and kind, they'll come thru. I will be a loyal customer and plan to buy my next truck from Rochester GMC!
Posted on Google by CHRIS HEPPDING
Timely and efficient. Steven listened to my concerns and gave excellent Customer Service
Posted on Google by Laurie Cain
I had a great experience with GMC’s service dept. Knowledgeable staff explained what they recommended and saved us some money.
Posted on Google by dave danielson
Excellent customer service
Posted on Google by Daniel Sevareid
Quick to get an appointment and quick turnaround. The shuttle guy is great as well!
Posted on Google by Greg Wobig
Absolutely awesome everyone was fantastic gave me a fair offer on my used truck and I feel both party's were happy
Posted on Google by Paul Ballanger
They welcomed me warmly, communicated effectively, and provided clear explanations for everything. Mike is the best .
Posted on Google by Nalka A
Always a very pleasant experience. The Nissan team is polite and kind and quick to help. I also use the shuttle service and the driver is very friendly. Recently got an oil change on Saturday 1/18 and my appointment was 3:15 I didn’t leave until 5:36. And I was given zero updates or information regarding why it took so long.
Posted on Google by Samantha Krippner
Jesse at Nissan of Rochester was absolutely amazing. In fact the entire staff was amazing. The amount of effort they put in to help me buy my first truck was beyond my expectations and I highly recommend anyone looking to purchase a vehicle to check them out. 1000% satisfied with my experience there. Definitely will go see them again in the future.
Posted on Google by John Bennett
" A huge thank you to Nissan of Rochester and the amazing Arizona for helping me drive away in my ride – a Snazzberry Jeep Wrangler Gladiator! The team at Nissan of Rochester made the whole experience seamless and enjoyable, and Arizona went above and beyond to make sure everything was perfect. I couldn’t be happier with my new Gladiator and the incredible service I received. If you're in the market for a new vehicle, I highly recommend stopping by Nissan of Rochester – you won't be disappointed! #JeepLife #SnazzberryGladiator #NissanOfRochester #AmazingService"
Posted on Google by M T
We recently purchased a 2025 Chevy Traverse with the help of Neysa and Alex. We really enjoyed working with them. They worked hard to find us exactly what we wanted. We look forward to working with them again.
Posted on Google by Sarah Vondal
Loved the non-pressure atmosphere. Ava was informative and great to work with. They gave us a great trade in price plus detailed the new vehicle and filled the gas tank! Highly recommended to visit for your next vehicle!
Posted on Google by Dawn Tart
Mike is a real pro! Nissan always gives great service! Clean restrooms and a nice waiting room.
Posted on Google by Tony Lillie
I was traveling to Mayo Clinic and check en Engine light came on my brand new GMC truck. I took it straight to the dealer and it’s morning after I got here explained I was going to Mayo clinic for testing and surgery and they got me a rental car and they took great care of me.. Daniel was awesome!
Posted on Google by Dennis Yeary
Was out of town and had truck trouble close by , they got me in early the next morning and had it fixed that day yet ,very nice people to work with, Daniel was very informative and easy to work with, thanks . Definitely recommend these people.
Posted on Google by Alan Reinford
Very friendly and professional service made sure I was 100% taken care of before I even left the business!
Posted on Google by Tejay Skordahl (GROOT)
We were treated with the upmost respect! Everyone was very accommodating to make sure we had all of our questions and concerns taken care of. Would highly recommend Nissan of Rochester to anyone looking for a vehicle.
Posted on Google by Jean Wicks
Good experience. Sky was very through in explaining features of the car during test drives. Made sure all questions were answered.
Posted on Google by Carol Johnson
Great experience. Nothing beats the small town, no pressure atmosphere. Thanks team at Penz for making our purchase smooth.
Posted on Google by will zieman
Good buying experience. Not overly aggressive. Very friendly. Turk and the team were responsive and respectful. I would recommend them to friends and family.
Posted on Google by Charles Aug
Good customer service, very accommodating, typical car dealer pricing
Posted on Google by Brian Jessen
Gavin and Shawn were great to work with. Very helpful, no pressure, Minnesota nice at its best. They let our dog “Pearl” hang out during the process and lent us a car to get some lunch. Go check them out if you need a vehicle or a great recommendation for lunch.
Posted on Google by Jamie Page
This was the easiest and simplest car buying experience ever. Thanks Liz Garza for making this such an amazing experience!!!
Posted on Google by Franklin Pena
Great job! Car maintenance services customized for the customer.
Posted on Google by Vincent Fashemo
The team at GMC Rochester did an amazing job helping me select a great vehicle and have delivered to me locally in Minneapolis. Definitely recommend this dealership. Great customer service that cares!
