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I was very satisfied with my experience of buying my Cadillac. Brandon did a fantastic job. Very professional and very personable. The only drawback was no spare tire and no extra key. That was the only disappointment I had. Brandon was awesome.
First time buying a car out of state, and they were amazing to work with! Eased all the concerns I had before I needed to drive the 3.5 hours to get there, and the friendliness of everyone on staff was amazing, it felt like I was with a group of folks I’ve know for years even though I just met them. And the free dog toys were a great way to get to my heart! If you’re looking for a great car, check these guys out!
Throughout the years I have dealt with many dealerships but Spring Valley Auto Group is hands down the best dealership I've ever worked with. I have never had such a patient group of people work with me, the staff was very kind, very informative and I love that they have all the information for the vehicles you're buying before you even purchase them and they make them accessible to you on their website. I worked with Willie and Ian and they were both incredible. Willie was so much fun to talk with, he is so down to earth and he really is someone who wants to supply his potential buyers with the best vehicle that fits them and he really works very hard to make sure that the vehicle you want is within your budget. Ian was also such a joy to work with. He was also very informative, very knowledgeable and my mother and I both really appreciate the way that Spring Valley does business and the way they do business with their clients. I have recommended several people to that dealerships since I purchase my car and I will continue to refer people to that dealership especially Willie and ian.
Elliot was great to work with as well as everyone I have been in contact with at Subaru of Rochester. I highly recommend!
Preston was an excellent sales person that has great customer service with no pressure. He helped us as much as he could. The service department has not called to do the “we owe” items to date.
Esad was great. Everything be committed to be did in a timely manner and ensured all of my needs were met. Not sure I would say I trust car sales people, but Esad and the team earned my trust. I will definitely be back.
I had a wonderful experience buying a car from Rochester Subaru. They were not aggressive and extremely knowledgable and professional. I've bought several cars over the years and this was by far the best experience I've ever had. Many thanks to Jacob & Devin for their amazing work!
Tim and his service team provide excellent service! Always on top of any service needs my truck has.
Exceptional Service and Ease of transaction i purchased a 2022 Forrester and its the best car I ever owned i highly recommend them.
Did the Trade up of my 2023 Outback Touring to the 2026 Outback Touring. Absolutely love the new design and was a seamless process and great interest rate.
Very professional
Wonderful experience from start to finish. Our sales representative, Matt H. was courteous and knowledgeable about the 2026 Outback. No pressure to buy. Test drive by my wife, sealed the deal. Worked out a fair deal and able to do the paperwork and take delivery of the car based on our schedule. I highly recommend Subaru of Rochester. Best buying experience I’ve ever had.
Tim is great to work with in the shop.
The entire experience with Nissan of Rochester was great! Jesse Flanagan did a great job sourcing the vehicle we were looking for, giving us a fair price for our trade, and making the transaction smooth.
Bought a new Outback and love it. Great staff, great experience all the way around! 10/10 and would recommend to anyone in the market for a new or used vehicle.
Elliott and Devin were fantastic to work with and were not high pressure sales people. They provided awnser to all my questions and found them easy to deal with. I would definitely work with this dealership again.
I began my search for a new car open to all makes and models. As I advanced with my search, I kept coming back to my service at Rochester Suburu with Isaiah. I was reminded I was looking for a car and not a future star employee..after a couple months, yes months of research, I decided on a Suburu and completed the process with a wonderful support staff. Devon went out of his way to accommodate my requests and Isaiah couldn't have been more accommodating. There was no pressure, only help, throughout the entire process.
Great dealership tp work with. Isaiah was very kind, knowledgeable, and helpful! Great experience!
Smart and efficient! Great place!!!
Bought a great pre-owned 2025 Chevrolet Tahoe from GMC of Rochester and had an awesome experience. We found several of their vehicles online and they were priced better than older models or comparable models with more miles. To top that the trade in process was super easy. We sent some pics of our trade and within 10 minutes we had a fantastic offer for our Jeep. Dan Mikaeo is the sales professional that we worked with. I would highly recommend Dan. He went above and beyond. He sent videos of the vehicles we were interested in, pointed out any issues that they had, and even purchased a tube of touch up paint at his own expense to fix a couple of scratches on a vehicle we were interested in prior to us arriving to the lot. He was pleasant, accommodating, and genuine. He gave us confidence in purchasing a vehicle site unseen. The sales and financing process was smooth. Austin Stoddard in finance was very knowledgeable, got us a great interest rate and sold us a fantastic warranty which will keep our vehicle on the road for a long time. We drove 600 miles round trip from Fargo, ND and the deal and service we received was worth every mile! We truly feel that we received the best deal that we could have gotten on our purchase and maximized the value of our trade. In short it was a no haggle process and we felt good about the transaction. GMC of Rochester will exceed your expectations!