Posted on Google by Daniel Minotti
Friendly people, great cars!
Posted on Google by Ryan Newville
John was excellent to deal with!! We walked in looking at a ford and he showed better options and ended up buying a ram! He wasn’t pushy at all like most places and was very quick but thorough.
Posted on Google by Justin Larsen
Daniel provided excellent warranty service! He was friendly and knowledgeable and kept me informed of progress on vehicle status. He even stayed past closing hour on Christmas Eve Day to accommodate pickup time. I highly recommend Daniel for any service concern.
Posted on Google by dennis ludwig
Steven and the service team were pleasant to work with. They listened to my concerns and helped to reassure me that things would be right before I left.
Posted on Google by Sarah Sherman
Ian from Penz was awesome to work with when I bought our used Enclave. Everyone at Penz was helpful and friendly and the transaction was flawless. Highly recommended.
Posted on Google by Robert Haley
Good service
Posted on Google by Don Kuschel
Bought a new (used) 2020 sentra from these guys on saturday.. Jesse, Skylar and, isaiah.. where a great group of folks to work with! Got a lifetime powertrain warranty as well! First time buyer at this place and well.. yup ill buy more cars from em. Painless and very eager to help and answer any questions i might have had..
Posted on Google by edwin curry
Professional, Timely Service
Posted on Google by JDK
I recently had a mishap with my car and I eneded having to use the body shop at GMC Of Rochester. I had some tough to find custom parts on my car, and Freddy was great! He worked above and beyond to make sure I was completely satisfied! A big shout out to Freddy, Dustin, and the entire team there!! Thank you!
Posted on Google by Adam McCabe
Always a great experience
Posted on Google by Lyndsi Callahan
What an amazing experience at GMC of Rochester and our salesman Jacob. Super professional, wasn’t pushy. Would recommend Jacob to my family and friends who are looking for a car or truck. Had the best car buying experience I’ve ever had. We will be back to purchase in the future. Thank you!
Posted on Google by Christine Thompson
Jesse was very helpful as a salesperson and did a fantastic job listening throughout the process. Great job Nissan of Rochester
Posted on Google by Roy Bosma
We purchased a 2024 Murano from Jesse Flanagan at Rochester Nissan. He was a pleasure to work with, along with all his colleagues who helped us. They were all very knowledgeable of Nissan products and explained everything so we could understand easily. Jesse showed us all the features on the Murano including connecting my phone to it. We've had Nissan vehicles for many years and are very satisfied. They were also great about working with us to get the paperwork done in a timely fashion and left with our new vehicle in less than 2 hours. There also was never any pressure to purchase any of the "extras" that are offered and explained to us. We highly recommend Nissan of Rochester.
Posted on Google by Cindy Stover
Nissan of Rochester came to our rescue last night! We are from Oklahoma and in Rochester for the Clinic. After being in the hospital for 5 days my discontinued NV3500 had a dead battery that the valet and the tow truck driver could not jump. Nissan of Rochester was able to jump it! They stayed late and put in a new battery because I didn’t trust the old one after being so difficult to jump. It took 4 employees that I know of to help me coordinate everything and they showed kindness and competence! I’m a big fan of Nissan of Rochester! Thank for saving our ADVENTURE VAN!!!
Posted on Google by Lori Anderson
Very helpful. Returns calls quickly. Very accommodating.
Posted on Google by Lynn Rose
Amazing service! Daniel was awesome when it came to replacing my tire and at a very decent price. He definitely went above & beyond and when talking to Sue on the phone she was very helpful in a stressful situation. I will definitely be having my vechile serviced here. Thank you guys!
Posted on Google by Tanya Murray
Benjamin from the service dept was awesome. He helped me through quite a number of repairs on my truck and handled an unexpected warranty claim with the third party company to perfection. Thanks so much to Benjamin for another awesome experience at Penz GMC.
Posted on Google by Ben Sparks
Great experience. Very easy and seamless. Alex and Mason were wonderful to deal with!
Posted on Google by Tommy Jech
Joe was super helpful and responsive during my purchase process. Has followed up daily to ensure I have everything I need.
Posted on Google by joe balsanek
Always great service and timeliness
Posted on Google by Chosen Valley Golf Course
Had a great experience purchasing my "new to me" vehicle. Arizona was great and knowledgeable. Would definitely return!
Posted on Google by Mary Jones
Cayden, Tegin and the guys in the shop are fabulous! I drive A LOT and they keep me safe and on the road!
Posted on Google by Beverly Sharp
This was my 2nd time getting my vehicle serviced here!! I’ve had excellent service both times!! Everyone is so nice!! Definitely will keep going back!!
Posted on Google by Michelle Reese
Everyone at the dealership was very professional and courteous! Very easy to work with!
Posted on Google by John Dols
This place gave a chance when no one else would! I had a great team working to make things happen!! Shout out to Austin and Adam for making my dream car happen!!!!
Posted on Google by Amanda Friedl
The service specialist listened to my concerns and addressed them appropriately. Waiting area is comfortable. Speed of service is excellent.
Posted on Google by Gene Kopecky
Great experience and very accommodating to our schedule. Would purchase here again.
Posted on Google by Rachel Dahlen
Very easy to work with would definitely recommend them. Made buying easy even though we are out in another State.
Posted on Google by Vicki Schuerr
Tegin is very accommodating, friendly and nice.
Posted on Google by Peter Paul Duatin
Just purchased a Jeep from them and the whole process was stress free and very organized. I got a very good deal for the price of the vechile with a Lifetime Drivetrain warranty. I was in & out in 3 hours and got to drive my new Jeep home. Mason and everyone else was amazing and I actually enjoyed my time there while purchasing my awesome new Jeep! Thank you guys!!
Posted on Google by Tanya Murray
El día De ayer llevé mi auto a su primer cambio de aceite y rotación de llantas. Todo muy ameno y agradable. Gracias Daniel por tus atenciónes. ..
Posted on Google by Franco Flores
Experience with Sue was excellent! She is very caring, efficient and gives and gets needed information.
Posted on Google by Sharon Tennis
Arizona was both helpful and knowledgeable of the cars, inner and outer workings. She made car buying pleasant!
Posted on Google by Alicia Bratland
Arizona was super kind and very helpful! Great customer service across the board from the staff!
Posted on Google by Eloise Olson
Thank you so much to the staff at nissan of rochester for taking care of my parents. Jesse Flanagan the Sales specialist treated them with such respect and kindness. Very knowledgeable, made every step of buying a vehicle a great time. Step by step took the time to find the right vehicle for them. Shawn the GM, Adam McCabe in finance I recommend them all A+++ Will recommend in the future if you need the help in your vehicle search please take a stop here and ask for Jesse. THANK YOU Nissan of Rochester
Posted on Google by Luna Serenity
We brought our Buick enclave and simply to have snow tires put on. Technician Benjamin, who I would describe as a young man doing his job Without guile Also noticed very beginnings of a leak around the timing cover, a problem that was not currently demanding of urgent repair, but could eventually be quite expensive. We appreciate his helpful attitude and going beyond the demands of the tire change to point out a pot potentially expensive problem.
Posted on Google by Donald McAlpine
We had great experience. They helped through a hard time and very thankful. Our product specialist Austin was very great to work with. We hit a deer with our car and was able to get vehicle to replace it. Thank you very much. The process was very easy and simple.
Posted on Google by Seth Cichoski
I was greeted upon arrival, checked in and made aware of computer generated service options. The oil change I scheduled was completed quickly. Service advisor was friendly and thorough. The whole process seemed to go smooth and as quickly as it could. Waiting area was clean and comfortable.
Posted on Google by Jill Hutsell
I couldn’t be any happier with the purchase from the Nissan of Rochester! LOVE my vehicle and loved the service Arizona and a few others provided for me. even though they were very busy, they also offered food and beverage for us. Highly recommend going there.
Posted on Google by Anna Seykora
It was excellent.
Posted on Google by Roberta Harris
I had a fantastic experience. They called to remind me about my recall repair, which was so helpful. Scheduling was easy, and the team was professional and friendly throughout the process. The repair was completed quickly, and they kept me updated every step of the way. I appreciate their attention to detail and excellent customer service. I’ll definitely return for any future service needs!
Posted on Google by kelly harbal
Excellent customer service!
Posted on Google by Jillian DeAngelis
I really enjoyed my purchase experience with Rochester Nissan. I was able to get a fair price with 0% finance. My Rogue has all the features I was looking for and they had a variety of colors available. My salesperson Jesse was knowledgeable and easy to communicate with.
Posted on Google by L M
I had a great experience working with Esad and Jake. Both were helpful and were able to work with me to find a great car at a great price. Would recommend both of them if you want an excellent experience purchasing a new vehicle.
Posted on Google by Kelly Peterson
Great salesman to work with, everyone helpful in every way wonderful experience
Posted on Google by Robert Larson
Jordan was professional, listened to what we were looking for, and helped us make the appropriate decision for our needs. The process was smooth from the initial interaction to the final sales.
Posted on Google by Ziad Zoghby
Top notch experience. My first visit and new vehicle purchase from them. Will definitely be back! Every person I encountered was friendly and helpful.