I purchased a used VW Jetta form Rochester Subaru. The team was great to work with. There was no pressure to purchase, which I appreciated. It was more of a let us know. The process to purchase was simple and easy!
I had a really good experience
Tim is Very helpful!! Handled All my issues. Thank you Tim!!
Eli Young and Anllelica were so great to work with. Stayed late the day I purchased the vehicle and made sure I understood everything. After not having a car payment for 20 years they were able to ease my anxiety about buying. Isaac was easy to talk to at the dealership. Isaac (the manager) and Todd (the owner) have both reached out to make sure all was good with my new vehicle. Willie (another salesman) was helpful when we talked about floor mats and other vehicle features. I would highly recommend this dealership. Small town feel with big town specials.
We were on a road trip from Utah to Wisconsin when our Subaru started having issues starting. We called this dealership while driving since it was close to our route. They were so kind and were willing to get us an appointment same day. They had us in and repaired within an hour so we could finish the last 5 hours of our trip. We are so grateful!
Thankful for my brother Willie and Elliot for making my purchase as stressful as possible!!
Minimal waiting for shuttle. Friendly shuttle
Thank you for all of your help! Team at Chevrolet of Spring Valley did a great job!!
Tim Lecy in service was great to deal with . Seemed very nolagable and polite
Everyone was very friendly and helpful.
Brandon Tucker was great and entire process was seamless.
I have leased 5 Nissan's over the last 12+ years. I have always had great customer service. This time I had trouble. It took a while to get everything straightened out, but I was very fortunate to have Austin take over and help me. He was wonderful and I highly recommend him to any customer. He is on the ball and got things done! So, thank you Austin, for all your help! I greatly appreciate it!!!
I had a great experience at Rochester GMC. My interfaces with Bennett, Shawn, Jon, and Jason in the parts dept were all positive. They were courteous, answered questions, & were willing to work with me on timing for picking up the new GMC Sierra Denali Ultimate. Jason from the parts dept got a set of weather tech matts on order for me as well. Bennett and Shawn were good to work with on the test drives, on narrowing down the vehicle of choice, and negotiations for final purchase.
Named my car after Malik😮‍💨😮‍💨
My husband and I bought our Buick SUV from Willie yesterday, and the whole experience was honestly SO easy and fun! We are incredibly grateful for Willie, Anllelica, and Isaac for making the entire process such a great experience. Everyone was friendly, helpful, and made us feel comfortable from start to finish. We couldn’t have asked for a better experience! So if you’re looking for a new car, don’t be silly…BUY FROM WILLIE!
Had Tim Lecy as my service man, Jacob tech/ mechanic did awesome job of fixing my turbo and def issues, highly recommended Thanks guys
I had a great experience with Elliott from Subaru of Rochester! Even though I didn’t purchase a Subaru he still took the time and patience to go over items I was looking for and answer every question I had. The process from this dealership was so easy and painless. I have not had the best experience in the past from other car dealerships. At Subaru of Rochester I did not feel pressured, hassled or stressed about my vehicle purchase. My daughter even got a cool t-shirt from Elliott which she wears daily now! They were great!
Vary good
Love this place they made car buying easy again!
We had a great experience with Subaru of Rochester. The entire process was simple, smooth, and stress-free from start to finish. Jake and his team made sure the process was as easy and straightforward as possible. We really appreciate the excellent customer service and how effortless they made the leasing experience. Thank you for taking such great care of us. We're very happy with our experience and would highly recommend to others!
Tim was great! I had some concerns from work done somewhere else and he reassured me he would take good care of me. And he did that and then them some. I would 100% recommend anyone go there. And I got a car wash that I didn’t expect!
Adrian was very professional and made the process easy was out of there within a couple of hours
Friendly staff and was taken care of while I waited for my vehicle
I just bought a pickup from SV Chevrolet and I had the best car buying experience I’ve ever had. Adrian made the whole process easy and I never felt under duress. He was able to answer all my questions and was very great to work with. The same goes for Angelica in the finance office. Very pleased end to end.
Great
Great dealer to work with. We had a minor issue but they made it right too. I dealt with Malik who was very responsive and polite.
We had a good experience while buying a used car. We paid a fair price and were treated very well. Plenty of snacks available while you wait and a modern facility.
Had a great experience purchasing my new 2026 WRX limited. Shawn made the whole process from discussing prices to buying the car a very smooth process. Couldn't have found a better dealership
This is the 2nd car I've purchased at Subaru of Rochester. They've earned my loyalty with great service and staff. I worked with Matt to buy this one and he was exceptional--genuine, professional, knowledgeable and funny. I've never laughed so much when making a major purchase.