Posted on Google by JESSE GRANT
My wife and I came in with our toddler boys on Memorial Day to buy a van. We were there for only a few hours and our experience was great while buying the van. Our salesman was Brandon McGee and he was fantastic to work with. Our van wasn’t fully detailed yet but while we were waiting for the financing to go through we noticed he was out thoroughly cleaning the van and it looked great! After leaving with the van the check engine light came on two days later and we also noticed the rear AC didn’t work. This dealership offers a 7 day warranty and they stood behind it. We got quoted $4000 to fix our $8500 van and this dealership did not hesitate to fix the issues at no cost to us. This was very impressive that they stand behind their word and we couldn’t be happier going through this dealership! Our only “complaint” is we never received call backs when leaving voicemails for the service team.
Posted on Google by Jimmy Elit
Everyone gave us excellent help with purchase of NeW Subaru Ascent tour8ng model!! BRennan was a great sales person to work with and very knowledgeable and took time to set up our phones remote start and facial recognition!!
Posted on Google by Julie McColloch
Experience was great! Staff was amazing and polite. Recommend talking to Preston! He’ll go above and beyond to take care of you
Posted on Google by David Trevino
Great out of state experience. Super helpful along the way!! Highly recommended!!!
Posted on Google by Jeremy Main
I had a wonderful experience purchasing a new Ascent at Subaru of Rochester, MN. The entire staff throughout the process was knowledgeable, patient and very thorough which made this purchase an easy one. Big shout outs to Bryce, Jordie and Jeremiah for their unwavering commitment to the Subaru Dealership.
Posted on Google by Nancy Jensen
We would highly recommend this dealership! Great customer service by all staff! We have worked with Elliott on purchasing a new vehicle many times and he was courteous, knowledgeable, friendly! We bought a new Subaru Cross Trek! We absolutely love it! We are now very proud to say we are part of the Subaru family because of Elliott and great experience! Highly recommend!
Posted on Google by Laurie Neff
Rochester Subaru really helped me find the exact car, model, trim, and color that I wanted and we super friendly, as well as patient with me as I was exploring all the options. Already loving our new Subaru and can't wait to get some road trips under its belt.
Posted on Google by Joel Olson
Highly recommend Adrian to help buy your car! He answered all my questions and made my first time buying a car go super smooth. I was driving to look at the car from out of town and he kept great communication with me! I would highly recommend anyone to buy a car from here, especially buying a car from Adrian and his team!
Posted on Google by Allison Lardy
Quick straightforward and easy
Posted on Google by Eli Young
Tim and Greg in the service dept were incredibly helpful and attentive to my situation when I broke down traveling cross country. I was back on the road within a couple hours although I was towed in near the end of the day. Thanks greatly for the service and hospitality.
Posted on Google by Jim Robertson
They fell over themselves to insure that I was a satisfied customer. In addition, they gave me above blue book value for my trade! Big shout out to Brennan my sales person, who couldn't be more patient and well meaning. When it's time, I'll be giving them my business again.
Posted on Google by Graham Greenfield
Everyone was friendly and had a smile on their face. My salesman was straight up and very knowledgeable. He found the exact truck I wanted. I could not be happier.
Posted on Google by John B
We were blown away by the incredible service provided to us during our purchasing of our new Outback. We are new to the Subaru crew and Penz made us feel welcome from beginning to end. We never felt pressured to purchase, were kept well informed, and provided the utmost respect. Esad was incredible!
Posted on Google by Lindsay Parson
Jacob was absolutely fantastic! I got a great price on my dream car.
Posted on Google by Anna Biren
All were very nice and helpful and Kadison was an excellent young man to work with
Posted on Google by Kim Wester
Brennan has helped us 3 times in the past 7 months due to two encounters with deer. He was very helpful and knowledgeable and efficient. We are so happy with Subaru of Rochester and Brennan!
Posted on Google by Marcy Fadness
Great staff they are not there to just sell you a car they are there to build a relationship with the customer and find you a vehicle that will fit your lifestyle and more importantly your budget they are great at problem solving and finding a solution I purchased two vehicles from the Subaru of Rochester we all know buying a new car can be stressful and give a person anxiety they did a fantastic job of making the process exciting and took away any concerns I had the staff there really care about the people in the community I could see that through my experience I would recommend them to anyone that is on a new car journey purchase
Posted on Google by Jeffrey hass
The car repair down the street couldn't get me in earliest by afternoon. We were packed and ready to head home 3 hours away. Since I drive a Denali, I saw the GMC dealership and thought by chance they definitely would know how to help me. I was correct! The gentleman went above and beyond by changing a fuse and not charging me. He ran many diagnostic tests and made sure we were going to be safe on our travels. THANK YOU, THANK YOU, THANK YOU!!!! ( Those "service trailer brakes" alarms are unforgiving.)