Great people and super easy to work with. We had an excellent experience.
Great people and easy to work with.
They changed the oil & rotated the tires. They kept me updated with things that needed to be done. So, I can schedule them at my convenience. It very nice to have a heads up with needs to keep my car running.
I had a great experience with Chevrolet of spring valley everyone was so nice and very flexible they worked with my scheduled stayed after hours when I was able to come in! Don’t have a single complaint! Ely was great
Very helpful. Very kind. Driven to fit your needs.
My husband and I recently purchased a Subaru Forester and working with Emily was hands-down the best part of the process! Emily was thorough, knowledgeable, and friendly, taking the time to answer all our questions with zero pressure. She made sure we found the exact right fit for our family. If you're shopping for a vehicle, do yourself a favor and ask for Emily!
missy and dereck are the best, they will match the service you need to your car and do it with the best friendly service, I'm gonna buy my next car from asa auto plaza as well!!!
Collins and the team at Subaru are top notch! They aren't just trying to pull out all the stops just to get your business. They are authentic, trustworthy people. We were happy to have Collins take care of our trade. He is genuine and hard working. Thank you!
Brenen was amazing. I appreciated his patience and no pressure approach. Very pleasant experience. Also huge shot out to Heather Holm for exceptional customer service.
Easy to work with!
Car runs good. Vote Gavin for district attorney
We were treated with respect and courtesy, always checking if we needed anything!
The whole team at Rochester Subaru was fantastic to work with! Matt provided expert knowledge and was great to work with. The financial team was also great to work with and provided many different options and their best advise. I hope Subaru of Rochester knows how lucky they are to have employees like this team! The one thing that disappointed me was the Military discount. Subaru will recognize a person who served their country and got out within 2 years, but a veteran like me with 8 years of service can not be recognized by Subaru because I have been out since 1977. We both signed up to serve the United States of America and I did it proudly!! The $500 was not a big issue, it was just that Subaru did not recognize my service!! Please Thank the whole team for providing such professional care to my Wife and I!!
The whole team at GMC went above and beyond with our trade in and purchase of a new truck. They worked extra hours and made the deal/money work in our favor to meet our goals. Malik, Derek, Austin, and Scott were all amazing!! I would highly recommend GMC/Nissan of Rochester for anyone buying a car or truck 💯
Elliott was great to work with at Subaru of Rochester. He has thorough knowledge of cars and got me into a 2026 blue Subaru Crosstrek. He made the whole experience of buying a car so smooth. Thank you Elliott and Subaru of Rochester for my new car. I love it
Matt did an excellent job. Matt was very accommodating and reassuring. We were comfortable working with Matt and his team.
Bought a 2024 GMC truck from Preston here at GMC of Rochester. He was very helpful throughout the entire process. I had drove over 2hrs to purchase this truck. Preston had sent me all the photos and info I had asked for before making the drive and was quick to respond. Simple and quick purchase from start to finish. Thank you!
Nice job! Respectful workers.
We came in looking for a good car. We've had two Subaru's before and loved them. The Crosstrek we picked was perfect. It is the right size and fit for us and handles great.
Mr. Lacey was so accommodating and knowledgeable at what he does. I only wish he could have someone to help him
All the staff was courteous and our salesman, Jesse, that helped us pick the perfect SUV for us was fabulous! We couldn't have asked for a better experience.
Jacob shows expertise and professionalism in handling customer service. He helped me find the right vehicle for me that is great for Minnesota weather and discussed with me all the important features of the car. Demonstrated excellent customer service skills and knows how to establish a friendly relationship demeanor, and above all, is attentive in responding to customers' concerns and questions.
SO MANY SNACK AND BEVERAGE OPTIONS! Thank you, it makes our hearts warm.
Emily and the rest of the penz team are amazing. Wonderful experience will be buying from Subaru of rochester again
I had a great experience with Subaru of Rochester. Everyone was kind, professional, punctual, and fair throughout the entire process. Jordan, the salesman, was extremely helpful and made the buying experience easy and comfortable. Jeremiah, the accountant, was also great to work with and made the paperwork straightforward and hassle-free. It’s refreshing to deal with a dealership that treats its customers with respect and doesn’t make you feel pressured. I really appreciate the way I was treated and would definitely recommend Subaru of Rochester to anyone looking for a vehicle. Jordan and Jeremiah both deserve recognition for making this such a positive experience! Thank you again guys!
Amazing customer service from start to finish. Our salesman Gaborik was awesome.