Posted on Google by Julia
Initially, our experience was not very good and we were left extremely disappointed. We were told our vehicle would be ready to pick up and it would be fully detailed and have the glass protection and rust inhibitor applied. When we got there, we were told by our sales person that it was done and the vehicle was detailed. The vehicle was not detailed and was dirty on the inside and outside. I got a phone call from service on the following Monday to set up the appointment to apply the glass protection and rust inhibitor. When i told the person who called we were told it was done already, Instead of checking into it, they said "oh, never mind then." I had to ask them to check into it and it indeed was not done. Once it was done, the glass protection was not buffed out well and my windshield was full of marks or streaks. I had to bring the vehicle back to service a few days later because the android auto was not staying connected to my phone, still. They kept it for the day and never found anything. They asked if they could wash it for me and I said yes. The next day, I noticed what looked like clear coat peeling where water spots were all over the entire vehicle. I was furious, but my husband reminded me the sales person who helped us with our paperwork and our sales person we worked with both told us the bumper-to-bumper coverage included paint and defects. This is our first non-GM vehicle so we trusted what we were told. In fact, the sales person who we worked with for the financing told us their Skip Chip product was worthless and he doesn't sell it or recommend it for anyone. It was a product I was interested in because I drive a lot for work, but we decided against it based on the advice from this guy. A week later I had several chips of paint missing from my hood and the clear coat issue. I was fuming to find out we were deceived. Suddenly this $50,000 investment was something I couldn't stand the sight of because it was always something up to this point and the spots were just the icing on the cake after being lied to. I am a nurse and work from my car. The vehicle was something I purchased for myself to have new, reliable vehicle for all my miles. I was heartbroken and felt taken advantage of and angry. This was the second vehicle we had purchased brand new from the Nissan/GMC dealerships now owned by Penz - our first one was purchased when it was still Lupient - and I was treated like a stupid female and talked down to by the service department every time I went for service and our problem with our terrain was never properly documented and we were tossed around so much that we gave up on trying. I was really starting to regret doing business with them again, but figured it was under new ownership so it has to be different this time. I called Lindsay, one of the sales managers at Penz, as a last ditch effort to try to have my frustrations heard and see what options existed, if any. When I saw her in person the first time, I eventually broke down in tears because I was so gutted by everything. We left that meeting finally feeling heard and listened to and were hopeful. The next day, my husband called me and said he had great news for me. He had talked to Lindsay and they replaced the hood on my Rogue with a brand new one, detailed it thoroughly inside and out, and because we were given misleading information about a product that would be very valuable to me, Penz was covering half the cost of applying the Skip Chip to my front end!! Lindsay, Kevin, and everyone truly went way above and beyond anything we ever could have imagined! My heart is so full with how they listened to me/us and how dedicated they were to making it right!! I will absolutely keep going back there, as long as Lindsay and Kevin stick around!! I get to pick up my Rogue today after a week and a half in a loaner car and I cannot wait!!!
Posted on Google by Kayla Ourada
Great not pushy salesperson and finance person.
Posted on Google by Pam Walsh
Very good experience! Dan was very professional!
Posted on Google by Arnold Arnold
Very friendly - really listened - wants the customer to have the best driving experience Love my new car
Posted on Google by Kim Jones
Greg was an excellent service manager as I brought in my Mom's vehicle for an oil change. He took great care of me. Fast service as well!!!
Posted on Google by carla cray
I worked with Collins at Subaru of Rochester to purchase my new Ascent. He was great and made everything easy! I was in a car accident the evening before purchasing the Ascent. My 2017 Subaru Outback was totaled when a drunk driver hit me. I called Friday morning and told him exactly what vehicle I was interested in. He held it for me until we arrived that afternoon!
Posted on Google by Angie Weber
We bought a 2026 Subaru Outback in the Touring trim. Brenen M. was our sales representative and he was very knowledgeable as well as helpful. Subaru of Rochester is a very clean, up to date dealership. All the staff was friendly and I would recommend them to anyone looking for a Subaru.
Posted on Google by Cam Powers
Subaru of Rochester is one of the best and most friendly helpful dealership I have ever dealt with
Posted on Google by Linda Hummer
Recently purchased a new vehicle from Subaru of Rochester. Salespeople were great and finance was a breeze. They really made the process simple and there was no sales pressure throughout the process. I highly recommend!