★★★★★ I had a great experience purchasing my car from Ian Bergstrom at GMC Rochester. Ian was professional, knowledgeable, patient, and genuinely made the entire process feel easy and stress-free. He took the time to answer all of my questions without ever making me feel pressured, which I really appreciated. After a pretty stressful car situation, Ian helped turn things around and got me into a vehicle I’m really happy with. He clearly knows his stuff—and somehow managed to make buying a car almost enjoyable, which I’m pretty sure should be listed as a special skill on his résumé. I would absolutely recommend Ian to anyone looking for a vehicle. Great guy, great service, and a great experience from start to finish. Thank you, Ian!
We have been Subaru customers for a long time and recently purchased a new vehicle. The process went pretty smoothly. We especially enjoyed working with Olivia in Sales. She is very personable, knowledgeable and enthusiastic. We could tell she enjoys doing her job!
Great experience got me in on time. Great people!
Ian was great. Very kind and knowledgeable. Made it an easy process. Thank you!
I couldn’t recommend this dealership more. We worked with Isaih, who is hands down the best salesperson I’ve ever dealt with—professional, knowledgeable, hilarious, and an incredible communicator. Before our test drive, he pulled the car up, opened every door, and walked us through the features step-by-step. The team at Subaru of Rochester genuinely cares about your experience and works hard to help you find a car that fits your specific needs and budget. Unlike the rushed Honda buying experience across town—where I literally spent today peeling their dealer badge off my car—Subaru actually lets you take your time. Having bought multiple cars in Rochester, Subaru is in a league of its own. For first time Subaru owners, we couldn’t be more happy. Highly recommend!
Good experience buying a car at Nissan of Rochester (Jesse helped us).I appreciated that they were not pushy.
Isaih Handy was fantastic with everything leading up to final pick-up date. Would definitely do business with him again.
It was easy to book an appointment. We were able to go through different settings and preferences on a new vehicle we had purchased. Amy was very helpful and knowledgeable which helped me get more comfortable with the vehicle.
The staff there is wonderful! They let us do test drives and gave us a chance to make the best decision. We love our 2026 Nissan Pathfinder!! Thank you!
Great service as usual, when I bought in my 2025 Buick Encore GX for 15,000 mile routine maintenance service. Zach Wallway was thorough and patient went over all the recommended service components.
My husband and I recently bought the 2026 Crosstrek Hybrid from this Subaru dealership. From the beginning to the end, it was a very positive experience. We had done some research on the car model we were interested in and we dropped by the dealership to see if we could do test drive. Emily was so helpful and did not make us feel pressured during the process. We are so happy with our purchase and with the customer service. Everyone was so friendly!
It was a wonderful experience. Had shopped the. Internet for vehicles and pricing. Needed to physically see the different models and trim packages. We live in Red Wing and Rochester was closer. The plan was to visit different dealerships and shop. The staff and salespeople at Penz were very friendly. Not pushy. Very accommodating as we looked and test drove 4-6 vehicles. Our salesman ,Gbaorik,was very helpful. If he didn't have the answers,he sought it out quickly. He made it our experience and did a great job. The financing is a whole nother part to the buy. But, Ally,was very professional, not pushy and ww talked through what we wanted for plans and she had good feedback without making us feel uncomfortable if I said "No thanks."i It takes time to buy that car you want,but we finalized and walked out feeling good about the whole experience. It's been awhile since we did a vehicle purchase,especially new. But,they were excellent.
Excellent experience! I have told all of my friends. The customer service tops all. It's immaculate inside and they serve coffee, etc A very nice touch. They support the community in multiple facets. They are very generous to support other great causes. I am in love with my car. I hadn't originally planned on buying a Subaru but I am sold on this whole situation. And they follow up with everything. If you need a vehicle this is the place to go. Hands down. Their theme is "LOVE" and this is evident. Christianity is part of their life and it shows. Praise God for that! Vickie Gross
Fast and friendly service
Good experience buying from GMC of Rochester last week. Vehicle was as expected and the guys and gal were real easy to converse with. They make you feel comfortable and it was a nice easy process. Would recommend 👌
Great staff!! Super kind and helpful! Best dealership I’ve ever worked with in my whole life!
All staff very helpful and friendly. Made the deal go fast and easy!
Great experience.
they stayed open late for me to drive from Rochester, did everything they could for me to have a lower payment! I am very pleased and happy with my purchase. 10/10 would absolutely recommend. thank you to Willie & Anllelica!
Best deal quickly and great service. The way I like to buy a vehicle!
No stress, friendly buying experience. Thank you Jesse, Sam & Austin
Good experience, accommodating staff. Would recommend.
Jacob was a great man
The sales person was phenomenal!!
Salesman was great sales manager was great. Finace was too pushy for my liking with the add ons but got a nice car with a good rate.
Super friendly and no nonsense sales experience. Ian did a great job of explaining our options and answering any questions we had!
Very friendly & welcoming. They did all of the maintenance checks besides oil change & tire rotation . GREATEST coffee machine plus snacks.
Absolutely positive experience. Trevor is a great representative and an asset to the service business.
Outstanding customer service
Took care of my needs. Service was great as always!!
Thank you to my trusty service advisor Tegin who went above and beyond with some recent repairs my car needed. It was a couple things not covered by my extended warranty--though he worked hard with the warranty company to try and get them to change their mind (they wouldn't). I was able to get in a few days earlier than planned once the part arrived. I like that I have a consistent individual that I trust to handle my car repairs. Everyone I encounter there in the service department is helpful. Check them out!
Great service team and very friendly.
I called to get parts to do work myself and was told I had an extended warranty so took my car in and they took care of the issue at no cost to me. I love my forester and was very pleased with the whole process as I purchased it. Now a little over a year later and even with the issue of a broken down car I am even more of a Subaru lover. All the people at Penz Subaru are great to work with will deal with them again and will gladly tell others to give them an opportunity .Great job.
Thank you Subaru of Rochester for your excellent service. Buying a car is a major purchase decision. I appreciate your knowledge and support to match me with the right vehicle for my needs and taste. My new Crosstrek is oh so fun to drive!
I recently had the pleasure of working with Isaih during my car-buying experience, and I couldn’t be more satisfied. From the moment I walked in, he treated me with genuine respect and patience, never once making me feel rushed or pressured. What stood out the most was how not pushy he was — a rare quality in the car sales world. He took the time to listen to my needs, answered all of my questions honestly, and gave me the space to make decisions on my own terms. If you're looking for a trustworthy, respectful, and easygoing car salesman, I highly recommend Isaih. He truly made a typically stressful experience feel comfortable and even enjoyable.
Prompt professional service exceeded my expectations. The vehicle is running great, and the service costs were reasonable. Thank you.
I had an amazing car-buying experience at Subaru of Rochester—truly the least stressful one I’ve ever had. I worked with Collins, and from the moment I walked in, I felt completely respected. I went in alone as a younger woman, which can sometimes feel intimidating at dealerships, but there was absolutely no pressure at any point. Collins was kind, open, and refreshingly honest. What really stood out to me was how transparent he was about pricing. Everything was clearly laid out and explained upfront, with no hidden fees or surprises. I felt incredibly well-informed about all of my options, but never once did I feel pushed toward upgrades or add-ons. He made sure I understood everything and felt comfortable throughout the process. It was clear that Collins genuinely wanted me to make the best decision for me, not just close a sale. I left feeling confident, respected, and genuinely happy with my purchase. I can’t recommend Collins or Subaru of Rochester enough—especially if you're looking for a calm, clear, and supportive car-buying experience.
David at the Service center is so easy to work with. He kept me informed every step of the repair. Thanks to the repair guys who really had a tedious job of replacing all my wires! You all were awesome!
Arizona was great to work with! She found a vehicle that will work perfectly for me and was super friendly and helpful!
Great Service
Fast, friendly, accurate. No judgement. No hard sell.
Nicola went above and beyond my expectations of excellent customer service and kept me informed of the progress of my vehicle and provided a detailed report of all diagnostic needed to safely keep my vehicle in working order. Thank you again and will see you in the near future for preventative services.
Sue is always wonderful to work with. Got my vehicle in on the scheduled time and out on time too. She is a gem. Website to schedule wasn't working so called got appt and they since have fixed it.
Always a good experience at Subaru of Rochester. Levi went above and beyond taking care of me and answering any questions I had.
Amy was my Love-Encore Representative for my new Subaru from Rochester, MN. She is so unbelieveably knowledgeable! As well as professional and thorough. She was patient with my questions and confirmed my understsnding on more detailed items. I am a very satisfied customer. Amy even offered to answer questions that popnup even after our official appointment day has passed. Thank you Amy and thank you to all the great team at Subaru in Rochester.
David and the Subaru Auto Service Team did a great job servicing my vehicle! He provided recommendations for the future along with detailing current issues that could arise. The complimentary car wash was a plus as well!
We had a great experience working with Elliott at Subaru of Rochester! He made the buying process so easy, and was able to take care of just about everything over the phone before we made the long trip there. Everyone at the dealership was very friendly from the time we walked in. Great dealership to work with; will definitely go back for future vehicles.