Posted on Google by Mark Dockery
Great experience. Love the truck. Thank you to Jesse, Brandon, Clint and Todd. Waiting on a call about rust inhibitor and skipchip
Posted on Google by David Adams
Vanessa, my salesperson, was just fantastic. If all my car buying experiences were like this, it would make the process a little less stressful. The team was truly caring and were adamant that they find the right car for me. Great customer service the following days after my purchase as well. Staying in touch with the customer will bring them back and show them genuine appreciation for their purchase.
Posted on Google by Paul Lucas
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
Posted on Google by Sandy Schatz
Great experience working with Angelica on the purchase of our vehicle!
Posted on Google by Barry Landers
Good service, Kind and helpful service.
Posted on Google by Carlos Mag
Best car shopping experience I’ve ever had. Such a great team! Very authentic and knowledgeable! Jon, Scott, Austin, Brandon…and everyone one else involved. Will definitely be sharing my experience with many others. Great customer service - top notch.Thanks again so much for all your kindness, and help!
Posted on Google by Clara Martha
Ian and Austin were spectacular
Posted on Google by Cory Porisch
Such an easy process. I have a very happy girl for her first car!! Thank you Jesse for everything!!!
Posted on Google by Alyssa Arch
Inviting and comfortable atmosphere. Attentive and knowledgeable service. Fair prices and they ensure vehicles are inspected and ready to go before offering for sale. My sales rep was Elliot, and I would definitely recommend him.
Posted on Google by Drew Foell
We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.
Posted on Google by LAVONNE BYRNES
Jordan was a great sales person that went over all the options thzt were available for the Subaru Outback that I was interested in leasing, and he got me exactly what I was looking for! Everyone at Rochester Subaru was very friendly and helpful! I would highly recommend checking these folks out!!!
Posted on Google by David Guy
All workers help
Posted on Google by John Matuszewski
My sales person,Olivia, was very helpful and knowledgeable. She even let me take it to lunch! I love my blueberry Subie!
Posted on Google by Dorothy Miceli
Brennan was amazing to work with, answered all of our questions. We were going back and forth and he was so Patient with us. I can proudly show off my new ride!!!
Posted on Google by Alexis Massop
We would highly recommend Subaru of Rochester when looking for a new or used vehicle. The service and staff were excellent, knowledgeable and professional. Our sales professional Luis listened to what we were looking for and explained the models and features. Caleb the GM and Jeremiah in Finance made the purchase process smooth and hassle-free. From the time we walked in and met Luis, until we drove away we were happy with the service and process. Thank you all!
Posted on Google by Crystal Olson
Service was explained and completed. Suggestions for further vehicle maintenance were explained.
Posted on Google by Ingrid Langseth
I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.
Posted on Google by Madalin Akers
Quick and straightforward purchase for my daughter. Salesperson was good to work with and explained everything to her.
Posted on Google by Ryan Sinning
4th or 5th Subaru Forester we have bought from here, 3rd one from Elliott! He is the best salesman we have ever had in 50 years of buying cars! He’s the reason we keep coming back, also the nicest and most customer friendly dealership! Love the customer lounge and all the snacks and drinks they offer. Truly makes the car buying experience less stressful.
Posted on Google by Susie Freed
Called about a pickup on line, drove the 45 minutes to test drive, purchased and drove home. Everything went smoothly and everyone was very professional, friendly and knowledgeable. I am 68 years old and have purchased several new pickups in my life, but this organization provided an exceptional buying experience.
Posted on Google by Dan Patterson
Very friendly people working there. Made leasing a car easy. Elliott in sales and Alex in finance were extremely helpful and friendly.
Posted on Google by shanan pierce
My sales person Elliot was amazing. So great to work with and listened to my needs with no high pressure sales. They stayed past hours to assist me with the sale after ai traveled 2 hours after a very long work day. This is my second purchase from this dealer and I will be back.
Posted on Google by Nicole Schweitzer
I will never be able to say enough kind words regarding my experience at Subaru. Isaiah went above and beyond. Taking time to go over the interior of the vehicle and answering any of my foolish questions. Isaiah made this experience, very painless and very pleasant. He is an exceptional sales person, but also an exceptional person.
Posted on Google by Adele Becker
had a good experience
Posted on Google by mike price
Great experience purchasing my crosstrek!! My sales associate Elliot was fantastic throughout the process!! Very friendly, never pressuring, and gave me all the information I needed to make the purchase decision that was right for me. Thank you Rochester Subaru!!!
Posted on Google by Jerilyn Ree
Esad is practical and just a great partner in making decisions for your next car purchase. He is knowledgeable, reasonable and kind. This is my second purchase with Esad and he works with my busy work and life schedule- I have purchased two Subarus now and with each I was in and out of the dealership on purchase day in under 2 hours. The staff at Penz Subaru Rochester are friendly and welcoming.