Subaru of Rochester Service team is excellent! Madysen is awesome and great to work with. Would highly recommend them.
Excellent service! Ricky very helpful.
Just brought my car in for a recall. Pleasantly was not heavy-handed into more expensive repairs. That is always appreciated.
More than I expected, but necessary for my warranty. David was very polite l, helpful, and cheerful. Everything was taken care of and explained well. I was very happy with my service
It was a very friendly and comfortable experience. Staff is very accommodating to our needs and timely took care of us.
Great people and great service.
Fast friendly service!
Ricky did an awesome job clearly outlining the service needed for my Impreza and then took care of my needs (provided a loaner car) while completing the job. Thank you Subaru of Rochester and Ricky in particular.
It was easy to book an appointment online. I was welcomed in to the garage on time. They did a thorough assessment of my car as well as the maintenance that I had asked for. The carwash was down. They gave me a complete readout of all the systems within in my car and their status. Very satisfied.
Collins listened to what my needs were, and didn't try to put me in something I wouldn't be happy with. The team was very helpful and considerate. Thank you Subaru of Rochester!
When buying my car Ian was very kind and inviting, he made us feel as if we had known him for years as he made jokes with us. Ian made my parents and I feel very welcomed and at ease with loaning my first car from a dealership. Ian made the process very easy and explained every detail of the steps on loaning a vehicle. He was kind even though he was jumping between two customers which I believe was more than likely stressful. I decided to try out two vehicles and both times I had gotten in the driver seat he explained where everything in the car was located at. I had decided to go with the first car I had drove and he gave me a first bump and told me it was a pleasure being able to help me find a car I loved. As someone who has severe social anxiety and can’t be in places with people I do not know for long, Ian made it feel like a second home and continuously checked up on my parents and I and I was able to stay and not need a break the entire process of signing papers and other things that were needed for me to be able to drive the car home. I had a wonderful experience loaning my car and would definitely recommend it to anyone wanting a new car!
Give us the best deal and make sure the car runs well and looks good inside out.
The whole experience of dealing with Subaru of Rochester was excellent. They are friendly, knowledgeable, efficient and fair. We have purchased several vehicles from this dealership and every time we go there the service just gets better and better.
Excellent with covering items needed. Friendly service and discount applied! Car driving beautifully! Many thanks. Nicola took personal interest and communicated with texts with car ready on time for pickup! Nice!
We had a great experience looking for our next vehicle. Collins did a great job of listening to our needs, giving us space, and finding options for us. Jeremiah, in Finace, also did a great job of explaining our options and working with us. We are so happy with our new baby! Plus we were pleasantly surprised by all of the kind follow up. Thank you, Subaru of Rochester team!
We bought a jeep from Arizona she when through everything with us to make sure that would work for what we needed. She stay till way late to make sure we got everything we need. Thank you so much for all our help. If you are in need of a car really suggest seeing Arizona.
I was very pleased with the service I received at this dealership on my 2023 Ariya on this visit. The Service Manager Tegin was very friendly and helpful as always, explaining the process and going over my options thoroughly and professionally.
Mike was great to work with. Explained issue at hand and recommendations. Great communication!
Professional service Efficient and friendly staff Done right
Precise, punctual, professional.
Excellent service and attention to detail. Frequent updates and information provided to customers awaiting completion of service on vehicle.
Best car buying experience I have ever had! Thank You Collins and Subaru of Rochester!
Everyone at Subaru of Rochester is extremely helpful and knowledgeable. When I’m waiting, they let me know often about the progress and I never have that feeling that I’ve been forgotten or that they are working on other customers vehicles and letting me rot in the waiting room.
Always receive excellent service!
Exceptional service as always. Rickey was super helpful and thorough.
Buy a car from Esad. Sent him a text on Thursday night telling him what I wanted and minutes later he had something. On Friday we did all the paperwork virtually and by 2:00 pm Saturday, I test drove the car, signed the papers and was in my way home, the proud new owner of a Subaru. Esad is a pro and will get you what you want.
Fue excelente la atención personalizada no dejo lugar a dudas, volverá nuevamente a usar sus servicios.
Easy, clean experience for buying a new car recently. Jacob was prompt, available for questions during standard hours and not, and great to work with. The vehicle was well prepped and Jacob got plenty done ahead of time to keep the appointment moving along fine.
Trevor did a fantastic job facilitating my Subaru Forester routine service visit this week. I've been a customer for just over 2 years and the high quality of service is always consistent and great.
This was my last FREE oil-change at @ 12,000 miles including 15-pt inspection and tire rotation. I appreciated that it included a live video made by the technician as he went thru all 15 pts with helpful explanation. In addition, since I live on a gravel road, I asked for the cabin filter to be changed, and it was. David said it would take about an hour to get it done and that proved accurate. We went over everything afterward and I was satisfied. I went on with my day promptly. Their shop prices are reasonable....considering they are a dealership!
They helped with an issue on my car.
Very professional service. The Subaru rep, David, took time to describe what types of testing would be done and the approximate cost of tuneup when we dropped off our car. Text messages kept us informed of the progress. When we went to pick up the car, the same rep went through in detail about the tuneup. We were most impressed and pleased with the rep and the experience. We have not had such good experience with getting our vehicles serviced. Thank you!
I had a fantastic experience at this Subaru store. The manager and sales associate were great to work with—extremely helpful, knowledgeable, and patient throughout the entire process. They took the time to thoroughly explain everything and answered all of my questions clearly, making sure I felt comfortable and informed at every step. I genuinely felt that they cared about helping me find a vehicle that suited my needs rather than just making a sale. From start to finish, they walked me through the process with professionalism and care. I would absolutely recommend them to anyone looking for a new vehicle.
I was happy with my Subaru service. I had an oil change. They checked my tread thickness, filters, brake pads, etc, so that I know what to watch for in the future. They informed me but did not push to have this taken care of today. They did a good job.
Josh, my service manager was very friendly. He made sure to touch base with me throughout the time I was there. If I had a question, Josh gladly answered it. I felt as if I were treated with respect. Seemed as if everyone there was very friendly and helpful. I feel confident that I can call on them for service any time I need it. Good dealership.
Great experience. Luis was so patient, very easy to work with and made it a calm purchase not an anxious experience when you are spending money on a new car. Subaru has been wonderful in follow up, making sure we know the features of the car and who to reach out to if we needed assistance. Very satisfied with our first Subaru purchase.
Very helpful and nice
Service is overall excellent and trustworthy. Staff is always kind and respectful. I feel and believe that Subaru of Rochester takes good care of my family, myself and our Subaru Forester.
Penz Subaru of Rochester makes having an oil change a pleasant experience. The facility is clean, the staff are friendly and helpful and the coffee/snacks are always available. I ♥️ my Subaru!
Made life buying from a distance easy!! Remote closing and actually brought vehicle to me at no additional price. Quick, no BS, easy negotiation. Thanks Shawn!
Got updates during the whole process. Smooth transaction! Thank you!
Alex was phenomenal as we ran through ALL of my options and even drove across town to look at/test drive a car.
Courteous, knowledgeable, helpful. I have purchased 2 new Subaru Outbacks from them and will continue. A great car, a professional dealership.
I was kept informed about the process. I was given a loaner. It was quick and easy. They are friendly and professional. I would recommend Rochester Subaru to anyone.
This is our 4th lease from Subaru and Esad has been the person we have worked with for 3 of the 4. His knowledge and patience with us to make sure we are comfortable and happy when we drive off the lot, is unmatched by any other.
great customer service Awesome service writer
Prompt and courteous service. Checked in about additional items that needed repair. Appreciate their timely and thorough and respectful service.
Thanks again David! Couldn't have asked for a better Service Advisor. We will be heading back again for any services needed on our Subaru Forester.
Didn't feel rushed Came up to northeast Iowa for a birthday party for our 1 year old granddaughter and ended up buying a car at this dealership We have been looking so why not shop some more We were treated great, offered coffee or water and not pressured Would buy from Levi again he did an amazing job in customer service
The staff was very friendly, and knowledgeable. I fell that I was in good hands.
Great experience, nice car, helpful staff with no High Pressure tactics!
Tegan was awesome .. she kept me informed every step of the way . Honest and friendly . Thanks tegan !
The service was very good. Pleased with my Subaru 6 mo service & maintenance . Fran
Incredible experience! Staff was knowledgeable, making sure all of my questions were answered. They also made sure to provide enough space throughout so I could think things through privately. Not once did I feel like the employees were trying to push a car purchase on me! Overall Subaru at Rochester SW is extraordinary professional and those who work there genuinely care about finding the right vehicle for you!
Thanks for taking care of my car, they check everything just to make sure we are comfortable and able to find the best deal. I appreciate the service system and How Mike was so kind teaching me and going through the worksheet that they applied to the car. I recommend Nissan!!
I felt very comfortable purchasing my vehicle here! Esad was kind and eager to help, but did not make me feel pressured at any point. I'm really happy with my decision and would definitely recommend this dealership and Esad to anyone shopping for a vehicle!