Posted on Google by Carrie Witter
I worked with Luis V at Penz Rochester Subaru. He did a fantastic job. He made the purchasing process seamless and I was in and out quickly. Overall very satisfied and would buy from him again.
Posted on Google by Jeremy Bell
Had Greg & tech do my 4x4 fluid change and they did great job in very timely manner. Greg was good to work with. Thanks guys
Posted on Google by Bobby Hayes
Professional, timely & friendly service.
Posted on Google by Katie Deeg
Had the best experience with the shuttle driver. What a genuine gentleman! He’s a keeper.
Posted on Google by Nicole Srock
I had an excellent experience!! They are great to work with and very professional. The sales team is awsome!!!
Posted on Google by Nathan Fox
Everytime we go there all of the employees are very friendly and courteous.
Posted on Google by Roland K
Nice people, helpful
Posted on Google by Nancy Flinck
I love the service and the staff.
Posted on Google by Becky
Jon was very knowledgeable and polite during the whole experience. This is the second time dealing with Jon very professional
Posted on Google by Rick Long
Amazing sales team, customer service,and quality vehicles.
Posted on Google by Bev Chavis
I recently purchased a truck from Lindasy and Kadison, and the entire experience exceeded my expectations. They made the buying process smooth and stress-free. Never felt pressured into anything. What truly stood out was Lindsay's commitment after the sale. When I encountered a minor issue with the truck, she immediately stepped in to make things right. She was not going to let me leave unhappy. This was the kind of dealership experience that builds trust and loyalty. They've earned a customer for life. Thank you both!
Posted on Google by Jared Sammon
Collins helped me purchase a 2010 toyota corolla from them and he was amazing, very polite and helpful and a kind man who made me feel confident in my purchase. My car runs like a dream :)
Posted on Google by Ray Graham
Everyone was very professional, friendly and accommodating.
Posted on Google by Ivy Endris
Matt, the salesman was very accommodating. He answered all questions and easy to visit with.
Posted on Google by Donavon Nagel
Hands down the best car buying experiences we’ve ever had. This is our third car purchase with Esad and the crew. We truly wouldn’t go anywhere else.
Posted on Google by Candace Evert
Ian gave us our trust back in the car buying process. Courteous, professional, knew the vehicle he was selling, transparent. Everyone we had contact with throughout the process provided the same level of customer service.
Posted on Google by Ryan Taylor
All the staff did a GREAT JOB My first time buying a car and they made it so easy. Answering all my questions and even some I didn’t ask Branden was Great I will definitely be back for a Buick next time.
Posted on Google by Talana
Isiah was a great host in looking for a used car. It was an early Monday morning and I had called ahead to make sure it was still there. He had it washed and right up front for me in 20 minutes when I arrived. Knew his vehicle even though it was not a Subaru and was a great co-pilot during the test drive. Very responsive to text messages and made for a great overall experience.
Posted on Google by Leon Aalderks
They treat me with respect and helped me get the vehicle I wanted at the price I wanted.
Posted on Google by Debra Jene Collum
I JUST PURCHASED MY THIRD SUBARU FROM PENZ ROCHESTER SUBARU. WE HAD A 2025 OUTBACK AND WE STOPPED IN FOR OUR FREE OIL CHANGE, WHILE WE WERE THEIR WE LOOKED AT THE NEW 2026 VERSION. WE LOVED THE NEW STYLE SO MUCH WE ENDED UP TRADING OURS IN WITH A LOWER INTEREST RATE AND THE PAYMENT ACTUALLY WENT DOWN SOME. WHAT A DIFFERENCE!!! THE NEW OUTBACK IS AN AMAZING CAR AND WE LOVE IT!! IT'S LIKE A TOTALLY DIFFERENT LUXURY CAR! IF YOU LIKE SUBARU'S I WOULD RECOMMEND STOPPING IN AND CHECKING ONE OUT! THEY TREATED ME SO WELL AND NO PRESSURE. MY WIFE AND I FIGHT OVER WHO GETS TO DRIVE. I LET HER WIN BECAUSE I LIKE WATCHING HER SMILE!! :)
Posted on Google by CHRIS PROELL
Malik, Sam, and the whole team made our car buying process as painless as possible! Forever grateful to them for getting us into the right car at the right price!
Posted on Google by Jessica Hoeft
buying a car from any dealership is worse than going to a dentist
Posted on Google by Dennis kofstad
Great customer service. Olivia and the whole team was all about making sure that we had a good car buying experience.
Posted on Google by Gary Kroger
My friend was shopping for a car and I helped her with that. We visited several dealerships in Rochester and we ran into different situations, from inflated prices to lack of transparency in the process. We came to Subaru of Rochester and not only did we like the car that my friend ended up buying but the whole process was clear and transparent and we never felt pushed into anything. Brenen, the salesperson and the whole buying experience were great!
Posted on Google by Fernando Echeveste
Anllelica did absolutely wonderful! She made my buying experience super easy, we did most things over the phone and she personally delivered my car to my work with the paperwork ready to go! Thank you Chevrolet of spring valley!
Posted on Google by KELSEY MORRIS
Everyone was great to make sure we got what we wanted.
Posted on Google by Dianne Dunn
I really like Subaru so that was an easy choice but the salesman that helped me was great. The only thing hard was the paper work that took a long time.
Posted on Google by Rick Garmers
Best car dealer ever! This company takes care of all your needs or wants! Top notch salesmen and a company you can trust! Subura is the best car ever!!❤️❤️❤️❤️
Posted on Google by Carole Pearson
Good group to work with, had a good experience, sales and finance were very easy to work with!
Posted on Google by Andy Groh
Excellent experience purchasing new Outback. Lots of information and no pressure. Very attentive staff.
Posted on Google by Charlene Oftedahl
Love Penz Subaru!! EVERYONE goes out of their way to make sure the customer is happy with the service they get, the purchase they make and the financing they may need. Esad. Luis, Mike and everyone.....KUDOS to you!!
Posted on Google by Julie Salvesen
We had a great experience at Penz Automotive Group (Subaru) in Rochester, MN. Our sales person was Elliot and he was AMAZING! No high pressure sales…just a genuine interest in what we wanted/needed and a desire to ensure he got us into the right vehicle. It’s now been about a month since our purchase (a 2026 Subaru Forester - Wilderness Edition) so we’ve completed the sale, completed financing, and had our first experience with the parts department (for some add-ons), and Service Center (for installation). It’s the little things that make a big difference and Penz Automotive Group (Subaru) in Rochester leaves no stone unturned. From door attendants who greet you and open the door for you every time you visit, to service center employees who make themselves available to you during their lunch — this place is top notch! If the rest of our ownership experience continues this way, I can confidently say that our first Subaru purchase won’t be our last! Thank you for making car buying less stressful, virtually hassle-free, and (dare I say) somewhat enjoyable! Keep up the outstanding work!!
Posted on Google by NoDramaMama
My experience purchasing a vehicle here was exceptional, as the salesman,Willie was very attentive & knowledgeable. The staff were friendly & dealership maintained a pristine environment .The atmosphere was very pleasant!
Posted on Google by Melinda Jones
Had a great experience at Penz Subaru! The staff were all friendly and helpful, especially Sandra and Jake. Two thumbs up highly recommend!
Posted on Google by Aaron Trader
Collins was the service writer I worked with, and I am deeply impressed. Subaru begins with a series of questions, pinpointing your tastes, values, and desires. You are guided, not led, through this process. My answers mattered. When other dealerships made me feel poor, unimportant, and like they were doing ME a huge favor, Collins and the team at Rochester Subaru made me feel important, and they assured me that they will help me find a way to meet my needs and desires. They made this not only easy, but enjoyable. They have a great product and an even better team. And fun sidebar: a customer came in to leave them a tub of homemade cookies while I was there. They have, clearly, made an impression on more than just me. Even if you are Subaru-skeptical, I think you should at least shop here once the next time you are looking for a car, just so you know how a customer can and should be treated.
Posted on Google by Ashley Sackreiter
Everyone was very helpful and made my leasing experience an easy. Thanks !
Posted on Google by Paul DeGonda
I had a great experience working with Matt H. at Subaru. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy. He took the time to answer all my questions, walked me through my options, and made sure I felt confident in my decision. What really stood out was how easy he made the whole process. everything was smooth, transparent, and stress-free. It’s clear he cares about his customers and wants them to leave happy. I would definitely recommend asking for Matt H. if you’re in the market for a vehicle!
Posted on Google by Betty Retana
Thank you to Jordy and management team, I love my car!
Posted on Google by Katie Morris
They were very nice and helped a lot with getting the car I wanted
Posted on Google by Elijah Satele
We purchased our vehicle from Subaru of Rochester in the middle of several tornados. In all of the chaos they stayed professional. We were well taken care of and will be purchasing future vehicles from them! I would highly recommend Subaru of Rochester!
Posted on Google by Courtney Stewart
Love Subaru of Rochester! They are great with their service. Made getting my new car a breeze and the gift they sent was wonderful!
Posted on Google by Lauren Schultz
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