Everyone at GMC of Rochester has been a pleasure to work with. Lilly was very accommodating to schedule me for an oil change and spare key FOB on short notice. The mechanics are very professional, knowledgeable, and kept me updated on the status of my vehicle. I highly recommend bringing your vehicle here. I have had terrible experiences with other dealerships and it’s refreshing to see what a well run dealership looks like. Keep up the great work!
They really went above and beyond to make sure I left there happy. I will definitely be going back for a future vehicle n I couldn’t be happier with my purchase. For any little bump we had along the path they made it right and made me feel truly appreciated as a customer. 10/10 sales service in my opinion.
Trevor was very helpful to take care of my needs. He went thru in detail very carefully and pointed out what needs to be done. Great job and highly recommended
I am really appreciate everything, sale my car and buying new Subaru Outback, all process is smoothly and easy, everyone is friendly and helpful. I am strongly recommended for Subaru of Rochester. Thank you all Aung Latt
Clayton helped me out. He was great at what he does. Very nice, polite and non-pushy place all around. Calley recommend coming here to buy a vehicle!
Ben and the team were great. They took care of everything quickly and were great to work with. Very responsive communication and the shuttle service were much appreciated!
Great service from Mike. He went above and beyond.
Car shopping usually feels like an all-day affair—but not at Nissan, and definitely not with Jesse F. and Shawn. From start to finish, the experience was seamless. Jesse F. was absolutely fantastic to work with! Friendly, professional, and listened to what we needed. I never felt rushed or pressured, just genuinely supported throughout the whole process. Shawn was equally helpful and made the lease process super efficient. We were in and out in no time, and I left feeling completely confident in our decision. If you're looking for a hassle-free car buying or leasing experience, go see Jesse F and Shawn. They truly make it easy
From my experiences this place is top notch for customer experience. Snacks, beverages, WiFi, comfy chairs, clean restrooms and technicians that keep you informed of repair progress. Shuttle service is also offered if it’s convenient for you!
Isaih was excellent to work with in my recent Subaru purchase. He was extremely knowledgeable and professional throughout the entire process. Isaih made buying and trading in a car seamless and felt very comfortable and confident in my transaction with him. Everyone at the dealership was helpful and friendly. I highly recommend reaching out to Isiah if you’re looking for a new or used car!
super very nice 100%
Was a very straightforward process to buy a new car. I. Want to thank Anllelica for all her help.
Alex is very knowledgeable about all the products I was Interested in. Low pressure, and easy to work with. He took the time to show me options that I might not have considered, ultimately resulting in me purchasing my second Forester.
Great and fast service!
Great people to work with
Mike at Nissan Rochester mn helped us with a wheelbearng that didn't come for 2 months. He did everything he could to make us happy. Provided a car during the whole time... Excellent customer service!!Thanks again. MIKE! Lee and Mary Wierschem.
Excellent customer service at Penz Subaru! Came in late in day with an alternator hard-down failure that luckily occurred while I was at Shoppes on Maine. They provided a brand new 2025 Outback as a loaner vehicle on the spot at no cost. They had my car repaired before 5PM the next day, at an incredibly fair price, and had even run my car through their car wash, also at no charge. I shared with one of my relatives that if they are looking for a car, they should buy from Penz Subaru if for no other reason than the service. I hope they are able to continue this level of service in perpetuity. I was quite frankly amazed.
We helped our daughter purchase a 2017 Legacy. Isaih Handy was our salesman, and he was awesome to work with. The process was quick and painless. With their lifetime powertrain warranty on new models, I will be looking to buy from them in the near future.
Recently purchased a car and had an amazing experience. Staff was super helpful and friendly, especially Elliot, who was kind enough to guide me through most of the process and answer all the questions that I had. Highly recommend!
Ava, Alex, and Kevin were phenomenal! They fully explained everything - from the vehicle feature during test drives to the final paperwork, I appreciated how they worked to find all the available deals/rebates to make the bottom line more affordable. Thank you for making my new car purchase so stress free!
We just picked up our 2025 Subaru Forester Hybrid two days ago and the next day we drove to central Wisconsin for a family Easter weekend. We enjoyed the experience totally! We enjoyed experiencing all the safety features while driving both four and two lane roads. And we laughed when I accidentally turned on the heated seats that weren’t needed at the time. We forgot where the button was to open the gas tank and looked it up in the manual. When I drove the car home we had a heavy rain storm and I really appreciated the automatic speed of the windshield wipers. Also, we truly appreciated our salesman Alex and the finance manager Meg. We went for all the bells and whistles for this hybrid vehicle and are so glad we did. We feel very safe and we love it. Thank you Subaru for making a hybrid SUV. This coming from a former Toyota Prius owner. Teri & Michael Kenowski
Very pleased with my experience. Plan to continue to take my Subaru here for service.
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